Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
5
Faster play time!
on January 16, 2023
Posted by: Rose
from Minnesota
So far I'm impressed with all the thing it can do.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Non-promotional Review
on January 12, 2023
Posted by: Anonymous
from SE MO USA
Used to cut vinyl an scan art work. The Auto Blade cuts too deep, consequently cuts mat, which are priced too high for quality. Scanner seems to function well. Downloadable software drastically needs revamping, way too hard to locate tools to create/adjust designs. Machine should be designed to interrupt n cut SVG's files.
Response from brother-usa.comBy Brother, Customer Service, January 17, 2023
We would like to help. You are able to import SVG files to the Brother ScanNCut SDX125EGY and adjust pressure settings if the blade is cutting too deep in some cases. Please see the links below for further assistance:
Answer Link: Importable File Formats
(the above link applies to all but PES for the SDX125EGY)
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125etitaniumeus&faqid=faqh00101305_000
If you are still experiencing the same issues or we can help answer any other questions, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Answer Link: Importable File Formats
(the above link applies to all but PES for the SDX125EGY)
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125etitaniumeus&faqid=faqh00101305_000
If you are still experiencing the same issues or we can help answer any other questions, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Waste Of Money!
on January 11, 2023
Posted by: Claud
from New Jersey
The machine cut ok for a few months, I was only cutting paper and vinyl... then all the problems started. First the machine wouldn't cut evenly around an outlined design, leaving way to much space in some parts and none in others. I tried recalibrating the machine too many times to count, cleaned the rollers, the mat and the spinners, went through troubleshooting and online videos and articles, nothing has fixed it. The blade started shredding my paper designs, I cleaned the blade, nothing, so I replaced the blade, and the machine was still ruining most of my designs. Then, the mat started to jamb, a clean new mat and the machine would just warp it because one side of the feeder would spin but not the other! Again cleaned everything including the back of the mat, the rollers and the black rubber grips and nothing works! So now the spinners only spin when they feel like it, the mat can't be loaded when they don't work, even if they spin it just crumples the mat and gets stuck. I don't even believe the good reviews, my Scan n Cut is defective and customer support is useless, their solutions are the same as the ones you find on line and ultimately to bring it to a repair shop in your area. My machine is less than a year old and I haven't cut anything out of the ordinary, the machine is clean and I read every article and watched videos before an while using, so as to not make mistakes. I would never recommend a Brother product, just a huge waste of money!
Response from brother-usa.comBy Brother, Customer Service, January 13, 2023
We would like another chance and apologize for any inconvenience. Please contact Brother Customer Service again at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Thoughts on 125
on January 2, 2023
Posted by: AJones
from Alberta, Canada
So far good machine. Does what I want. I have followed the Papered Chef on YouTube for tutorials on this machine. I do appreciate that Brother listened to her and perhaps other users and added bonus pattern cards.
Written by a customer while visiting brother-usa.com
Customer Rating
5
It’s worth it
on December 21, 2022
Posted by: August
from OKC
I researched electronic cutting machines and this ONE is IT! There’s so many teaching videos and it is so simple to use but has opportunities to create ‘beyond’ crafts. Use it combined with sewing or paper projects. Love it!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Manual
on November 14, 2022
Posted by: Geace
from Wisconsin
Wish it came with a user manual. Take time to learn. Watched a lot of YouTubes. Happy with our come of projects. Accessories are expensive.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Disappointed
on October 14, 2022
Posted by: Margherita
from SWF
Easy to use, but does not contain enough patterns.
Written by a customer while visiting brother-usa.com
Customer Rating
2
SDX125, not worth the trouble
on June 23, 2022
Posted by: not impressed
from Montana
I do not like it, it is too sticky about everything. It is very computereze and I am not that good with computers. It is too sensitive to how I apply the Steam A Seam so that it doesn't cut through everything. The fact that it only cuts one piece of cloth at a time is annoying and time consuming.
Written by a customer while visiting brother-usa.com