Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
5
No More Fussycutting!
on February 21, 2023
Posted by: Corona
from Perris, CA.
Hobby cardmaker here. I spent time trying to determine which of the many similar machines would best fit my needs; cutting images from cardstock. Fellow cardmakers had raved about this machine. I watched many and made comparisons to similar machines. I gifted it to myself for Christmas.
One of the major complaints people made was that the mats needed to be constantly replaced. When I ordered the machine I purchased it as a bundle with 6 mats and 6 blades. I am very glad that I did this as I think I have avoided a huge amount of frustration regarding the mats.
As I mentioned, I watched many videos that are available, I especially like The Papered Chef, and was able to follow the setup and begin putting my machine to use quickly. Without the help of videos my experience would have been different and frustration as the instructions provided were not clear to me. Luckily my machine has worked as expected and I have been very pleased with the fact that I can easily cut stamped images from cardstock and DSP; this has upped my card making enjoyment as not all stamp sets have coordinating dies.
There is a huge learning curve to use the machine but available videos make it easier. I would purchase it again and recommend to others
Written by a customer while visiting brother-usa.com
Customer Rating
3
A love hate relationship
on February 12, 2023
Posted by: Lisa Solonynko
from Ontario, Canada
I love my Brother Scan n Cut, but I do not love the mats. They don’t last very long and they are EXTREMELY expensive.
Response from brother-usa.comBy Brother, Customer Service, February 13, 2023
We are glad you love your machine, but we are sorry to hear that your mats are not lasting. Please try to clean your mats using the instructions below if you have not already:
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing the same issue, we would love to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing the same issue, we would love to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
sdx125e
on February 8, 2023
Posted by: J Riv
from Bossier City, La.
it does so many things, cuts, write, draw, scan. But to do all this it's trial and error.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed
on February 4, 2023
Posted by: Carol W
from Ohio
I was very disappointed in it's performance. I couldn't get it to cut cleanly, even after numerous adjustments. The autoblade feature is rather useless if you have to always adjust the pressure and cutting depth on standard cardstock. On the plus side, it's very quiet and the wireless feature is useful.
Response from brother-usa.comBy Brother, Customer Service, February 6, 2023
We are sorry to hear that your Brother ScanNCut SDX125E is not cutting cleanly. Please see the link below to help:
https://help.brother-usa.com/app/answers/detail/a_id/161793
If you are still experiencing the same issues, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/161793
If you are still experiencing the same issues, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
I like it!
on February 3, 2023
Posted by: Joy Wintle Taber
I really like this machine, there is a lot that it can do, however the manual isn't great. There are many, many, many tutorials online thankfully. I use it for card making. Unfortunately in Canada there is no telephone support which is very frustrating. There are 2 different Canvas Workspace programs which interface with the SDX 125 and one is shown on tutorials. So if you load the other, it looks totally different, so it is very confusing in my opinion.
Written by a customer while visiting brother-usa.com
Customer Rating
5
You will want this machine.
on February 1, 2023
Posted by: Deb M
from Alberta
Awesome machine. Love all the things i can do with it. Use it for scrapbooking, cardmaking, making things for my classroom.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine
on January 28, 2023
Posted by: Potsie
from poynette ,Wi
have have for 5 yrs now with no issues, mainly used for vinyl graphics and HTV tshirt transfers , great machine, wish they made a vinyl printer to do multi color decals.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Has potential
on January 25, 2023
Posted by: Bev R
from Rancho Mirage, CA
No in-depth instruction booklet came with this machine. Have used you tube for instructions. Can be frustrating.
Written by a customer while visiting brother-usa.com