Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
5
So much to do
on February 11, 2021
Posted by: EC71
from Buffalo, NY
[This review was collected as part of a promotion.] This machine is capable of a lot of things. For some crafts, you will need to purchase additional accessories. We complete the sample project which with simple instructions we were able to handle. The machine is able to keep its accessories in one place. There is a case to purchase. I am still trying to figure out how to use the extra material that it does cut for other projects but I am sure it will be able to figure it out. I am a little concern over the mat. How many times are you able to use it before having to purchase a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love it
on March 3, 2021
Posted by: JWams
from MO
[This review was collected as part of a promotion.] I figured out how to use this guy as a vinyl cutter and I absolutely love it. I use it to create stencils for cerakote and priszm (powder) coatings and these bad boys are fast and efficient. Makes my life so much easier. Thanks brother
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best cutting machine out there.
on January 27, 2021
Posted by: ruve
from texas
[This review was collected as part of a promotion.] I received this product for free from Brother in Exchange for my honest opinion of the product. When they say ready to use right out of the box. It literally can and was used within a few minutes after opening it. It comes with all the tools and equipment you need to get started. While you can use a computer and be connected to the internet it isn’t necessary to be able to use it. As a matter of fact in the past few weeks of using it, I’ve only connected it to my laptop once. It has so many patterns already installed that can be used for tons of crafting projects.
I will say my ultimate favorite thing about the scanNcut is it sure has slashed my fabric cutting time in half if not more. Now I can just scan sewing patterns and have the machine cut the fabric in just a couple minutes. I can cut the same pattern multiple times to make a lot of the same project.
Within just the first week of using it I used it for many projects from sewing to bullet journal. I use my ScanNCut to scan my own art, stamp images, magazine pages, and just about anything with an image on it to make unique patterns or just to cut them out to use for scrap-booking or bullet journaling. I’ve used many of the cutting machines on the market and hands down this is the best one. It’s the easiest to set up and use straight-away without the need for a device, programs, or internet.
Pros:
-Precise cuts and drawing
-The touch screen is easy to navigate and use.
-It can scan pretty much everything
-It’s really quiet
-Preinstalled patterns are wonderful
-Can cut most crafting materials up to 3mm
-You don’t need a computer or be online to operate it
-Storage is built in and holds all the accessories minus mats
-Comes with extra CanvasWorkspace collections
Cons:
-It requires a big work space
-You can only get addition or replacement accessories online (in my area)
I will say my ultimate favorite thing about the scanNcut is it sure has slashed my fabric cutting time in half if not more. Now I can just scan sewing patterns and have the machine cut the fabric in just a couple minutes. I can cut the same pattern multiple times to make a lot of the same project.
Within just the first week of using it I used it for many projects from sewing to bullet journal. I use my ScanNCut to scan my own art, stamp images, magazine pages, and just about anything with an image on it to make unique patterns or just to cut them out to use for scrap-booking or bullet journaling. I’ve used many of the cutting machines on the market and hands down this is the best one. It’s the easiest to set up and use straight-away without the need for a device, programs, or internet.
Pros:
-Precise cuts and drawing
-The touch screen is easy to navigate and use.
-It can scan pretty much everything
-It’s really quiet
-Preinstalled patterns are wonderful
-Can cut most crafting materials up to 3mm
-You don’t need a computer or be online to operate it
-Storage is built in and holds all the accessories minus mats
-Comes with extra CanvasWorkspace collections
Cons:
-It requires a big work space
-You can only get addition or replacement accessories online (in my area)
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
love it and works great
on January 29, 2021
Posted by: shanj
from Milwaukee,WI
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I was excited to get this and it was GREAT! It is a quality product. It came with tools to help you "weed" the project off the mat. I read all the instructions that came with it and the tips etc. I went thru the steps they gave you to try a project and it worked great the box turned out well. I then tried some cutouts and drawing even adding 2 of the pictures they give you into one {first pic is the image being drawn and second pic and third pic is a cutout} I got some adhesive vinyl and I made some gaming stickers for my son {fourth pic} The 5th and 6th pictures were gaming characters my son is going to use markers and color in and then cut them out later. It was so much fun. It worked very well and I had no problems with it at all. It comes with a bonus of 3 collections of projects. They are perfect to make. The software is canvas workspace and it is very easy to use. It has over 680 projects for free. We even used our own artwork and that worked well too just had to add the image to software. I cant wait to do more projects this is a wonderful product. I highly recommend this product. I just started and there are so many more things you can do.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Has potential
on January 25, 2023
Posted by: Bev R
from Rancho Mirage, CA
No in-depth instruction booklet came with this machine. Have used you tube for instructions. Can be frustrating.
Written by a customer while visiting brother-usa.com
Customer Rating
3
It's okay, but I'm disappointed
on July 24, 2023
Posted by: nb47
from CA
This machine is called the "scan & cut", and it does that fairly well, as long as the thing you want to cut has no breaks in the outer line. Unfortunately, the instructions are to make a project that has nothing to do with scanning & cutting. I find the software and the device panel not very intuitive. For example, if I want to scan an image and cut around the outside of it, I haven't yet figured out how to enlarge the cutting border so that it doesn't cut all the tiny things in the middle. I suspect to get my value out of it, I'll have to spend a weekend experimenting until I can figure out how to do what I bought it for. The other annoying thing is the cutting mats are outrageously expensive.
Response from brother-usa.comBy Brother, Customer Service, July 25, 2023
We would like to help answer any questions you may have about your Brother ScanNCut SDX125E. Please see the links below for videos that may help:
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
My sdx125e
on September 19, 2024
Posted by: sema
This machine hasn't cut since the dayI got it. I have reached out to brother and have they have not been successful with helping me. I have watched many video's and have joined groups to figure this out. It is now in for service. Really not happy. Does not work as advertised
Response from brother-usa.comBy Brother Customer Service, September 20, 2024
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. We apologize for any inconvenience and are sorry to hear the Brother SDX125E is in for service. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
https://www.brother-usa.com/support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
1
Epic FAIL
on November 16, 2024
Posted by: yafasil
from Sacramento, CA
I have purchased 2 scan n cut machines and they have both failed, one within 2 months and the first within a year. It doesn’t load the mat correctly, it goes in crooked. New mat, old mat, it doesn’t matter. When it cuts it shifts the mat, ruining a lot of expensive paper. I’m about to throw the machine out the window. Brother knows about these issues and doesn’t care. I will never buy another brother machine nor will I ever recommend one to anyone.
Response from brother-usa.comBy Brother Customer Service, November 19, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear you are having some issues with the Brother SDX125EGY and that your experience with Brother Customer Service was poor. I sincerely apologize for any inconvenience this issue may have caused you. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com