Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
1
Junk, don't buy. Warranty is ridiculous
on December 19, 2023
Posted by: Junk
from CA
Only used a handful of times was like brand new. Machine now won't turn on cost as much to fix as a new machine. At their price point should last more than 10 uses on simple items. Bought a bunch of accessories that are now useless. Tell me why my older cm never had these issues
Response from brother-usa.comBy Brother Customer Service, December 20, 2023
We are sorry to hear that your Brother ScanNCut SDX125E is not turning on. We would like to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Not User Friendly!
on October 22, 2023
Posted by: Mary Dattilio
This machine has so much potential but it falls short. It is not very user friendly. I think it would help if the canvas workshop had an app for the iPad. I bought it to save me time, and so far it has cost me time and money.
Response from brother-usa.comBy Brother Customer Service, October 24, 2023
We are so sorry to hear that there have been difficulties while using the Brother ScanNCut SDX125E. We would like to help. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my scan n cut!!!
on August 27, 2023
Posted by: Red Cardinal Crafts
from Vancouver, BC Canada
Love the scan n cut!! ALMOST bought a cricut but decided to upgrade my old scan n cut for this new version! I love that it’s a stand alone machine. Computer not required. As an illustrator I can just create my own work and cut it out! I don’t need to rework anything on the computer. I love that this one can detect the thickness of the material you’re using. And it can do a half cut!! That’s why I almost bought the cricut. So glad I did more research and learned that my favourite brother brand was capable of doing a kiss cut! Love my scan n cut!! Will definitely stick with Brother!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best Printer Purchase Ever
on July 30, 2023
Posted by: Miss Vee
from Texas
I put off purchasing a colored laser printer because I thought they were too expensive, but when my previous printer that was less than a year old stopped working (it was not Brother brand) I was forced to buy a new printer. Lucky for me a knowledeable printer/computer person told me that Brother makes a good laser printer. This printer has the best color quality of any previous printers I have ever owned.
Written by a customer while visiting brother-usa.com
Customer Rating
3
It's okay, but I'm disappointed
on July 24, 2023
Posted by: nb47
from CA
This machine is called the "scan & cut", and it does that fairly well, as long as the thing you want to cut has no breaks in the outer line. Unfortunately, the instructions are to make a project that has nothing to do with scanning & cutting. I find the software and the device panel not very intuitive. For example, if I want to scan an image and cut around the outside of it, I haven't yet figured out how to enlarge the cutting border so that it doesn't cut all the tiny things in the middle. I suspect to get my value out of it, I'll have to spend a weekend experimenting until I can figure out how to do what I bought it for. The other annoying thing is the cutting mats are outrageously expensive.
Response from brother-usa.comBy Brother, Customer Service, July 25, 2023
We would like to help answer any questions you may have about your Brother ScanNCut SDX125E. Please see the links below for videos that may help:
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good so far.
on June 22, 2023
Posted by: Kootenay Kardmaket
Haven’t really used it yet. Am taking lessons on Udemy for detailed instructions.
Written by a customer while visiting brother-usa.com
Customer Rating
1
I can get the machine to work
on May 10, 2023
Posted by: ScrappyGadetGirl
from Michigan
I can’t get the machine to work. After I register the machine that’s how far I got.
Response from brother-usa.comBy Brother, Customer Service, May 12, 2023
We would love to assist you with your Brother ScanNCut SDX125 and any questions you may have. Please see the link below for further assistance:
https://help.brother-usa.com/app/answers/detail/a_id/158161
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/158161
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Mat awful, auto cut not accurate
on May 8, 2023
Posted by: PBSchb
from St Louis, MO
Mats are awful and expensive! Wished I hadn't upgraded from Model 350 due to auto cut is not accurate. First cut was with cardstock and it cut thru mat! The only things I like about this machine is the wifi capability, free software, and the scanning function. Mats loose tackiness after 5 cuts. Mats are too expensive compared to similar cutting machines.
Written by a customer while visiting brother-usa.com