Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
1
My sdx125e
on September 19, 2024
Posted by: sema
This machine hasn't cut since the dayI got it. I have reached out to brother and have they have not been successful with helping me. I have watched many video's and have joined groups to figure this out. It is now in for service. Really not happy. Does not work as advertised
Response from brother-usa.comBy Brother Customer Service, September 20, 2024
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. We apologize for any inconvenience and are sorry to hear the Brother SDX125E is in for service. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
https://www.brother-usa.com/support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
3
Help!! Slow learner!!!
on September 15, 2024
Posted by: Merrygrandma
from Laquey, Missouri
I have yet to be able to successfully use this tool. I even found a dealer and paid for two classes.
Response from brother-usa.comBy Brother Customer Service, September 18, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother SDX125EGY. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
5
Compact design
on September 6, 2024
Posted by: Sandy
from Mandan, ND
Compact, easy to use, many uses, wireless, connects usb or computer
Written by a customer while visiting brother-usa.com
Customer Rating
5
The Missing Piece
on August 18, 2024
Posted by: Diane G
from San Joaquin Valley, CA
I love my Scan N Cut!!! It is very easy to use but there is a learning curve. I embroider using my embroidery/sewing machine. My projects come out perfectly and beautifully. Scan N Cut has opened up a whole new hobby for me. It is so much fun!!! It has given me the confidence to step outside my comfort zone and try something new. I feel like it was the "missing piece" I needed to take my machine embroidery skills to a new level.
Written by a customer while visiting brother-usa.com
Customer Rating
5
This is the only brand printer from here on out!
on July 20, 2024
Posted by: Amanda
from Missouri
I have never had a printer that was so easy to use! Brother brand is the way to go! I’ve always bought other brand and only had luck with them for about the first few prints! But not this one. I can be anywhere away from my printer and request that something gets printed and when I arrive it’s there in the tray waiting for me! How handy! The set up was super easy!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Scan n cut
on July 15, 2024
Posted by: Anonymous
from South Dakota
I love my scan and cut machine. I wish there were more patterns for cutting on it.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Complicated
on June 18, 2024
Posted by: Glcraycraft
I sent my unit back. I found it complicated to set up. I didn’t understand why there are two apps to use it. It couldn’t be used on windows so I couldn’t set it up on my laptop. It had to be setup on my iPad or phone. . It could have just been me but it seemed too complicated compared to the cricut.
Response from brother-usa.comBy Brother Customer Service, June 19, 2024
We understand you're experiencing issues using your Brother SDX125E machine. If you still have your machine, we'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse
on May 22, 2024
Posted by: Aaron
A must have for all makers. This machine is life saver. Only negative is not the machine but Brothers cutting mats. Adhesive wears out too easily and fabric doesn’t stick thus resulting to bad cuts.
Written by a customer while visiting brother-usa.com