Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
1
Worst purchase ever
on August 5, 2019
Posted by: Dianne123
Your product sucks Your product sucks. Your product sucks.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
worst purchase ever
on July 9, 2019
Posted by: sammi
took it out of box set it up and wouldnt work. Not good product.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Was going to buy.
on April 28, 2019
Posted by: mom mom
from Pompano Beach Fl.islandgirl767@att.net
I have a CM350 hate it,always had trouble with mats. So I was going to buy the new brothers scan and cut. After reading the reviews ,nope .
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointed
on April 16, 2019
Posted by: Adele
from California
I have had my Scan and Cut dx about 2 weeks and already having trouble with loading the mat, same problem many many are having. Must order a new mat, replacements are impossible to find. SHAME on you Brother for not addressing this problem that an overwhelming number of your loyal customers are facing without your support. Unfortunately I will have to return this machine....
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
No better than my CM350
on April 7, 2019
Posted by: Jess470
from San ramon ca
So, I upgraded. The mats I bought for my CM350 won’t work with this, which is upsetting since they are extremely expensive. The mat that came with it won’t feed properly - my CM350 never had this issue. I use both, until my mat supply runs out for my CM350. I hope by then the DX has cheaper mats. I think the machine should come with more than one mat, or at least all three mats.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Mat won't load after 3 times...
on April 4, 2019
Posted by: Sad ScaNCut SDX125 owner
I have used my Scanncut SDX125 THREE times... then the mat loaded crooked and now it won't load at all... BUT it does go in backwards or upside down... They are sending me a new mat but they are out of stock!
This is my second one as my first one had a malfunction right out of the box...
This is my second one as my first one had a malfunction right out of the box...
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
love this machine
on March 11, 2019
Posted by: kiki
from Ohio
this is the best machine ever so easy to use cuts everthing you ask it.highly recommend.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Fun machine, having trouble with mat!
on February 23, 2019
Posted by: DeniseBL
from Arizona
I had wanted a Brother Scan n cut for a long time, and decided to get the new Scanncut DX125. It is fun to use, and I am still trying out the product. I have recently been very disappointed when one of my mats stopped feeding. I believe it is a mat problem, since only the mat I received with the machine has stopped working. It had misfed a couple of times, though I had been careful to feed it straight into the machine. Now the mat will not feed at all, even though there doesn't seem to be any very visible reason for it not feeding to the naked eye. A second mat I had purchased separately is working fine at this time. I will call customer service on Monday to see if they can help with this problem! I want to love my machine and look forward to using it, but mats are expensive, and after reading some of the other reviews, it looks like this is a problem.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com