Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
116
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
4
Fun machine
on February 25, 2021
Posted by: Mallory
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. And let me tell you how thrilled I was to be able to use this!! I had heard of machines like this before but was not able to purchase one. This Brother ScanNCut machine is sooo cool! I am a beginner and will say it can be a bit overwhelming so if you know anyone who kinds what they are doing, they can be helpful! There is so much you can do with this and my "Want to Do" list just keeps growing and growing. It comes with all your basic accessories for it and I was able to figure out all on my own how to set it up. It does take some learning and patience but once you figure it all out, its a great machine.
Written by a customer while visiting brother-usa.com
Customer Rating
5
LOVE IT
on March 19, 2021
Posted by: Mommasam
[This review was collected as part of a promotion.] I received this product free from Brother in exchange for review. I’m always wanting custom made shirt for my kids and this machine has saved me so much time and money! I can make them myself and the machine was preset with plenty of cutouts. The products works wonderfully and I’ve had no issue yet. It’s easy to use and understand!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very disappointed with the performance
on January 29, 2025
Posted by: Hannah2237
I am so disappointed. I bought this machine for my business and to also make crafts with my son. I opened the box, set up the software and got right to work. First thing I realize is the software I was hoping to use isn’t available in the US. That was the first of many problems. To sell a machine and not disclose this is not acceptable and I feel as though I was scammed. The second issue is cutting a circle. I printed my customers business logo on a sticker sheet and scanned it into canvas workspace. I aligned everything perfectly and put circles around the stickers where I wanted to cut. I then proceeded to cut the stickers and to my surprise they were completely off. I wasted an entire package of sticker paper thinking it was user error and unfortunately it is the machine. After a few uses of trial and errors now my mat won’t load properly. The right side is moving and the left side freezes which dragged my mat in sideways and caused it to fold multiple times. I am beyond frustrated I spent so much money on a machine that had such good reviews. The last issue I just experienced was buying a 12 by 24 mat to try and cut vinyl. I go to load a BRAND NEW brother mat and the machine cannot recognize the mat. How is this possible? Multiple attempts and I gave up. I am sending this machine back tomorrow. Don’t waste your money.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
We understand you are experiencing issues with your Brother SDX125e machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very easy to use
on February 16, 2021
Posted by: KAJ628
from Florida
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I will admit at first I was a bit intimidated of the Scan N Cut machine. I always wanted to try one and was super excited to have the opportunity. Setup was quite simply and very straight forward. The project that came with the machine took less than 2 minutes to complete. I can’t wait to make more things.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Absolutely Amazing!
on February 18, 2021
Posted by: Muthaof6
from Jonesboro, GA
[This review was collected as part of a promotion.] I received this product for Free from Brother in exchange for my honest review/opinion. The Brother SDX125e machine is very nice. The light blue color is very pretty. This machine is great for creating all types of crafty projects. You can make prints for t-shirts, face mask. You can and even create cute labels to personalize different items such as, mugs, ribbons, water bottles and much more. It was very easy to operate the Brother SDX125e device. My family and I will be creating matching t-shirt and face masks designs for our Family Vacation. Overall, this product is well worth it and is easy for most people to use for creating a multitude of projects.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst purchase ever
on August 9, 2020
Posted by: scrappercindy
from Dearborn Heights, MI
I wish I had bought the Maker. Waste of money. Can't get mats to load. Mats are too expensive. If they get a wrinkle - useless.
Response from brother-usa.comBy Brother, Customer Service, August 10, 2020
Hi, we understand you are experiencing issues with your mat not being to load for your Brother SDX125e. We'd like to help. Below is a FAQ that will assist you.
https://help.brother-usa.com/app/answers/detail/a_id/125081
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/125081
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Manual
on November 14, 2022
Posted by: Geace
from Wisconsin
Wish it came with a user manual. Take time to learn. Watched a lot of YouTubes. Happy with our come of projects. Accessories are expensive.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Super happy!
on March 22, 2021
Posted by: jwally
from Florida
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I'm really happy with this product. I watched a few videos on youtube before starting so I knew what I was to expect and getting into. It's really easy to use and brother is a really good brand, we have a brother scanner at work and it's the best thing. I made a sticker so far but I'm excited to learn how to make more things!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com