Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
3
Too high teck for me.
on August 4, 2023
Posted by: Sammygirl
from Poseyville, in
[This review was collected as part of a promotion.] It would be nice to have a book that tells how to use the oven and the banners. I think I have figured it out. The one thing I also don't like when I clean the top of the stove the knob's come on and the front of the oven comes on. I have to continue to hit clear off. 😪 the microwave is even worse!!!!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Ernest, Customer care, August 8, 2023
We understand where you are coming from. Let's get the information you need to make using the range easier, Sammygirl.
I have provided a link to the user manual for your reference. You can also check the link on how to use the cooktop to be more familiar with optimizing the function.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
How to use Samsung Cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146122168) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link to the user manual for your reference. You can also check the link on how to use the cooktop to be more familiar with optimizing the function.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
How to use Samsung Cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146122168) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
EXTREME FIRE HAZARD
on August 7, 2023
Posted by: Steph
We have had this stove for almost 6 months and it has nearly caused several fires. The knobs up front can twist on just by brushing up against them. Just walked in to my house to find a dinner plate on fire. The dog jumped up to sniff while I was outside and turned on two elements. I love everything else about the stove EXCEPT THE KNOBS. I hope this is recalled soon so no one gets injured or loses their home. Samsung please come up with replacement dials. Until then they will be pulled off and in the drawer unless I am actively cooking.
Response from Samsung USBy Rainly, Samsung Care, August 18, 2023
Hi Steph,
Your safety always comes first, and we can see your point. We are always here to help.
Please see the link below for tips to help you not turn on the range accidentally. Also, click the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146168758, which will help our team pull up your information.
^Rainly
Your safety always comes first, and we can see your point. We are always here to help.
Please see the link below for tips to help you not turn on the range accidentally. Also, click the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146168758, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but …
on August 9, 2023
Posted by: Gary
from New Kent, VA
[This review was collected as part of a promotion.] We love the stove, all the features and positive reviews, however we have had the range for about 2 weeks now. I already have had a service call to fix the issues with the rangetop. Hot warning light is always on since 1st use, the coils heat up and shut off or at heat levels below 4 won’t turn on at all. Getting another service again to replace 3 burners and hopefully fix the hot surface warning. I asked about a new replacement, won’t happen till they try to fix all the issues. Lemon law should already apply to this product and I should be offered a new product for the price I paid!!!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Ernest, Customer care, August 21, 2023
Hi Gary,
We understand why you feel that way. We want to ensure that all of the range's functions operate smoothly for you.
If you need assistance after the service call, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146176923) to help our team pull up your information.
Have a great day,
-Ernest-
We understand why you feel that way. We want to ensure that all of the range's functions operate smoothly for you.
If you need assistance after the service call, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146176923) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
No replacement top available
on August 21, 2023
Posted by: J Jones
from Lincoln, NE
Hope can you still offer this stove without offering a replacement top? I recommend this to no one that thinks they could crack the top. Good luck.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Ernest, Customer care, August 24, 2023
Hi J Jones,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146193844) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146193844) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
Great online features
on September 5, 2023
Posted by: Jason
from Indianapolis, Indiana
[This review was collected as part of a promotion.] So far, I am enjoying the oven. The online features are great. I can pick out food at the store for dinner and set the oven while I'm there and when I get back home it's ready for me to pop the food in right away.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove and air fryer!
on September 5, 2023
Posted by: Beth
from Coatesville,PA
[This review was collected as part of a promotion.] We bought this in February 2023 and I absolutely love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A lot of bells and whistles but hard to clean
on September 5, 2023
Posted by: Sylv
from Minnesota
[This review was collected as part of a promotion.] We've had this for over a year now and I love everything about this electric range except for how challenging it can be to clean the cook top. Otherwise, I love the air fryer feature and how you can control it from your phone app.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fun and Funcrional!
on September 5, 2023
Posted by: Cynth
from Boaz, AL
[This review was collected as part of a promotion.] I enjoy using the stove. It’s easy to work with and program. It performs all the types of cooking need. It’s also fun to try new recipes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US