Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
Air fryer
on April 4, 2023
Posted by: SenoraSue
from Corpus Christi
[This review was collected as part of a promotion.] We have never used an air fryer before. We have air fried fish that my husband caught. It is the only way we’ll ever do it now! So crispy and absolutely no greasy mess, no smell in the house, and the fish stay intact. We love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Pleased
on April 6, 2023
Posted by: Pizza Guy
from Punta Gorda FL
[This review was collected as part of a promotion.] We have had it about a month and so far it has been great. Really like how well the oven bakes and the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best range
on April 17, 2023
Posted by: Shorty
from Pembroke Pines, Florida
[This review was collected as part of a promotion.] I brought my range and I am so glad that I chose it. It’s the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of options
on April 22, 2023
Posted by: Chris
from Colorado
[This review was collected as part of a promotion.] Lots of different options, easy to use. Love the design!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent range
on May 3, 2023
Posted by: Mich
from Steelton, pa
[This review was collected as part of a promotion.] I really like this range and alll the features that it comes, makes my life more easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid at all costs for several reasons
on May 10, 2023
Posted by: Mrs Hrubey
from Indianapolis, IN
I despise this range. We bought it as a suite with the bespoke fridge and dishwasher (which are both great). There are three distinct issues with this range that makes it truly terrible: the exhaust, the stovetop dials, and the Rapid Boil burner.
I was unaware at the time of purchase that this range has a built in exhaust that will turn on automatically every single time you turn the oven on, even just proving bread. You cannot turn it off, as it is to cool the electrical components. It is SO LOUD and pumps super hot air from the oven into your kitchen. I actually temped the air, and in front of the range it is typically 10-15+ degrees F hotter than the ambient temp of our home. You essentially cannot comfortably use the oven and the stovetop at the same time due to the excessive heat venting from the back exhaust, as well as the noise. It also vents hot air for about 30 minutes after you turn the oven off, so you get to enjoy the dulcet tones of your range venting while you're eating dinner.
The second issue with this range is the front dials are very easy to turn on. You just have to barely brush them with your fingers or lean against them and they'll turn on. There is a lock feature, but that only locks the oven door, not the dials. What a pointless safety feature. If you have kids or pets, they will be able to turn the stovetop on very easily bc the front dials are easy to reach. Huge fire risk. For us, we often put stuff like groceries on the stovetop when we're bringing them in. I could totally see plastic melting onto the stovetop bc I accidentally brushed against the dials.
Finally, the "Rapid Boil" burner is terrible. It's either off or on some magical molten lava setting. Your pasta will boil over every time. You will burn everything you put on this burner, even on 2 or Lo. I have tried to simmer soup on this burner on 2, and had to throw the entire stockpot away bc it scorched such a thick layer of carbon to the bottom of the pot I couldn't scrub it off. Using this burner also affects the other burners, making them run hotter as well. You more or less can't use the Rapid Boil burner, meaning 25% of the stovetop is useless.
I regret buying this slide in range. I tell everyone I know how terrible it is. Now I'm warning you- for the love of all that is holy, buy a different range.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, May 16, 2023
Let us go ahead and figure out how we can improve your experience with the range, Mrs. Hrubey.
After using the oven, the cooling fan will continue running after cooking until the oven has cooled down. We recommend venting your kitchen with an open window or using a ventilation fan or hood.
For more details, please see the following section in the manual. Link below.
How to set the oven for convection baking/ NOTE/ 2nd bullet on page 33
Before a self-cleaning cycle/ 1st bullet on page 44
Manual
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Having the range accidentally turn on by hitting the know is indeed dangerous. Getting a knob cover is a great way to prevent accidentally turning on the knob.
Range knobs accidentally turn on the cooktop too easily
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Keeping an eye on foods on the stove at high or medium-high heat settings is essential to prevent burning or boiling over.
It's uncommon for the cooktop to be hotter than it should be, even after adjusting the Rapid Boil surface from 2 to LO. After the cookware has been heated, the surface element will not cool down quickly, especially if the cookware maintains contact with the element.
For more safety reminders, please see Important safety instructions/4th bullet on page 10 in the user manual and the cooktop temperature in the "Cooking elements are too hot" section links below.
Manual
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Samsung electric and induction cooktop temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145782773) to help our team pull up your information when you message us.
Have a great day.
^Charles
After using the oven, the cooling fan will continue running after cooking until the oven has cooled down. We recommend venting your kitchen with an open window or using a ventilation fan or hood.
For more details, please see the following section in the manual. Link below.
How to set the oven for convection baking/ NOTE/ 2nd bullet on page 33
Before a self-cleaning cycle/ 1st bullet on page 44
Manual
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Having the range accidentally turn on by hitting the know is indeed dangerous. Getting a knob cover is a great way to prevent accidentally turning on the knob.
Range knobs accidentally turn on the cooktop too easily
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Keeping an eye on foods on the stove at high or medium-high heat settings is essential to prevent burning or boiling over.
It's uncommon for the cooktop to be hotter than it should be, even after adjusting the Rapid Boil surface from 2 to LO. After the cookware has been heated, the surface element will not cool down quickly, especially if the cookware maintains contact with the element.
For more safety reminders, please see Important safety instructions/4th bullet on page 10 in the user manual and the cooktop temperature in the "Cooking elements are too hot" section links below.
Manual
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Samsung electric and induction cooktop temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145782773) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Know what your venting system is first
on June 11, 2023
Posted by: mommabear
I got this to replace an 20 yr old kenmore dropin which was still working by the way.
I did not expect this to get marks so easily on the stovetop. I only cooked on it 2x before I got marks. I was very careful . so condensation or any water on stove top can cause bubble marks? I feel that is crazy.
If you get these awesome features of airfry/convection glass top range. It is better if you have a vent that goes outside if you plan to use airfry. My house got very smokey with only inside venting. I have not tried the roast or dehydrate yet. But oven seems to have good features. Im not sure about all the smart features it has yet. Make sure you have flat n smooth bottom pans. stainless steal or Anodized. Get a new set if ya have to.
I did not expect this to get marks so easily on the stovetop. I only cooked on it 2x before I got marks. I was very careful . so condensation or any water on stove top can cause bubble marks? I feel that is crazy.
If you get these awesome features of airfry/convection glass top range. It is better if you have a vent that goes outside if you plan to use airfry. My house got very smokey with only inside venting. I have not tried the roast or dehydrate yet. But oven seems to have good features. Im not sure about all the smart features it has yet. Make sure you have flat n smooth bottom pans. stainless steal or Anodized. Get a new set if ya have to.
Response from Samsung USBy Camille, Samsung Customer Care, June 16, 2023
Hello there.
Let's go ahead and give you tips and tricks on how to maximize your range.
Please check this link to help you clean your range and oven. Kindly click on the hyperlinks and watch the full video.
Clean your electric stove
https://www.samsung.com/us/support/answer/ANS00060833/
Clean your oven
https://www.samsung.com/us/support/answer/ANS00049011/
I have also shared your user manual for your range's features and how to use the roast and dehydrate modes. Turn to pages 32 to 37.
Manual
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145903104) to help our team pull up your information.
Have a great day
^Camille
Let's go ahead and give you tips and tricks on how to maximize your range.
Please check this link to help you clean your range and oven. Kindly click on the hyperlinks and watch the full video.
Clean your electric stove
https://www.samsung.com/us/support/answer/ANS00060833/
Clean your oven
https://www.samsung.com/us/support/answer/ANS00049011/
I have also shared your user manual for your range's features and how to use the roast and dehydrate modes. Turn to pages 32 to 37.
Manual
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145903104) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Remarkable Range
on July 1, 2023
Posted by: DM cook
from Taylor, Pa
[This review was collected as part of a promotion.] Remarkable Range fine product with features that are still being explored.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US