Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
So far so good!
on January 30, 2023
Posted by: Brebollar
from Alvarado, Tx
[This review was collected as part of a promotion.] I love the kid lock feature and the wifi! I’m able to pre heat the oven while at work.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great flat top range
on February 1, 2023
Posted by: Lrenae
from Charlotte, NC
[This review was collected as part of a promotion.] Been using for over 3 months and has met all expectations.
Great to have an air fryer oven, saves a lot of countertop space .
Great to have an air fryer oven, saves a lot of countertop space .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cook Top Too Hot
on March 20, 2023
Posted by: Bill From Northbridge
from Northbridge
The cooktop on this electric range is too powerful. I have had many meals burnt to a crisp even with the knob turned to low with the smallest burner option selected. I can't imagine ever trying to cook something on medium heat and forget about ever using high. This cooktop offers this "rapid boil" feature, whatever that is, so I think that technology is hooked up to the other burners. This is not a safe or user friendly unit. Don't walk away from your food.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Vannesa, Samsung Care, March 27, 2023
Hi, Bill From Northbridge.
Your thoughts about this range are very important to us.
The way your electric cooktop heats up and retains heat works differently than non-ceramic cooktops. The link below will explain how hot the cooktop gets and what you can do about it.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
You may also follow the tips and tricks at the link below to keep your cooking on track when using your Samsung range.
Cooking basics and troubleshooting:
https://www.youtube.com/watch?v=5Zh3_KJcIGQ
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145604309) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Your thoughts about this range are very important to us.
The way your electric cooktop heats up and retains heat works differently than non-ceramic cooktops. The link below will explain how hot the cooktop gets and what you can do about it.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
You may also follow the tips and tricks at the link below to keep your cooking on track when using your Samsung range.
Cooking basics and troubleshooting:
https://www.youtube.com/watch?v=5Zh3_KJcIGQ
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145604309) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new oven!
on March 21, 2023
Posted by: BJGr
from Bonita Springs FL
[This review was collected as part of a promotion.] It even has an air fryer which is amazing!! Cleans like a dream.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible push button heating settings defective
on April 3, 2023
Posted by: Tone
from FL
[This review was collected as part of a promotion.] The knobs on this range skip on me and the heating elements just does not seem right it keeps going on and off even at the highest settings. I'm not a fan of this range at all.
4 knobs not working correctly maybe with a new set of knobs it will work better but who knows.
4 knobs not working correctly maybe with a new set of knobs it will work better but who knows.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 11, 2023
Greetings,
To enjoy cooking, it's essential that your range performs its best, Tone.
The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. If you're not prepared and aware, this wonderfully steady source of heat could result in burned food.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have shared the model's user manual for information about "How to set the appliance for surface cooking" on pages 24-26:
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145657362, to help our team pull up your information.
Have a great day!
^Chrystel
To enjoy cooking, it's essential that your range performs its best, Tone.
The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. If you're not prepared and aware, this wonderfully steady source of heat could result in burned food.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have shared the model's user manual for information about "How to set the appliance for surface cooking" on pages 24-26:
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145657362, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking stove
on April 3, 2023
Posted by: Chef G
from Clermont Florida
[This review was collected as part of a promotion.] I love all the features , from the air fries and steam clean capacities. Highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Cooktop had glass to chip off -
on April 3, 2023
Posted by: Flossymama
from Commerce, GA
[This review was collected as part of a promotion.] At about month 10 the cooktop eye that is used most often had glass begin to chip off. I contacted Samsung because it was still under warranty. They said it was from impact - seriously? Who would slam a skillet on a glass cook top?? Needless to say I had to pay to replace it myself - so $500 later it is like new.
I will NEVER purchase a Samsung appliance again - rude customer service at best.
I will NEVER purchase a Samsung appliance again - rude customer service at best.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Chrystel, Customer Care, April 12, 2023
Thank you for sharing your experience with the range.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145657063, to help our team pull up your information.
Have a great day!
^Chrystel
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145657063, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung range
on April 3, 2023
Posted by: Patricia
from Jacksonville, Florida
[This review was collected as part of a promotion.] I saved up my babysitting money to buy this very stove and I love it. I love Samsung products any ways but this stove is the stove I have wanted for so long. So easy to clean and love the knobs on the front. The price was very reasonable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US