Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
2
Impossible to program
on June 28, 2022
Posted by: Kathy
from Pennsylvania
[This review was collected as part of a promotion.] Have tried many times to connect to our WiFi so I could program when I’m not home with the app. Programming did not work.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy ROSSINI, Customer Care, July 20, 2022
Hello Kathy,
Thank you for reaching out to us, and we are glad to know that you are using the Samsung Range. We apologize for experiencing trouble connecting your product to the Wi-Fi. Please know that we value your feedback as this will help us improve the quality of our product.
To help you with this, I am providing these links to guide you on the issue.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
https://www.samsung.com/us/support/troubleshooting/TSG01109780/.
Connect and use your Samsung range with SmartThings
https://www.samsung.com/us/support/answer/ANS00049148/
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714766
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for reaching out to us, and we are glad to know that you are using the Samsung Range. We apologize for experiencing trouble connecting your product to the Wi-Fi. Please know that we value your feedback as this will help us improve the quality of our product.
To help you with this, I am providing these links to guide you on the issue.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
https://www.samsung.com/us/support/troubleshooting/TSG01109780/.
Connect and use your Samsung range with SmartThings
https://www.samsung.com/us/support/answer/ANS00049148/
In case of repair or replacement, you may check the warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144714766
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to use and keep clean.
on June 28, 2022
Posted by: None
from Antioch, CA
[This review was collected as part of a promotion.] I've had this range for over a year and have not had any problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most beautiful range ever owned
on June 28, 2022
Posted by: SShaffer1
from Rochester, ny
[This review was collected as part of a promotion.] Easy to clean, easy to use, smart things compatible, and makes cooking and baking a breeze! Not to mention it looks beautiful in my kitchen :) (would add photos but in the middle of renovating my house lol)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Range
on July 4, 2022
Posted by: Rosebud1627
from Mississippi
[This review was collected as part of a promotion.] I haven't been home much since we bought the range, but are pleased with the features we have used. I wish there was a complete printed manual, instead of having to find it on-line. It would be nice if a drip pan for the air fryer screen were included. I would like a larger storage drawer underneath or a warming drawer.
I am looking forward to learning the convection oven features and the bread proofing function.
I am considering buying the same range with out the air fryer and convection features as a second range.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on July 11, 2022
Posted by: UnknownUser
from IL
[This review was collected as part of a promotion.] Received a defective stove, and schedule several repairs but overall awesome features
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use and clean
on July 28, 2022
Posted by: jamie
from Nashua, NH
I bought this two month ago and I am happy with it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy - Safety hazard
on August 11, 2022
Posted by: DoNotBuy
many have noted that you can not lock the knobs on this range. they very easily engage heating the stovetop. this is a huge fire risk. not worth the worry.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Chrystel, Customer Care, March 30, 2023
Greetings,
We appreciate you informing us about the range knobs. Our top priority is always your safety.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145617306, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate you informing us about the range knobs. Our top priority is always your safety.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145617306, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Model- cant wait to use
on September 21, 2022
Posted by: Stephanie
[This review was collected as part of a promotion.] just received our range today so havent had a chance to use. writing review as it was required to receive the free 6 piece cookware set. oven turned on and preheated rather quickly compared to our last range. also super impressed with how fast the induction cooktop heated up our pan when we tested it. we dont like the design of the adjustable “feet” for the range.. kind of a pain. but its beautiful and i cant wait to test everything out!! “i received compensation for this review but the review is my own.”
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US