Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
1
what a disappointment
on September 19, 2020
Posted by: Milly
from florida
i have the range for less than one week. the top looks like i have had for a year. the air fryer is smoking. the self-cleaning does not really work. a complete mess.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, September 21, 2020
Thank you for sharing this with us and providing your feedback. I understand you have multiple problems with your appliances. If you would like us to assist you with any concern; we're always here for you. Please reach out to us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT DEVICE ,SLICK DESIGN AND AMAZING FEATURES
on September 9, 2020
Posted by: wesleyarts
from 30078
you can actually control the oven with your phone. nice cooking features and the air-fry is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow! I’m so impressed!
on October 15, 2020
Posted by: samantha725
from Fredericksburg
Gender:Female
[This review was collected as part of a promotion.] It was a long wait to receive this range but wow! Was it worth it! We really love it. I love the that there are seven burners and a warming spot and that the knobs are labeled for which size burner you’re turning on for the multi-spots. It’s very easy to clean afterwards as well and there is plenty of space to have multiple pots going at the same time.
The oven functions are so great! I was incredibly happy for the bread proofing mode - I mean, what other device has that!? I am a huge baker so this was one of my favorite features. I am a trained culinary (pastry) chef so quality appliances are a big deal for me and my family. The interior of the oven is amazingly easy to clean with the self clean feature. I air fried an entire chicken and it cooked perfectly. My pastries cook better than ever with the convection feature.
My absolute favorite feature is the safety locking though. I have three young daughters and one immediately tried turning the knobs on as soon as the oven was in place. With the safety lock there was no way she could accidentally turn it on, or open the door, and I don’t have to buy any annoying or ugly safety locks! Since I can also sync to my phone I will never burn another batch of cookies because the oven will ping my phone!
All in all this is a great product and I highly recommend!
The oven functions are so great! I was incredibly happy for the bread proofing mode - I mean, what other device has that!? I am a huge baker so this was one of my favorite features. I am a trained culinary (pastry) chef so quality appliances are a big deal for me and my family. The interior of the oven is amazingly easy to clean with the self clean feature. I air fried an entire chicken and it cooked perfectly. My pastries cook better than ever with the convection feature.
My absolute favorite feature is the safety locking though. I have three young daughters and one immediately tried turning the knobs on as soon as the oven was in place. With the safety lock there was no way she could accidentally turn it on, or open the door, and I don’t have to buy any annoying or ugly safety locks! Since I can also sync to my phone I will never burn another batch of cookies because the oven will ping my phone!
All in all this is a great product and I highly recommend!
Written by a customer while visiting The Insiders
Customer Rating
3
Like the look
on March 20, 2021
Posted by: Elliott
from Harvest
was very excited to get a new range after 24 years, our first range was great we decided to upgrade and go with the samsung and it looks great but very unhappy woth the cook top. weve only had it for 5 months and the smooth top already has scratches on it. our first range was also a smooth top and it never scratched jn the 24 years we had it. we have new cookwear and clean the top just like instructed but still has scratches. disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Pat, Samsung Care, March 22, 2021
Thank you so much, Elliott, for letting us know what you think of the range. Samsung values the opinions of all our customers. I know it must be frustrating to deal with scratches on a brand new unit. I recommend using a nice Stainless steel cleaner to deal with this, for instructions on keeping your range nice and clean. Take a look at the link below. ^Pat
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.samsung.com/us/support/answer/ANS00049011/
Written by a customer while visiting Samsung US
Customer Rating
1
Manual
on November 30, 2020
Posted by: grgy25
from OK
do not know about the range operation... but the log in to get a manual was crap! why did this not come with a printed book to read? spent hours trying to create a log in account and find the manual, not everyone enjoys wasting so much time for something that should have been much easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, December 1, 2020
I can see where you are coming from. Many of our customers enjoy the online version. There is an option to print the online version as well. And If you want a paperback version, you can visit the link below to get one as well. ^Pat
http://www.samsungparts.com/Products/Parts_and_Accessories/PID-OM-NE63T8511SS.aspx?model=NE63T8511SS/AA
http://www.samsungparts.com/Products/Parts_and_Accessories/PID-OM-NE63T8511SS.aspx?model=NE63T8511SS/AA
Written by a customer while visiting Samsung US
Customer Rating
1
FIRE HAZARD, please do not buy!!
on February 9, 2023
Posted by: Amanda
from Ohio
We’ve had this range for 2 months and 4 different times the knobs have been accidentally barely touched catching on fire 2 pizza boxes, another time a call that our smoke detectors were going off from a burning dish, lastly I walked out at night to the burner bright red/on. We called Samsung and after sending out a tech, they confirmed the knobs are sensitive, there is nothing they can do, and their solution was for us to buy childproof knob covers. Our previous electric slide in range of 9 years never had this happen once.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 12, 2023
Good Day,
Your safety always comes first, Amanda. Thank you for letting us know about the range knobs.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145664010, to help our team pull up your information.
Have a great day!
^Chrystel
Your safety always comes first, Amanda. Thank you for letting us know about the range knobs.
The knobs on Samsung ranges are designed to meet the requirements set by international standards, which require a two-factor mechanism. All ranges with knobs must meet this standard, and Samsung is no exception. Learn more from these details.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145664010, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic range
on September 29, 2020
Posted by: Teephil
from Denver, CO
we are loving this range. it looks so good in our kitchen. i thought the wifi stuff was gimmicky, but i'm liking it. i also like the fact that you don't have to use wifi if you're concerned about security, the feature is pretty well tucked away if you choose not to use it. air fry is fantastic because you don't have to preheat. saves so much time and energy compared to the 15 minutes of preheating our last oven had to do. and i love that it came with the tray. so far the top has been easy to keep clean with soap and water. p.s. to the guy who says his serial was missing, it's up under the control panel when you open the door.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Oven, AWFUL Sounds
on November 30, 2021
Posted by: Mark
from Madison, AL
this oven looks and works great, but i would not have purchased it if i had known how annoying the sounds would be. by default it plays a ridiculously long musical chime any time you set it or a timer is up. you can disable this, but the only other option is complete silence including no alarm when the timer is up. our samsung washer/dryer and even a stick vaccuum from samsung do this too. why??? who thought it was a good idea to make appliances play a song any time they are used? my only hope is that samsung will be able to offer a software update to give us three sound options - ridiculous music, simple beeps, or off. this is the last samsung product we will buy if this doesn't change.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
You bring up a very important concern and I can see where you are coming from. Thank you for taking the time to share this inquiry with us. You bring up a good idea with the software update. We appreciate you for sharing your review with us. ^Pat
Written by a customer while visiting Samsung US