Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
Very happy with this product
on November 10, 2021
Posted by: MikeE
from Tennessee
[This review was collected as part of a promotion.] We are very happy with this stove. Would recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 14, 2022
We're happy you chose Samsung and we appreciate you being a Samsung customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
I literally love this thing!
on November 10, 2021
Posted by: DeSo
[This review was collected as part of a promotion.] I love this range! It has great burners that heat quickly and stay hot. The air fry feature is great! It also works with the smart things app and sends alerts to your phone with updates. You do need to clean the glass cooktop each time after use, but it doesn’t take long. I am so happy with this purchase and would recommend to anyone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsungcare, February 15, 2022
We are so glad that you are loving your new range, DeSo! Your recommendation says it all, and we are honored to be a part of your home! Welcome to the family! ^Shay
Written by a customer while visiting Samsung US
Customer Rating
3
Techs range
on November 10, 2021
Posted by: TT2021
from Punta Gorda,FL
[This review was collected as part of a promotion.] I have had for 7 months & too difficult to operate. No user manual provided so I went online & not able to pull up PDF Had heck of of time getting smart control to sync with my WIFI
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 12, 2021
I'm sorry you were unable to get your digital user manual to pull up. If you have any questions for us on how to use some features for the range. You can always contact us by using the following links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143877475
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143877475
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on November 10, 2021
Posted by: Akua
from Wichita Falls
[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy I bought it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, February 3, 2022
Glad to see the range has not disappointed you. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful range with a few quirks
on November 10, 2021
Posted by: Frank B
from Hartford, SD
[This review was collected as part of a promotion.] Nice layout with good looks. The display is not intuitive. Easy to mess up the display while cleaning the screen. Very dependent on using web based resources to troubleshoot, manuals are not thorough. Electrician accidently started to burn a protective blanket when he was reaching over stove and activated the burners.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my samsung
on November 10, 2021
Posted by: Luv it
from ChampionsGate, Florida
[This review was collected as part of a promotion.] Bought this range in March 2021 love the features and all the extras this has over my old Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never Again!
on November 11, 2021
Posted by: Dissappointed
from Houston, Texas
[This review was collected as part of a promotion.] I thought that the range was a good one especially with the warranty. We have had our range for less than a year and the cap that covers the electronics of the dials popped off when I was wiping it clean and chipped. It would not go back. When I called Samsung they said it was under warranty and a repair man was sent out. When he came out, she said it was not covered under the warranty and there was nothing he could do about it. He did not speak or understand English very well so he just picked up his bag and left. I then called back to customer service and they then advised it was not covered and transferred me to parts dept to see if I could order the part and snap it in myself. After speaking to 3 different people, I gave up. I am now worried that water may spill into the electrics and short out the range. I will not be buying Samsung products again. Customer service is everything!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello,
Thank you for reaching out. We appreciate you informing us that the cap that covers the electronics of the dials of your Samsung range popped off when wiping it and chipped. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210322165903067/NE63T851_AA_DG68-01210A-04_EN-MES-CFR_210315.pdf
Visit samsungparts.com should you wish to purchase the part.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583522
-Angelica
Thank you for reaching out. We appreciate you informing us that the cap that covers the electronics of the dials of your Samsung range popped off when wiping it and chipped. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210322165903067/NE63T851_AA_DG68-01210A-04_EN-MES-CFR_210315.pdf
Visit samsungparts.com should you wish to purchase the part.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583522
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly designed
on November 11, 2021
Posted by: Carson
from Baton Rouge, LA
I couldn't be more disappointed with what I consider to be an expensive range. The stove has basic design flaws - you cannot read the dials because there isn't enough contrast. While this may seem small, I have to keep a flashlight by the stove so I can check the settings. Ridiculous. I'm going to have put stickers on the dials or use a permanent marker to make them readable.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
Thank you for your feedback. I can see where you are coming from about the display for the range. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US