Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
The best electric range I have ever had!!!
on November 2, 2021
Posted by: Mazinkaiser the best
from Arlington TN
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did it by
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 30, 2021
This means a lot to us! Happy to hear our range is the best you've had. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Utility
on November 2, 2021
Posted by: SANGAL
from Englewood, OH
[This review was collected as part of a promotion.] We have now had our range for about 6 months and we still are discovering new features and benefits. The surface provides more even cooking and control than our previous aging GE range (which we loved), and baking results are much more successful, eg pies are evenly cooked, meats roasted uniformly. The Airfry really is a nice feature and the ability to start / manage the oven remotely with my phone and app has really come in handy. The only thing that does take a little more effort is keeping the black cook surface clean and shiny. Then black surface shows smudges and streaks more than the previous white one. But it is easily done with a ceramic surface polish and microfiber cloth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 30, 2021
We're glad you took the time to leave this feedback for us. Samsung appreciates you being a customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Great Features, but flawed implementation.
on November 2, 2021
Posted by: James
from Lake Mary, FL
[This review was collected as part of a promotion.] This stove has some great features but does lack in some design aspects and in quality.
The three-size burner is nice, but the knob is difficult to read. The numbers are small and there is no immediate indication of which setting you are using.
In the past, we have always put a drip pan under the oven burner element. However, the element is flush with the bottom of the oven, leaving no place to collect spills.
By the way, we are both retired and eat out often. Ergo, the stove is not used that much. In spite of low usage, the paint on the front trim is peeling away. Our last stove was a Kenmore smooth top surface and held up for 20 years. We have had this stove for just under a year, and I do not believe this stove will make it beyond 10.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, July 25, 2022
Hello James,
Thank you for reaching out. We appreciate you informing us that your Samsung range has excellent features; however, the knobs are difficult to read, and there's no indication of which setting you're using. It also does not have a place to collect spills, and the paint on the front is peeling. We apologize for the inconvenience this may have caused you, especially since you just had it for less than a year. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the user manual. See page 28 to learn more about operating the appliance and pages 43-52 for maintaining it.
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
I've also included a link to our Warranty page for information about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144729710
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung range has excellent features; however, the knobs are difficult to read, and there's no indication of which setting you're using. It also does not have a place to collect spills, and the paint on the front is peeling. We apologize for the inconvenience this may have caused you, especially since you just had it for less than a year. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the user manual. See page 28 to learn more about operating the appliance and pages 43-52 for maintaining it.
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
I've also included a link to our Warranty page for information about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144729710
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Love that Air Fry
on November 4, 2021
Posted by: Rickster
from Greenwood Indiana
[This review was collected as part of a promotion.] My wife loves this stove and I love the meals she makes with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, January 26, 2022
That's great news! We're happy that you choose Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 6, 2021
Posted by: Sunshine
from Florida
[This review was collected as part of a promotion.] I am very pleased with my new Samsung range. Love the features, the steam oven cleaning and the fact it is wifi connected to my app
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent range and stove!
on November 6, 2021
Posted by: Georgi
from Holbrook, NY
[This review was collected as part of a promotion.] I purchased this 1 year ago and could not be happier! I had a problem with the oven door but the service department responded immediately! The
service department is also outstanding!
service department is also outstanding!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, January 27, 2022
Great Customer service and high quality products helps bring up our customer's satisfaction. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Cooking and pleasure
on November 10, 2021
Posted by: Mickey
from Ann Arbor
[This review was collected as part of a promotion.] Nothing better than cooking on this stove. Wonderful feeling. It fits perfectly in the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 8, 2022
We're happy you like the range! Your feedback is very important to us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on November 10, 2021
Posted by: Lyman
from Deltona Florida
[This review was collected as part of a promotion.] I bought this stove a little over a month ago, we love it and it is the best stove we have ever purchased, thank you Samsung - your products are great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, January 31, 2022
Thank you for sharing your favorite features with us. It helps us figure out what our customers like. ^Pat
Written by a customer while visiting Samsung US