Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(515 Reviews)
Rating breakdown 515 reviews
5 Stars
366
4 Stars
85
3 Stars
21
2 Stars
9
1 Star
34
89%of customers recommend this product.
(
379 out of
427)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
4
Many features - sleek style
on September 27, 2021
Posted by: Elnorigby
from Port Clinton, Ohio
[This review was collected as part of a promotion.] I am pleased with the stove but the manual is awful. It doesn’t explain one of the features
It only cautions you on what not to do. It feels like the manual was written by a lawyer
It only cautions you on what not to do. It feels like the manual was written by a lawyer
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Pat, Samsung Care, October 8, 2021
Thank you for sharing this feedback with us. If you have any questions about the manual. Feel free to reach out to us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great and performs well!
on September 27, 2021
Posted by: Moms Stove
from Millbury MA
[This review was collected as part of a promotion.] Not only does this look much nicer in my space, but I am really happy with how much better it performs than my old stove. Baking is more precise.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 7, 2021
What an amazing review! We're happy the range is performing up to standards. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
huge let down
on October 11, 2021
Posted by: trey
from charlotte nc
the controlls are not well designed at all. while reaching above the range in the cabinet to get cook books, if you barely press up against the controll's they turn on. this is extremely dangerous. it happens all the time.
next, it is so hard to clean the cook top. you can not wipe off small spices when spilled. they always get caught in the front rubber gasket.
last, the qr code on the front door does not work. the clock is horrible to program.
very let down by this unit, that is a few weeks old.
next, it is so hard to clean the cook top. you can not wipe off small spices when spilled. they always get caught in the front rubber gasket.
last, the qr code on the front door does not work. the clock is horrible to program.
very let down by this unit, that is a few weeks old.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 12, 2021
You bring up really important points about the range and we appreciate you taking the time to share these concerns with us. These are all features we need to look into. You can also try taking a look at these troubleshooting tips in the link below regarding turning on your range accidentally. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Written by a customer while visiting Samsung US
Customer Rating
4
Solid performance
on November 1, 2021
Posted by: demody
from Ohio
[This review was collected as part of a promotion.] This electric range performs better than expected. Range has three cooking options: traditional, with fan, and air fry (speciality). All three perform as expected. Cooktop burners are practically instantaneous heat and evenly distributed. Electronic controls are touch activated and will require some learning. The Wi-Fi connection is a 3.5 star. Installation was a breeze. You’ll need a electronic chord (I used the one off existing range).
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, Samsung.com, November 29, 2021
Thank you for sharing your experience with the range. Happy to hear the installation wasn't a problem. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Easy to turn on knobs
on November 1, 2021
Posted by: Suzy
from Port Orange Florida
[This review was collected as part of a promotion.] I am obviously not a quick study as I have accidentally turned the burners on by accident three times. The first two times I caught the mistake quickly. The last time resulted in a kitchen fire. They are extremely touchy and I would not recommend. Especially if you have kids, dogs or slow learning adults (lol).
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, May 13, 2022
Hi Suzy,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range knob turning on so easily. We truly understand that this causes inconvenience especially if we have small kids and pets in our household. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144500250
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range knob turning on so easily. We truly understand that this causes inconvenience especially if we have small kids and pets in our household. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144500250
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great, besides 2 issues...
on November 1, 2021
Posted by: Concept211
from Orlando, FL
[This review was collected as part of a promotion.] All features and general functions work really great and am very happy with it. Just a couple of quirks that bug me which might be useful for someone looking to purchase.
1) The knobs on the front are very easy to bump into accidentally and it ends up turning on one of there range top burners without realizing. This has happened to myself, wife and visitors on more than one occasion. This is very dangerous for obvious reasons especially with little ones around. I'm always very cautious to double check all of the knobs even when just passing through the kitchen to make sure none of them are on.
2) I really don't like the rear vent at the back left of the unit. If I'm cooking, there have been times where a piece of food has accidentally fallen out and right into the vent with no way of getting it out unless I were to pull the entire unit out and disassemble the rear.
Other than that, the features are very nice and cooks very well. The airfry feature is nice, although food on the outer edges tend to burn if you're not constantly mixing up the food.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
the blue tooth showing on my phone and tv
on November 1, 2021
Posted by: joe m
from nashville
[This review was collected as part of a promotion.] rally awesome feature. can set controls hit start and go watch tv. when preheat is done it flashes on tv screen oven at temp and beeps on my phone. put in food hit timer, automatically shuts off and sends message your food is done to phone and tv. love it. Only thing is air-fryer/convection fan does not work repairman coming today.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 7, 2021
That is a pretty cool feature! Thank you for sharing this with us! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 1, 2021
Posted by: Momo
from Toledo
[This review was collected as part of a promotion.] After lots of research this is the range I wanted
Only wish it had a better manual to explain how to enjoy all of the features
Only wish it had a better manual to explain how to enjoy all of the features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 29, 2021
It sounds like you have put a lot of effort to make sure you get the perfect range for yourself. If you would like to check out some of the unit's features. Try checking out the link below and scroll to the section that says features on the left. ^Pat
https://www.samsung.com/us/support/home-appliances/ranges/electric/slide-in/
https://www.samsung.com/us/support/home-appliances/ranges/electric/slide-in/
Written by a customer while visiting Samsung US