Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.1
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
25
3 Stars
13
2 Stars
9
1 Star
26
78%of customers recommend this product.
(
146 out of
188)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
2
Poor warranty
on June 18, 2021
Posted by: MikeUtah1
from Utah
The power button fell off after about 8 months. Fortunately it is still under warranty and Braun will repair it. The downside is instead of Braun shipping you a working unit, I have to send my unit to CA to be repaired and sent back. Not sure what I am supposed to do without a shaver for 2 weeks.
No, I would not recommend this to a friend.
Quality
2
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
3
Directions are pathetic
on January 10, 2023
Posted by: WW13
There is nothing complicated about an electric shaver but the directions leave much to be desired. There is a switch above the power button. I can push it up or down and can tell no difference in the shaver one way or another. What does it do? The pictures that come with it mean nothing. The edger pops up but how do you get it to work? It just pops up with no movement. What turns it on? Why make something simple to be difficult?
More info on the powercase would be be helpful. Does it have to be plugged in or does it have a battery in it that holds a long charge? Simple details would be helpful to understand the product better.
More info on the powercase would be be helpful. Does it have to be plugged in or does it have a battery in it that holds a long charge? Simple details would be helpful to understand the product better.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from us.braun.comBy Aizaz Khalid, The Braun Team, January 11, 2023
We want you to use all of the features our Series 9 9370cc has to offer, so we're sorry that you weren't a fan of the user manual. The switch above the on/off switch is called the multi-head lock switch. On page 10 of your manual, it goes more into depth as to what it can do, which is locking the head to shave those hard-to-reach areas. The PowerCase can be used in two ways. Firstly, the shaver can be charged in the PowerCase with a smart plug attached. The shaver will be charged until 100% full. Alternatively, the shaver can be charged in the PowerCase without the attached smart plug. Feedback is important to us, and we'd like to hear from you about this. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Falls short
on February 28, 2022
Posted by: Keoni
from Gilbert, Arizona
I’ve used this razor for a little over and have officially given it more than a fair shot. I had high hopes for the S9, but have found that it doesn’t get as close, regardless of the angle or amount of tugging. I previously used a Series 7 for 11 years and almost got another one due to how well it performed. But instead, I made the choice to get the newest and most improved version. Aside from the poor closeness the S9 has shown, I’ve had to replace the cartridge after 7months of use (estimated lifespan is 18months) and the on/off button broke after 6months of use. This isn’t really the quality I’ve come to expect from Braun.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, March 8, 2022
We're sorry that a loyal Braun fan like you is having this experience, Keoni, since our shavers do go through many quality checks to ensure that you can enjoy the best possible results with them. We do value this feedback, and we'll be passing your comments along to the rest of our team. For a great shave, we recommend holding the shaver at a 90 degree angle, and stretching the skin while shaving against the direction of hair growth. To get the most out of each foil, we suggest using light pressure when shaving and making sure it's regularly cleaned. As well, we'd be happy to learn more and see how we can best help you with this. When you have a moment, please give us a call at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Terrible
on July 21, 2021
Posted by: Bri6767
I don't know if all these high reviews are just lies, or maybe it depends on your skin, but this razor is by far the worst I have ever used. It is indeed beautiful looking, but its quality of shaving is terrible. It barely shaves my neck, and it leaves be with razor pumps and irritation. I have tried everything to make it work-- dry v. wet; change in angle; etc-- but nothing worked. I am returning it. Very unfortunate.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, July 22, 2021
Our Series 9 9370cc was designed to positively make a difference during your shaving routine. Especially since our products go through many quality checks, and that you tried many things to make this shaver work, we'd like to hear from you. At your leisure, give us a call at 800-272-8611 Monday-Friday 9:00AM-6:00PM EST
Written by a customer while visiting us.braun.com
Customer Rating
5
The best shaver I had
on March 14, 2021
Posted by: Tony2020
from New York, NY
Companies have "ups" and "downs". It does not relate to Rolex watches, but surely relevant for vacuum cleaners, skies, boots and shavers. I used Panasonic best shavers for many years- Braun is a serious upgrade in feeling, quality, shave time and maintenance. The best.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
Best shave I ever had.
on March 19, 2021
Posted by: chucku
from Franklin Park, IL
I have always used electrics. Norelco then Braun series 5 and 7. Last time I went to the barber I wanted to indulge in a straight razor shave but could not due to the pandemic. Then I got my model 9370. I don't feel the need for a barber shave anymore. My face is as smooth as a baby's butt. It is so close I do not need to shave every day. The only con is the clean and charge station loads from the back instead of the front.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Extremely poor design and somewhat unusable
on November 4, 2022
Posted by: Jstacy
The entire design is off. The thumb rests on the shaving head lock/release slider and the setting is forever changed during a regular shave. Shaving quality is pitiful. For the cost, I really wanted to like it but I ultimately hate this razor. I keep it and my rotary razor both on the counter next to each other and when I need a clean, close shave I have to fail back to the Norelco rotary. Big loss on this investment
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, Braun Team, November 9, 2022
You deserve a premium shave, and we crafted this shaver to ensure you get the smoothest of results, so be assured this isn't normal. While it may take several weeks for your skin to adjust, it should have adjusted if you purchased it in December. If you aren't already, taut the skin, and shave against the grain while holding your shaver at a right angle. This may help. Regardless, we'd love to hear from you about this and help, so please give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Garbage
on September 3, 2022
Posted by: Anonymous
Junk, the on/off button popped out, and is broken.
This shaver doesn't shave as good as my old rotary unit.
Way over priced, doesn't last, and the shave sucks.
Save your money, buy anything else.
This shaver doesn't shave as good as my old rotary unit.
Way over priced, doesn't last, and the shave sucks.
Save your money, buy anything else.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, The Braun Team, September 7, 2022
We know how important it is for you to get a premium look, and have a premium shaving experience, so we're very sorry to hear that this happened to your Series 9 9370cc. This isn't normal, and not what we expect. In fact, we have a limited 2-year warranty that we'd love to share more about. When you're free, please give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com