Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.1
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
25
3 Stars
13
2 Stars
9
1 Star
26
78%of customers recommend this product.
(
146 out of
188)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
3
I bought the series 9, But the Series 7 was better
on April 25, 2021
Posted by: Metalman2021
from california
Not impressed. I've had the series 9 for about 4 months now..I paid a lot for my series 7 over 8 years ago and it has been great.. but the trimmer part broke finally, and once I changed the blade set. it was never the same.
So I decided I was due for an upgrade. So I purchased the series 9.. not impressed.. the trimmer doesn't trim well enough, and using it is difficult because the way it is designed, you hardly can see what you are doing. then there is the fancy blade head set.. maybe over engineered.But I find that initially it seems like it's working well. then later I find long irritating beard hairs that the shaver missed.. I guess if you literally shaved every day maybe twice a day. it wouldn't be an issue.. but i will generally go 2-3 days. Maybe the razor blade head set is over engineered or something. but if you have any beard hair or stubs any longer than 1/8 in, the razor rolls over it laying it down. not lifting and trimming it. In General..it takes a lot more effort to shave well with the series 9 than it did with my series 7. I like quality, which is why i bought a braun.. but i am now rethinking my product purchase
So I decided I was due for an upgrade. So I purchased the series 9.. not impressed.. the trimmer doesn't trim well enough, and using it is difficult because the way it is designed, you hardly can see what you are doing. then there is the fancy blade head set.. maybe over engineered.But I find that initially it seems like it's working well. then later I find long irritating beard hairs that the shaver missed.. I guess if you literally shaved every day maybe twice a day. it wouldn't be an issue.. but i will generally go 2-3 days. Maybe the razor blade head set is over engineered or something. but if you have any beard hair or stubs any longer than 1/8 in, the razor rolls over it laying it down. not lifting and trimming it. In General..it takes a lot more effort to shave well with the series 9 than it did with my series 7. I like quality, which is why i bought a braun.. but i am now rethinking my product purchase
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Maria Picard, The Braun Team, April 28, 2021
When upgrading from a Series 7 to a Series 9, we only get the highest quality shave for you from your shaver, and we're sorry that this hasn't been the case. We'd like a chance to learn more about your purchase for our Quality Team and help further, so when you get a chance, give us a call. We can be reached at (800) 272-8611 Monday-Friday 9a-6p EST. We look forward to hearing from you!
Written by a customer while visiting us.braun.com
Customer Rating
1
can't turn off travel lock. expensive paper weight
on October 28, 2022
Posted by: ericny
My S9 shaver is in permanent travel lock mode and is unusable. Attempts to unlock it only work for a few seconds. Fully draining the battery and recharging allows for one shave, after which the travel lock mode self-reactivates permanently again. Since, it's more than two years old, it's not under warranty. I've read online that other people have reported the same issue. I'm disappointed by the shaver's software issues and the experience since this is a premium model (9385cc - production code 9198). I certainly don't recommend this model or brand.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, The Braun Team, November 1, 2022
We're truly sorry that you're having trouble turning off your travel lock, Eric. We're sure that you've already pressed the on/off button for 3 seconds already, so this is very strange especially if you've heard the beep sound. We'd like to hear from you about this and help, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
Just got it but absolutely love it!
on June 12, 2023
Posted by: JeffS4255
So I've only used it twice both times in the shower. One was just on wet skin and it did a good job. The second time I used shaving gel and it's the closest most comfortable shave I' ever gotten period!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Great razor, horrible self cleaning
on August 8, 2021
Posted by: Dont buy
from Hawaii
I purchased this razor on July 9th, 2021, today is August 8th, 2021. The red light came on telling me the cleaning solution tray needs to be changed out. Why does Braun claim the cleaning tray last 2 months, when I’m being told by the actual device that it only last 1 month ?
It’s nearly impossible to legally purchase the cleaning cartridges in the United States (Hawaii) where I live. Buying from the internet isn’t possible due to shipping restrictions.
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from us.braun.comBy Maria Picard, The Braun Team, August 9, 2021
On average, our Cleaning Cartridges do last around 2 months on average, so we're sorry that yours lasted for a month. It may be possible that the drain in your station is clogged and or humidity is causing the solution to evaporate. We'd like to get in touch and figure out exactly what's going on and provide you with some information on where you can purchase those cartridges. We can be reached at 800-272-8611 Monday-Friday 9:00AM-6:00PM EST.
Written by a customer while visiting us.braun.com
Customer Rating
5
excellent Shaver
on October 2, 2021
Posted by: kennyGS
from Brooklyn, NY
I used a series 7 shaver for several years, that was great
this one is ten times better
this one is ten times better
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
9 from 8 7 5
on December 14, 2021
Posted by: Dallased
from Dallas, Texas
I stated with 5 then went to 7 (5 total) now 9 (3 total) Grip Shave Power indicator all better. I do not know why but on old 5 manual stated shave in small CW CCW strokes and even now with the advance 9 foil (cassette) the 9 gives me a baby face smooth shave with 0 irritaion or pull. Everything is just better with my 3 series 9s
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
over hyped
on June 18, 2023
Posted by: Expensive lesson learned
Looked forward to buying a Braun series 9 razor. Must be the Cadillac of electric razors. Boy was I wrong. From day one this razor did not shave as well as my old
Norelco. Doesn't give a close shave and beard clippings fall out on your shirt as you shave.
Norelco. Doesn't give a close shave and beard clippings fall out on your shirt as you shave.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Erin Gullison, Customer Care, June 27, 2023
We're very sorry that you're not getting the quality shaving experience that we expect. While it may take several weeks for your skin to adjust to a new shaver, which can impact the quality of your shave, please keep in mind that the thickness of your beard as well as the frequency of cleaning the shaver head are a couple factors that could contribute to this happening. We recommend cleaning the foil/cutter after each shave. Doing this may help remove more hairs, especially when shaving against the grain, and help prevent hairs from falling out. For us to assist you further, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
Great Features
on August 19, 2021
Posted by: Bob30
from New York New York
I bought this a couple of months ago. I have never had a better shave, so close and never a nick on my skin.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com