Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.2
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
367
4 Stars
54
3 Stars
42
2 Stars
31
1 Star
57
78%of customers recommend this product.
(
389 out of
497)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
5
on November 30, 2025
Posted by: Francisco
I bought one of this series 9 pro (9487cc), four year ago! However Recently I had problems, with the switch button! It broke Down itself!
Written by a customer while visiting us.braun.com
Customer Rating
2
Do NOT buy - Braun is slipping
on November 9, 2022
Posted by: dscraig85
I've had Braun shavers for the last 30 years or so. Replaced my old Braun a few months ago with latest Series 9. My first impression was that is was no real improvement. But that's not the worst part... the base charging/cleaning unit started malfunction a couple months after I purchased and getting it fixed or replaced has proven to be virtually impossible. I expected more from Braun.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, The Braun Team, November 10, 2022
At Braun, we still believe in a quality shave, because simply, that's what you deserve as a loyal fan. We're sorry that you have not seen an improvement, but we think it's important to share that it may take several weeks for your skin to adjust to a new shaver, especially if you've used the same shaver for over 30 years. We'd love to learn more about your experience, and see what's going on with your cleaning station so that we can help you our further. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
4
Almost there
on January 16, 2023
Posted by: drRochet
So this is my first Braun razor. I upgraded from a rotary Norelco that I had for about 15 years. I love how this razor performs on the face (upper lip, chin, cheeks). The neck shave does produce some irritation, even with an aloe based shave gel. It takes multiple angles and passes to get the neck hair fully shaved.
I would recommend this to a friend!
Quality
5
Value
3
Response from us.braun.comBy Aizaz Khalid, The Braun Team, January 17, 2023
We understand that every gentleman deserves a quality shave. We crafted our Series 9 Pro 9465cc to deliver that complete exceptional shave, so we're sorry to hear about the irritation. While we do have safety checks in place, irritation is typically a result of going over the same area over and over again. Also, since this shaver has a cleaning station, we do not recommend using a shave gel, as it could block the drain. The cleaning solution will help lubricate the blade. Regardless, we want you to get all the way there with this shaver, so we'd like to hear from you about this. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
I bought the series 9, But the Series 7 was better
on April 25, 2021
Posted by: Metalman2021
from california
Not impressed. I've had the series 9 for about 4 months now..I paid a lot for my series 7 over 8 years ago and it has been great.. but the trimmer part broke finally, and once I changed the blade set. it was never the same.
So I decided I was due for an upgrade. So I purchased the series 9.. not impressed.. the trimmer doesn't trim well enough, and using it is difficult because the way it is designed, you hardly can see what you are doing. then there is the fancy blade head set.. maybe over engineered.But I find that initially it seems like it's working well. then later I find long irritating beard hairs that the shaver missed.. I guess if you literally shaved every day maybe twice a day. it wouldn't be an issue.. but i will generally go 2-3 days. Maybe the razor blade head set is over engineered or something. but if you have any beard hair or stubs any longer than 1/8 in, the razor rolls over it laying it down. not lifting and trimming it. In General..it takes a lot more effort to shave well with the series 9 than it did with my series 7. I like quality, which is why i bought a braun.. but i am now rethinking my product purchase
So I decided I was due for an upgrade. So I purchased the series 9.. not impressed.. the trimmer doesn't trim well enough, and using it is difficult because the way it is designed, you hardly can see what you are doing. then there is the fancy blade head set.. maybe over engineered.But I find that initially it seems like it's working well. then later I find long irritating beard hairs that the shaver missed.. I guess if you literally shaved every day maybe twice a day. it wouldn't be an issue.. but i will generally go 2-3 days. Maybe the razor blade head set is over engineered or something. but if you have any beard hair or stubs any longer than 1/8 in, the razor rolls over it laying it down. not lifting and trimming it. In General..it takes a lot more effort to shave well with the series 9 than it did with my series 7. I like quality, which is why i bought a braun.. but i am now rethinking my product purchase
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Maria Picard, The Braun Team, April 28, 2021
When upgrading from a Series 7 to a Series 9, we only get the highest quality shave for you from your shaver, and we're sorry that this hasn't been the case. We'd like a chance to learn more about your purchase for our Quality Team and help further, so when you get a chance, give us a call. We can be reached at (800) 272-8611 Monday-Friday 9a-6p EST. We look forward to hearing from you!
Written by a customer while visiting us.braun.com
Customer Rating
1
can't turn off travel lock. expensive paper weight
on October 28, 2022
Posted by: ericny
My S9 shaver is in permanent travel lock mode and is unusable. Attempts to unlock it only work for a few seconds. Fully draining the battery and recharging allows for one shave, after which the travel lock mode self-reactivates permanently again. Since, it's more than two years old, it's not under warranty. I've read online that other people have reported the same issue. I'm disappointed by the shaver's software issues and the experience since this is a premium model (9385cc - production code 9198). I certainly don't recommend this model or brand.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, The Braun Team, November 1, 2022
We're truly sorry that you're having trouble turning off your travel lock, Eric. We're sure that you've already pressed the on/off button for 3 seconds already, so this is very strange especially if you've heard the beep sound. We'd like to hear from you about this and help, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Good, but definitely not great.
on July 12, 2023
Posted by: jim07
Good shave on face but hair on neck is not removed easily. Must go over areas where hair is difficult to remove numerous times.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from us.braun.comBy Erin Gullison, Customer Care, July 15, 2023
Designed for the face and neck area, this isn't the shave we expect you to have, Jim. We're sorry that you had to go over the same spots over and over again on your neck. If you aren't doing so already, make sure you're shaving at a right angle going against the grain. Also, ensure the foil and cutter are lubricated using your devices Clean and Charge Station. These tips may help, but we'd love to hear from you about this. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Disappointed
on December 7, 2024
Posted by: Unhappy2
Verified Purchase:No
Purchased this razor in January of 2024. It broke in less than 1 year of use. I have been using Braun for many years. I am not hard on razors and take meticulous care or my razors. My last Braun lasted me several years. I decided to upgrade since I like the Braun brand. This razor was expensive but I thought it would be worth the extra money since I had good experiences with Braun razors. It was not worth it.
While shaving, it became unbearably loud. I popped the head off and a piece went flying across the bathroom. I found a tiny metal pin. After inspection, a small plastic piece that held the pin had broken off. It was a piece from the razor so replacing the head will not solve the problem. JUNK! I will never buy another Braun.
So, I am looking for a new razor and it will not be a Braun.
Do not buy this razor. It is not worth the expensive price.
While shaving, it became unbearably loud. I popped the head off and a piece went flying across the bathroom. I found a tiny metal pin. After inspection, a small plastic piece that held the pin had broken off. It was a piece from the razor so replacing the head will not solve the problem. JUNK! I will never buy another Braun.
So, I am looking for a new razor and it will not be a Braun.
Do not buy this razor. It is not worth the expensive price.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 9, 2024
Firstly, thank you so much for your years of loyalty and support. We're very sorry to hear about this. As you can imagine, this isn't the quality we expect from our shavers as quality is and will always be at the forefront of everything we do. This is why this electric shaver comes with a limited 2-year warranty from any manufacturing defects. We'd like to connect about this, tell you more about how to send your device to our service center, and help. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Old S7 is better
on December 8, 2022
Posted by: Hozay78
Like other reviews stated, this model is a dud. My old S7 shaves closer. Granted this feels smoother on the face but they got too fancy with the new larger head and sacrificed closeness for comfort. Going to return it.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, Gillette Team, December 12, 2022
We're sorry to hear that your Gillette shaver did not perform as well as expected. It's important to note that it can take up to 3 weeks for your skin to adjust to a new shaver. We'd like to make sure you get the smooth results you expect, so when you have a minute, please reach out to us at (800) 445-5388, and we'd be happy to talk with you.
Written by a customer while visiting us.braun.com