Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.2
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
367
4 Stars
54
3 Stars
42
2 Stars
31
1 Star
57
78%of customers recommend this product.
(
389 out of
497)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
3
5th purchase
on December 22, 2023
Posted by: Brad Pietzsch
This is the 5th version of this razor I have purchased. Every New Razo’s the same. I get a closer shave because it’s new. Do something to enhance your industry leading technology and I will purchase again. If you do not…this will be ot.
No, I would not recommend this to a friend.
Quality
2
Value
4
Response from us.braun.comBy Customer Care, December 28, 2023
Thank you for taking the time to share your thoughts, Brad. Your loyalty means a lot to us, and your feedback is so appreciated.
To put your mind at ease, compared with the Braun Series 9 shaver, the Braun Series 9 Pro has a new significantly more efficient patented pro-lift trimmer, five improved specialized shaving elements with 35% wider opening and 30% thinner tips and a Precision switch.
If you find your shaver is no longer giving you that close quality shave, it may be time to change the foil and cutterblock.
If you have any other thoughts or concerns you'd like to share with us, we'd be happy to hear from you at (800) 272-8611.
To put your mind at ease, compared with the Braun Series 9 shaver, the Braun Series 9 Pro has a new significantly more efficient patented pro-lift trimmer, five improved specialized shaving elements with 35% wider opening and 30% thinner tips and a Precision switch.
If you find your shaver is no longer giving you that close quality shave, it may be time to change the foil and cutterblock.
If you have any other thoughts or concerns you'd like to share with us, we'd be happy to hear from you at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Poor quality
on January 22, 2024
Posted by: Wyss
I purchased a 9370cc a year ago and the power switch is falling off
No, I would not recommend this to a friend.
Quality
1
Value
2
Response from us.braun.comBy Customer Care, January 22, 2024
Wyss, quality has always been at the forefront of everything we do, so we're sorry to hear about this. With our quality checks, this is the last thing we expect, which is backed by our limited 2-year warranty. We'd like to help you with this. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Love that rechargeable case for trips, but
on February 6, 2024
Posted by: Flflyer
I have had this razor for six months and while I enjoy it and love the case for travel, it does not shave as close as the Panasonic one that I had before this one.. I have used the rubber piece to prepare my face for the razor, but the shave does not stay all day.
No, I would not recommend this to a friend.
Quality
4
Value
4
Response from us.braun.comBy Customer Care, February 8, 2024
We're sorry to hear that this has been your experience, as our Braun shavers go through many quality checks to ensure that you can enjoy the best possible shaving results with them. For a great shave, we recommend making sure you're using a gentle touch and letting the shaver do the work. As well, hold the shaver at a 90-degree angle, and stretch out the skin while shaving. We hope this helps. We'd also like to learn more and see how we can best assist you further, so please give us a call at (800) 272-8611 when you can.
Written by a customer while visiting us.braun.com
Customer Rating
3
Warning light
on July 24, 2024
Posted by: Red light
I just bought a series 9 and the red foil light came on within a week and I have no clue how to make it go away. I have tried all of the suggestions on the internet with no luck? The instructions that came with it are useless but what a shave it is amazing
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Customer Care, April 21, 2025
Thank you for your review. While we're delighted to hear you're loving the close shave, we understand your frustration as well with the light. If you've already changed the foil and it isn't going away, please give our customer care team a call at (800) 272-8611. We'd be happy to help you with this.
Written by a customer while visiting us.braun.com
Customer Rating
4
Almost perfect
on September 16, 2024
Posted by: Limited1
Enjoyed weeks of shaving as promised. But the power cord and wall plug did not fit in the traveling case.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
3
Braun series 9 pro 9477 cc
on January 24, 2025
Posted by: Csqrd
I purchased this and it’s been hard to enjoy. Because after 5-8 minutes it stops working and I have to wait 5 minutes for it to start working again this happens with the battery fully charged. And when it starts working it only works for a couple of minutes before stopping. Every morning I go through this process and this makes the machine the most expensive minute shaver. Regardless of how well it can cut the performance sucks. This is my 4th Braun shaver in 30 years.
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Customer Care, April 18, 2025
Firstly, thank you so much for your 30 years of loyalty and support. We're very sorry to hear that this is happening. With our quality checks, this isn't what we expect especially when the device is fully charged and cleaned in accordance to the user manual. We'd like to make a complete and detailed report to our Quality Team and help you with this and help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Quality Issue
on July 23, 2025
Posted by: Aggie
I have owned the razor or 2.5 years. It is great for shaving, holds a charge well, but has a similar quality issue to prior generations. The start/stop button has now broken, just much faster than my prior trimmer that was 10+ years old. This is with taking good care of the unit, only traveling with it in its case, etc. I’m hoping Braun works to improve this design on future generations, as it seems worse than ever.
I have not contacted Braun on this since it is technically now out of warranty by a half year, but is obviously a manufacturing issue for an incredibly nice razor otherwise.
I would recommend this to a friend!
Quality
4
Value
4
Response from us.braun.comBy Customer Care, July 24, 2025
Hello Aggie,
Thank you for taking the time to share your experience with the Series 9 Pro Electric Shaver. We're very sorry to hear about the issue you're experiencing with the start/stop button. This is not the quality we strive for, and your feedback is invaluable. We will certainly share your comments with our Quality Assurance Team for further review.
Although your device may be out of warranty, we would still like to assist you in addressing this issue. Please feel free to contact us at 1-800-BRAUN-11, and our team will do their best to help you.
Thank you for being a loyal Braun customer!
Thank you for taking the time to share your experience with the Series 9 Pro Electric Shaver. We're very sorry to hear about the issue you're experiencing with the start/stop button. This is not the quality we strive for, and your feedback is invaluable. We will certainly share your comments with our Quality Assurance Team for further review.
Although your device may be out of warranty, we would still like to assist you in addressing this issue. Please feel free to contact us at 1-800-BRAUN-11, and our team will do their best to help you.
Thank you for being a loyal Braun customer!
Written by a customer while visiting us.braun.com
Customer Rating
2
Mediocrity, alas, dressed in chrome
on September 22, 2025
Posted by: CharlesB
One would like, in the spirit of gentlemanly indulgence, to declare the Braun Series 9 Pro an exemplar of German engineering, humming with Teutonic efficiency. Alas, two years’ experience leaves me compelled to something less than encomium.
The shave itself—surely the raison d’être of such a contraption—is, at best, mediocre: adequate for the hurried commuter, perhaps, but never quite approximating the clean, bracing exactitude of a manual razor.
Worse still, the once-vaunted cleaning station, that cathedral of convenience, has declined into a wayward fountain. Cleaning fluid now squirts with abandon, as though mocking the very notion of order. I did what any conscientious consumer would do—cleared the drainage holes, inspected the innards, scoured the detritus. Yet the problem persists. And let us be candid: if one must perform ablutions upon a device meant to perform ablutions, then what exactly has one purchased?
It is not my first disappointment with Braun. My previous Series 7 endured a mere three years before expiring, which should have served as augury enough. The Series 9, regrettably, has fared no better in cultivating long-term confidence.
Thus: two stars. One for past promise, and another for the residual dignity of its chrome façade. But the rest must be left on the cutting-room floor.
Response from us.braun.comBy Customer Care, September 24, 2025
Charles, thank you for sharing your detailed feedback about the Braun Series 9 Pro Electric Shaver. We truly appreciate your insights and the time you took to express your experience. We're sorry to hear that the shaver has not lived up to your expectations and that you’ve encountered issues with both the shaving performance and the cleaning station.
We understand how frustrating it can be when a product doesn’t perform as intended, especially one that is designed for convenience and efficiency. Your feedback is incredibly valuable, and we take your concerns seriously. We would like to help resolve these issues and restore your confidence in our products.
Please reach out to us at (800) 445-5388 so we can discuss your experience further and find a suitable solution. Thank you again for bringing this to our attention, and we look forward to assisting you!
We understand how frustrating it can be when a product doesn’t perform as intended, especially one that is designed for convenience and efficiency. Your feedback is incredibly valuable, and we take your concerns seriously. We would like to help resolve these issues and restore your confidence in our products.
Please reach out to us at (800) 445-5388 so we can discuss your experience further and find a suitable solution. Thank you again for bringing this to our attention, and we look forward to assisting you!
Written by a customer while visiting us.braun.com