Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.2
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
367
4 Stars
54
3 Stars
42
2 Stars
31
1 Star
57
78%of customers recommend this product.
(
389 out of
497)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
5
goodbye norelco
on June 14, 2022
Posted by: stuart
I've been using norelco shavers exclusively for many years but decided to try a Series 9 Pro. What a pleasant surprise! In the month I've been using it I have consistently gotten closer shaves with the Braun. I have now retired my collection of tired Norelco shavers. While on the expensive side, it's well worth it.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Shaver Head Is Too Large for Accurate Shaving
on September 2, 2023
Posted by: Joez
I've been using Braun/Eltron shavers since the 1980's, but in the last several years Braun went to much larger shaving heads which makes it difficult to shave/shave around if you have a beard, goatee, mustache, etc. Plus, the trimmer cutter isn't as good as they used to be either. Hey Braun, here's an idea for you, introduce a classic version like the old 8595 or 7680...you'd sell a boat loa of them.
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from us.braun.comBy Customer Care, October 20, 2023
Joez, thank you so much for being a loyal user of Braun. We're sorry that you're not a fan of our newer shaver heads. With these newer shavers, we have added a new feature to many of them called a Precision Long Hair Trimmer that you have been using. You should be able to use it to get those tricky areas, so we expect it to be very effective, especially if you go against the grain. We'd love to share your experience with our team, and also pass along your suggestion as well. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
FAILURE
on November 1, 2025
Posted by: Zagreb
Buyer beware, the head on them broke on the corner and in a hurry grabbed it not seeing it and sliced my face up with just one pass requiring stitches so by a different brand or use a regular razor but stay away from Braun!!!!!!!!!!!!!
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 3, 2025
Zagreb, thank you for sharing your experience with us. We're truly sorry to hear about the injury you sustained while using the Braun Series 8 Electric Shaver. Your safety is our top priority, and this is certainly not the experience we want for our consumers. We understand how distressing this must have been for you.
We would appreciate the opportunity to learn more about your situation so we can address it appropriately. Please contact us at (800) 272-8611. Your feedback is invaluable in helping us improve our products and ensure safety for all users. Thank you for bringing this to our attention, and we hope to resolve this matter for you.
We would appreciate the opportunity to learn more about your situation so we can address it appropriately. Please contact us at (800) 272-8611. Your feedback is invaluable in helping us improve our products and ensure safety for all users. Thank you for bringing this to our attention, and we hope to resolve this matter for you.
Written by a customer while visiting us.braun.com
Customer Rating
1
Not worth the price
on December 14, 2025
Posted by: Evan1717
Honestly this product was extremely disappointing. I have been using it for two months and thought that things would get better over time, but they have not. It takes me over an hour to shave with this. It misses hairs like crazy. I need to go over the same area dozens of times to get all hairs. I have tried going in different directions, stretching the skin while shaving, doing it immediately after showering… nothing helps. The shaver also leaves hundreds of micro cuts on my face as well. The price absolutely does not justify this product. I wanted to love this product, but I can’t. I have reverted back to using my Phillips Norelco One Blade which shaves far better and quicker.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 15, 2025
Thank you so much for sharing your thoughts on our Series 9 Pro electric shaver. We're sorry that this product is not taking the hair as expected and that you experienced cuts on your skin. Your feedback is very important to us, and we would appreciate the opportunity to learn more about your experience. Please feel free to reach out to us at (800) 272-8611, and we will do our best to make it right for you.
Written by a customer while visiting us.braun.com
Customer Rating
1
Terrible Does Not Shave Close Waste of Money
on December 16, 2021
Posted by: Anonymous
from Budd Lake NJ
Does Not Give A Close Shave Does Not Do As Advertised Saying That It Shaves One Weeks Growth Of Beard Absolutely Terrible Very Disappointed You Did Phony Advertising
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, December 17, 2021
We're sorry you're feeling disappointed, since a lot of thought goes into the design of our products to ensure that you can enjoy great results. We do value feedback such as this, and we'll be passing your comments along. It may be helpful to know that it can take up to 3 weeks for your skin to adjust to a new shaver. As well, if you’ve had this shaver for a while, it's important to replace the foil and cutterblock at least every 18 months. To make sure that you get the best possible shave, try holding the shaver at a 90 degree angle, and stretch the skin while shaving against hair growth. We hope this helps, and please give us a call at (800) 272-8611 if you'd like further assistance.
Written by a customer while visiting us.braun.com
Customer Rating
1
Worst shaver I've ever used.
on May 17, 2022
Posted by: chief
from Dartmouth, Ma.
This shaver is a disappointment especially for the price. I can shave in less than half the time with a regular hand shaver and it is clean with no beard remaining. I tried it with different methods and feels like I haven't shaved. Tried wet, dry, pulling skin, different directions and it takes a long time and with poor results.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Muhammad Khalid, The Braun Team, May 18, 2022
When you reach for your Braun Series 9 9370cc, we expect you to feel confident knowing you'll get a premium shaving experience. We're so sorry to hear that its taking longer than you were anticipating to get smooth results, but be assured this is very unusual especially since you stretched the skin tight and shaved against the grain of the hair. If you have not done so already, we do also recommend trimming the very long facial hairs before shaving, since the cutting elements would be able to capture more hair this way. Your feedback is important, and we'd love to hear from you about this. When you have a moment, please give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Totally Disappointed
on August 15, 2022
Posted by: Jm22
I bought a series 9 Braun shaver and couldn’t be more disappointed in it. Have always had rotary shavers but decided to try the Braun. One of the worst shavers I’ve owned. Sitting in a drawer collecting dust as I went back to my rotary.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, The Braun Team, August 15, 2022
Every gentleman deserves a high-quality shave, so we're sorry to hear about your disappointment. This shaver was designed to exceed your expectations, so this isn't the experience we'd expect you to have, and we'd love to learn to more about why that is. When you're free, please give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
Switch back to electric
on September 5, 2023
Posted by: mmfish
3rd time I switched back to an electric razor. This razor is so much better than the other razors tried. I'm not going back to manual shaving
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com