Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.1
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
25
3 Stars
13
2 Stars
9
1 Star
26
78%of customers recommend this product.
(
146 out of
188)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
1
Noticeably lower quality (don't buy)
on December 11, 2023
Posted by: Sean S
I bought the Braun Series 9 sport shaver a week ago and I can tell you, without question, I will be returning it. I've been consistently using Braun shavers, since at least 2008, because I felt the premium prices were worth the premium quality of the product and superior shave. However, the Series 9 (and any similar design) have changed my mind.
The difference in design between my Series 5 and the Series 9 (shown in the pictures) is a laundry list of cutting corners. The internal difference in the blades didn't affect the quality of the shave, based on my own experimentation. However, the series 9 clearly has more possible points of failure. The plastic attachment pieces on the housing, the plethora of moving parts in the assembly itself, and no reasonable ability to clean it without immersing it in water, all make for a less resilient product. Further, the cost for a replacement assembly on series 9, as compared to the blade and cover for the series 5, is vastly higher. I'm sure this is good for Braun, but definitely not for the customer.
Further, the trimmer on the back is noticeably less capable (shown in the photos below). Both the size and the cutting capability for the series 9 have been diminished. The series 9 cuts so poorly, it was pulling hairs on my face! The worst part is that the trimmer doesn't seem to be broken. It's just a shoddy product.
I may give your razors another try in the future, but you've convinced me to check out other razors for the moment. This razor is pretty, for sure, but pretty is not the reason I buy a razor. Please, focus on quality again.
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from us.braun.comBy Customer Care, December 13, 2023
Thank you for taking the time to share your experience, Sean. Please be assured that safety and quality remain at the heart of everything we do, and this is far from what we'd expect. We take pride in the quality of our products, which are thoroughly tested to meet both of our high standards.
When you have a moment, please give us a call at (800) 272-8611. We'd like to learn more and see how we can help.
When you have a moment, please give us a call at (800) 272-8611. We'd like to learn more and see how we can help.
Written by a customer while visiting us.braun.com
Customer Rating
1
Not for tough beards apparently
on December 16, 2023
Posted by: David from CA
I tried to give the Series 9 some time and get used to a new way of shaving but after three months or so I can't give it a satisfactory review. It just leaves too many whiskers and I have to go back over it with a straight blade. Very frustrating because I wanted to end the repeated purchase of expensive, disposable blades and be free to shave anywhere. This shaver cost a ton of money too.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 19, 2023
David, we understand and share your disappointment and frustration. We're very sorry to hear that you're not getting the premium shave that you deserve. If you're not doing so already, taut the skin, hold the shaver at a right angle, and shave against the grain being sure to apply even pressure. This should help cut even the toughest of beards, so we'd like to collect some details and assist you with this. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Quality
5
Value
4