Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.2
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
367
4 Stars
54
3 Stars
42
2 Stars
31
1 Star
57
78%of customers recommend this product.
(
389 out of
497)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
2
Poor shave, terrible users manual.
on December 21, 2025
Posted by: JH49
Wow! I am shocked by all the 5 star reviews. I did a lot of research before buying my shaver and bought it based largely on the reviews. That turns out to have been a mistake. I’ve now used by S9 Pro for about 6 months and I have yet to get what I call a “good” shave. No matter how much time I spend, I wind up with patches of hair on my neck I follow the instructions vigorously with no noticeable impact. The “users manual” is for all practical purposes, useless. The chat “help” is similar. All you get is a canned response that rarely has anything at all to do with my question or problem.
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from us.braun.comBy Customer Care, December 22, 2025
Thank you for your feedback regarding your experience with the Electric Shaver, Series 9 Pro. We’re truly sorry to hear that this shaver did not meet your expectations regarding its performance. This is not the experience we want for our customers.
Please know that we are here to assist you at 1-800-272-8611, and we would be more than happy to help you with this.
Please know that we are here to assist you at 1-800-272-8611, and we would be more than happy to help you with this.
Written by a customer while visiting us.braun.com
Customer Rating
1
Several steps backwards, will stick with my 790cc
on December 28, 2025
Posted by: robbo790
Was given as a present to replace my old 790cc-4. I returned it, it feels lightweight and cheap, the head is far too big, it doesn't fit under my nose. I wish I could purchase a new 790cc, it is compact and slim and is well made. The Series 9 is a step back and is unusable, unless you are Bluto with a huge stubbly face.
The design of the cleaner is poor, on my old one I would plug in and leave it alone, when I need to replace the cartridge I just tap button on the side and insert from the front. With the new one I have to pull it out and insert from the back, again a step backwards in usability.
I will keep my 790cc as long as possible, unless I can find a new one somewhere.
The design of the cleaner is poor, on my old one I would plug in and leave it alone, when I need to replace the cartridge I just tap button on the side and insert from the front. With the new one I have to pull it out and insert from the back, again a step backwards in usability.
I will keep my 790cc as long as possible, unless I can find a new one somewhere.
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from us.braun.comBy Customer Care, December 29, 2025
Thank you for sharing your experience with the Braun Series 8 Wet & Dry Electric Shaver, Charging Stand, 8517s. We’re genuinely sorry to hear that your experience did not meet your expectations, especially after replacing your old 790cc-4. We understand how frustrating it can be to deal with a product that does not work as you would like after so many years with a different one.
We appreciate your feedback regarding the design of the cleaner as well. Your insights are valuable to us, and we will take them into consideration for future improvements.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at 1-800-272-8611. We're here to help!
We appreciate your feedback regarding the design of the cleaner as well. Your insights are valuable to us, and we will take them into consideration for future improvements.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at 1-800-272-8611. We're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
2
Good but not great
on January 4, 2026
Posted by: Mr2Mellow
I have used braun shavers for a while now. Starting out with the series 3. I purchased the 5, 7 and now the 9. I honestly always felt like I got an upgrade with a better shave until I got the series 9. It gives an ok shave but not as close as my series 7 shaver. This may be the one upgrade that did not perform as well as the previous. I reached out to braun and did all of the troubleshooting guides they gave me and it still did not give the shave that was expected. I was expecting a lot more with the given price. Good shave but not as close as the series 7
Response from us.braun.comBy Customer Care, January 5, 2026
Thank you for your feedback regarding your experience with the Braun Series 8 Wet & Dry Electric Shaver, 8517s. We’re truly sorry to hear that this shaver did not perform as well as your Series 7. We greatly appreciate your loyalty as a consumer and want to ensure your satisfaction.
Please note that this shaver comes with a 2-year warranty, and we would be more than happy to honor it.
Feel free to give us a call at 1-800-272-8611. We’re here to help and look forward to assisting you further!
Please note that this shaver comes with a 2-year warranty, and we would be more than happy to honor it.
Feel free to give us a call at 1-800-272-8611. We’re here to help and look forward to assisting you further!
Written by a customer while visiting us.braun.com
Customer Rating
5
Glad I Switch from the Series 7 to the Series 9
on January 8, 2026
Posted by: Texas Wiskers
This is review is based upon my first month of use with the new Series 9 and switching from the Series 7 shaver. I am very happy with the quality of the shave. I get a smoother shave as well as quicker when compared to the Series 7 shaver. The shaver head is of good quality and a bit easer to clean with a brush. I have not use the charging case, but will have a trip in February to try it out.
One improvement I recommend is that the power button be made more difficult to push in or moved. I have on occasion turned off by simply moving my hand as I shave.
I look forward to seeing how long the shaver head will last with a consistent quality shave.
One improvement I recommend is that the power button be made more difficult to push in or moved. I have on occasion turned off by simply moving my hand as I shave.
I look forward to seeing how long the shaver head will last with a consistent quality shave.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
Best evet
on November 29, 2025
Posted by: Dr Brian
I have used series 7 since probably when it first came out and have never had any issues foil head lasted longer than expected I found that the numbers for buying new one very confusing but decided to switch to 9pro+ but was worried because previously purchased other brands that gave me many red bumps and ingrown hairs I have used this a few days and can say that this was even so much better than expected definitely worth the money
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
Best electric shaver on the market.
on December 19, 2025
Posted by: Taiboy
BEST electric shaver I've ever used. I've been a Braun customer for years and this updated shaver with the charging case and newly designed shaver head is the best of all Braun products.
Written by a customer while visiting us.braun.com
Customer Rating
1
Lots of tugging
on February 19, 2022
Posted by: CG123
from Beverly Hills, CA
This is my second Series 9 shaver and I have always loved Braun. Though for some reason this one tugs a ton and makes it painful to shave even with only one day of stubble. I don't know if the cassette has issues but this definitely feels like a downgrade unfortunately.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Maria Picard, The Braun Team, February 21, 2022
The safety and satisfaction of our consumers is of the utmost importance to us. They go through many safety checks to ensure you can get the premium shave that you deserve. We're so sorry to hear about this especially since you loved your first Series 9. As you likely know, it may take time for your skin to adjust to this new shaver. Also, it's important to clean and lubricate the device to ensure it glides over the skin with ease and remove all unwanted hairs. Because we take reports like this seriously, we'd like to learn more. Kindly give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Reviews from people who received an incentive???
on January 1, 2023
Posted by: trs1
There are more negative reviews here than I feel comfortable with. Then on page 3 they all started being 5 star but were also all from people who received an incentive to leave a review. How can you have any faith in a review where they received an incentive?
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy Aizaz Khalid, Braun Team, January 4, 2023
We want to assure you that we have many quality checks to ensure you always get the very best. In case you don't already know, we also have a fantastic money-back guarantee. We'd like to reassure you and answer any questions you may have, so when you have a little time, please reach out to us at (800) 272-8611.
Written by a customer while visiting us.braun.com