Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.2
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
367
4 Stars
54
3 Stars
42
2 Stars
31
1 Star
57
78%of customers recommend this product.
(
389 out of
497)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
5
Amazing shave
on August 13, 2022
Posted by: SoonerFan
from Topeka, KS
[This review was collected as part of a promotion.] I got the Braun Series 9 Pro, with SmartCare Center I have been impressed with how this shaver delivers a close shave each and every time. This unit has terrific battery life and will hold up for the toughest shaves. The best part is the automatic cleaner to keep the your razor operating at tip top shape.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
5
the only razor you need
on August 15, 2022
Posted by: jorts
[This review was collected as part of a promotion.] I implore any of you blade razor devotees to give this electric shaver a chance. I've been using disposable razors for as long as I've been shaving (over 25 years) and was never satisfied with anything less than a clean blade trim, so I was shocked to find out how smooth a cut I was able to get with this one. My wife couldn't tell the difference. The only slight downside is that after each shave I inevitably find a spot or two the razor can't get to, and so I had to touch up with a blade in the end. Still worth it though, given the convenience of not having to lather up.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
3
Braun quality seems to be going down hill.
on June 8, 2023
Posted by: nivek
I am on my fourth Braun shaver in about 30 years. The first and cheapest, was by far the best shave and longest lasting. ( I was a Norelco man) Each subsequent razor does not do well on my LIGHT beard. Even with a new cutter, it does not cut well. I think I have a series 6. I am tempted on the Series 9 but I am not sold.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from us.braun.comBy Erin Gullison, Customer Care, June 12, 2023
While we're honored that you've been using Braun for over 30 years, we're sorry that your recent shaver isn't the same quality as you have come to know and love it. We did find that lubricating the blades using a light machine oil or the clean and charge station will help make all your sessions go smoothly, especially if you hold the shaver at a right angle. We'd like to hear from you about this and help as best we can, along with sharing more information about our Series 9. We can be reached by dialing 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Stopped Working For No Reason
on August 23, 2023
Posted by: Cutter
I have a Series 9 , almost 2 years old & I loved it , right up until it stopped running
( for NO REASON ) !!! Who can I get in touch with about this ???
I wont post a review for now , or at least not until I see if Braun will do something about it !!!!
( for NO REASON ) !!! Who can I get in touch with about this ???
I wont post a review for now , or at least not until I see if Braun will do something about it !!!!
I would recommend this to a friend!
Quality
2
Value
2
Response from us.braun.comBy Erin Gullison, Customer Care, September 4, 2023
We're so sorry to hear about what's happened. We want you to get back to using the Series 9 9477cc that love and that you've used for nearly 2 years as soon as possible. Be assured we're here to help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
4
Almost returned it, glad I didn’t!
on April 2, 2024
Posted by: Bnewph
I really thought about returning this after the purchase. Upon its first use I really didn’t get a clean, close shave like advertised. I figured I’d give it a couple more tries before the return time expired and came around to liking it. I used to shave after showering, but learned that I get a better cut if I shave with the Braun prior. I also learned that I get a closer, clean, shave going side to side rather than just the traditional up and down motions. It took about four or five times before I came around and started liking it.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
2
not worth the money
on September 26, 2024
Posted by: Magicfriend
bought the 9 and used it 1 month and was great now i have to shave 3 times a day for it to shave close enough
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, December 20, 2024
Thanks for leaving your review. With the many quality tests our electric shavers go through, we'd expect you to enjoy an awesome shave once a day, so we're sorry this wasn't the case with your Braun Series 9 Pro. Just for awareness, the closeness you could achieve is very individual, related to different factors like skin type and condition of your facial hair, plus individual shaving habits, facial regions, etc. Most of the time, we measure closeness values between 0.06 – 0.1 mm in a clean-shaving procedure. If you'd like any further assistance, as well as information on our money back guarantee and 2-year warranty, you're welcome to call us at (800) 272-8611.
-The Braun Team
-The Braun Team
Written by a customer while visiting us.braun.com
Customer Rating
3
Very Disappointed!
on February 15, 2025
Posted by: Rick235
I have used Braun razors exclusively for over twenty years. This current Series 9 Pro is a couple of years old. Recently the power button broke and is not replaceable easily and economically. This is a very expensive razor for such poor quality. I am hesitant to replace it with another Braun!
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, February 17, 2025
Firstly, thanks so much for your 20 years of loyalty and support, Rick. We're very sorry to hear about what's going on with your shaver. With our quality checks, this certainly isn't what we expect, so we'd love to learn more and help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
3
Weak Point
on December 18, 2025
Posted by: Bill2
Best shaver for closeness.
Weak point: Shaver head will no longer stay in locked position.
Weak point: Shaver head will no longer stay in locked position.
I would recommend this to a friend!
Quality
3
Value
3
Response from us.braun.comBy Customer Care, December 19, 2025
Thank you for your feedback on the Braun Electric Shaver Series 9 Pro.
We're truly sorry to hear that the head won't stay locked in position. Please note that we offer a two-year warranty. F
eel free to contact us at 1-800-272-8611 so we can help you troubleshoot any issue or assist you in getting your shaver repaired.
We're truly sorry to hear that the head won't stay locked in position. Please note that we offer a two-year warranty. F
eel free to contact us at 1-800-272-8611 so we can help you troubleshoot any issue or assist you in getting your shaver repaired.
Written by a customer while visiting us.braun.com