Customer reviews from us.braun.com
Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Average customer rating
4.1
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
123
4 Stars
25
3 Stars
13
2 Stars
9
1 Star
26
78%of customers recommend this product.
(
146 out of
188)
Customer Reviews for Braun - Series 9 Rechargeable Wet/Dry Electric Shaver - Silver
Customer Rating
5
Shaves like butter!
on February 16, 2022
Posted by: Jimmy D
from Boston
I’ve used Braun shavers for decades but the 9 is much different. So smooth I actually look forward to shaving. It shaves so close with no pain or pulling at all even with a few days growth.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Worst shaver ever had/Used always had brauns 20 y
on September 8, 2022
Posted by: Jeffrey
Bought this braun series 9 shaver back at end of December, and started using it right away and could never get a even and smooth shave, had it sent in to fix the power button,
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, The Braun Team, September 8, 2022
We truly appreciate your 20 years of loyalty, and we apologize for your recent experience using our Series 9 9370cc. You deserve a premium shave, and we crafted this shaver to ensure you get the smoothest of results, so be assured this isn't normal. While it may take several weeks for your skin to adjust, it should have adjusted if you purchased it in December. If you aren't already, taut the skin, and shave against the grain while holding your shaver at a right angle. This may help. Regardless, we'd love to hear from you about this and help, so please give us a call at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Awful
on March 31, 2022
Posted by: Riveca005
from Atlanta Georgia
I have owned the shaver for over six months. Since I purchased it it is consistently pulls hair out of my face. Doesn’t matter length or if I shave with water or without. I owned a seven series in that was a better shaver than the new nine. Very disappointed in the money that I spent to get a worse shaver. Do not buy.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Maria Picard, The Braun Team, April 1, 2022
We know how valuable that smooth and comfortable shave is. We're sorry that you weren't able to get that with our Series 9 9370cc, but you can be assured this isn't normal. While you tried many methods to get that best shave, we think it's best to stretch your skin tight and shave your trimmed down hair by moving it against the growth. Your experience and loyalty means so much to us, and we''d love to hear from you about your experience. Kindly give us a call at 800-272-8611 so we can learn more.
Written by a customer while visiting us.braun.com
Customer Rating
2
Underwhelmed
on April 27, 2020
Posted by: CjVet
from somewhere, Iowa
I was excited to try an electric razor again but definitely underwhelmed. I opened the instructions and they are among the worst I have ever seen. they were so cryptic and nothing was written in a paragraph. They make sense if you already know what you need to do. I was also disappointed in the quality of the shave. It was nothing like in their advertising where one pass and it is done. I have to go over and over from different directions to get every hair. I have tried several different ways.
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from us.braun.comBy The Braun Team, April 28, 2020
We're so sorry to hear that you didn't get the great Braun shave you were expecting! Please give these shaving tips a try and then call us at (800) 272-8611 to let us know how they worked for you.
-Shave before washing your face
-Make sure face is dry before shaving
-Hold shaver at a 90 degree angle
-Stretch the skin and shave against hair growth
-Use a gentle touch and let the shaver do the work
-Clean shaver after every use
-Shave before washing your face
-Make sure face is dry before shaving
-Hold shaver at a 90 degree angle
-Stretch the skin and shave against hair growth
-Use a gentle touch and let the shaver do the work
-Clean shaver after every use
Written by a customer while visiting us.braun.com
Customer Rating
4
Good preshave
on August 25, 2021
Posted by: LarryG
from Fresno, Ca
I like a very smooth shave. This WILL NOT give you a smooth shave. I use it as a temporary shave if I am in a hurry. Nothing shaves better than a Fusion blade in a regular razor.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
3
Series 9, same as the preceding models.
on September 20, 2021
Posted by: dougEfresh
from Stamford, CT
I have purchased 3 Braun shavers in the past hoping that the promise of getting a close shave on the neck, stray hairs, would finally come true. If I use the Braun 9 series, WET or DRY, it still does a mediocre job on the neck. Have to use a conventional razor blade to finish the job.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from us.braun.comBy Maria Picard, The Braun Team, September 23, 2021
There's nothing more satisfying than a smooth shave. We understand this, and wanted to ensure everyone's experience using our Series 9 is just as smooth as your shave. This is why our Series 9 comes equipped with 5 cutting elements that grant over 40,000 cutting actions per minute whereas our other shavers have 3 cutting elements with 24,000 or fewer cutting actions per minute depending on the model. We're sorry there were stray hairs left over and that you had to use a razor blade to finish your shave. This isn't what we expect our loyal consumer to go through especially if you taut the skin and shave against the growth of the hair from a right angle. When you have a free moment, give us a call at 800-272-8611 so we can learn more about your experience.
Written by a customer while visiting us.braun.com
Customer Rating
1
Horrible Razor
on February 4, 2023
Posted by: Unhappy customer
Braun has replaced the razor still when shaving can't get close shave and leaves hair all over sink this is junk don't waste your money.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Aizaz Khalid, Braun Team, February 6, 2023
A smooth shave is the heart of what we do, so we're sorry to hear that hasn't been the case here. We'd like to help you get the shave you expect, as well as let our Quality Team know your experience, so when you have some time, please reach out to us at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Do not waste your time buying this
on November 22, 2019
Posted by: Cody I
from Bismarck, ND
[This review was collected as part of a promotion.] The Braun Series 9 9370cc electric shaver did not work on my face. I tried everything and it wouldn't cut hair. The trimmer did exactly what it was supposed to and slid up the razor for a nice clean trim. It has a self cleaning unit which is great. It has a container with cleaning solution that you can run after shaving. It looks awesome, beautifully designed but it literally doesn't cut hair.
No, I would not recommend this to a friend.
Written by a customer while visiting us.braun.com