Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Cooler with Removable Beechwood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(441 Reviews)
Rating breakdown 441 reviews
5 Stars
309
4 Stars
73
3 Stars
23
2 Stars
10
1 Star
26
94%of customers recommend this product.
(
170 out of
180)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Cooler with Removable Beechwood Shelves and Recessed Kickplate - Stainless Steel
Posted by: Tmstanley
from Naples,FL
Verified Purchase:Yes
No complaints. Works perfect and is very quiet. Very well packaged and performs as expected.
Response from NewairBy NewAir, Customer Service, August 13, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: Tmstanley
from Naples,FL
Verified Purchase:Yes
No complaints. Works perfect and is very quiet. Very well packaged and performs as expected.
Response from NewairBy NewAir, Customer Service, August 13, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
5
Wine cooler
on August 12, 2019
Posted by: Tmstanley
from Naples,FL
No complaints. Works perfect and is very quiet. Very well packaged and performs as expected.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
2
Poor customer service
on July 26, 2019
Posted by: Tom C
from Palm City. Florida
The unit arrived without screws for the handle. Should be a simple remedy (ship the missing screws). Afterall, I registered the unit on the day I received it from Home Depot. After multiple calls, chats and emails it may be easier just to package up the entire unit and send the wine cooler back (but to whom?? Newair or Home Depot?!
Response from NewairBy NewAir, Customer Service, July 31, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
2
Poor customer service
on July 26, 2019
Posted by: Tom C
from Palm City. Florida
The unit arrived without screws for the handle. Should be a simple remedy (ship the missing screws). Afterall, I registered the unit on the day I received it from Home Depot. After multiple calls, chats and emails it may be easier just to package up the entire unit and send the wine cooler back (but to whom?? Newair or Home Depot?!
Response from NewairBy NewAir, Customer Service, July 31, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
1
Does not hold the temps
on June 20, 2019
Posted by: Kyle
from Minneapolis, MN
From the first time we plugged it in, it wouldn’t hold the temp that we would set it to.
Response from NewairBy NewAir, Customer Service, June 25, 2019
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair
Customer Rating
1
Does not hold the temps
on June 20, 2019
Posted by: Kyle
from Minneapolis, MN
From the first time we plugged it in, it wouldn’t hold the temp that we would set it to.
Response from NewairBy NewAir, Customer Service, June 25, 2019
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair
Posted by: Kyle
from Minneapolis, MN
Verified Purchase:Yes
From the first time we plugged it in, it wouldn't hold the temp that we would set it to.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair