Best Buy - NewAir - 24 46-Bottle Dual Zone Built-in Wine Cooler with Removable Beechwood Shelves and Recessed Kickplate - Stainless Steel customer reviews - product reviews

Customer Rating

3

Okay for two years

on June 3, 2026

Posted by: Noel

from Birmingham Michigan

We brought this cooler 2 years again and loved it and the quietness. Now however it is making an annoying noise. Not sure how to fix this.

Response from NewairBy Newair, Customer Service, August 5, 2026

Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care

Written by a customer while visiting Newair

Customer Rating

1

Great while it last not worth it

on May 30, 2024

Posted by: m

from Dallas Texas

Unit is good but only while it last. No approved licenned repair compainied in Dallas Texa? Support line does not answer phone during designated hours of operation. If you dont mind a constant cycling of a compressor running go for it. It is an average cost unit look for something better

No, I would not recommend this to a friend.

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service

Written by a customer while visiting Newair

Customer Rating

1

Refrigerator is not cooling

on February 23, 2024

Posted by: Mike Stoeckle

from Canton, MI

I initially loved this wine fridge, just the right size for under a small counter top area. Unfortunately after about 1.5 years (Bought in the summer of 2022), the refrigerator no longer cools. The fans work, lights work, front panel works, but the compressor new comes on. Unfortunate.

No, I would not recommend this to a friend.

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care

Written by a customer while visiting Newair

Customer Rating

1

I will never buy this brand again

on August 23, 2023

Posted by: KO

from Austin Texas

We purchased this wine refrigerator a few years ago. It randomly stopped cooling. We called Newair and they told us the compressor died. They offered 30% off or a newer model. 1k for a wine refrigerator to last a couple years and but a new one?! Ridiculous. Don't waste your money and go with a reputable company!

No, I would not recommend this to a friend.

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care

Written by a customer while visiting Newair

Customer Rating

2

Great for 18 months and it died

on July 29, 2023

Posted by: Cat7

from New Jersey

Initially I was very happy with the Newair 46 bottle dual zone wine cooler. But compressor stopped working 18 months later, of course warranty is 12 months

No, I would not recommend this to a friend.

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care

Written by a customer while visiting Newair

Customer Rating

5

I need replacement shelves

on April 5, 2023

Posted by: kc

from Michigan

I love this frig, it looks great in my kitchen. I have red wine stains on 3 shelves that won't come off. Why on earth don't you sell replacement shelves?

I would recommend this to a friend!

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. We apologize for the experience, we do offer parts for our products. Please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 for assistance. Best Regards, Customer Care

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. We apologize for the experience, we do offer parts for our products. Please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247 for assistance. Best Regards, Customer Care

Written by a customer while visiting Newair

Customer Rating

5

Nice wine cooler until your dog breaks the door glass

on March 17, 2023

Posted by: Ken

from High Point, North Carolina

Purchased the wine cooler over a year ago and has been a great product. Recently the dog somehow broke the glass in the door so I contacted customer service at Newair and they were very helpful in replacing the door. Thought it was going to be a headache but Charles at customer service was very helpful in finding a replacement door for my wine cooler.

I would recommend this to a friend!

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product Newair 24" Built-in 46 Bottle Dual Zone Cooler. Thank you for choosing Newair!

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product Newair 24" Built-in 46 Bottle Dual Zone Cooler. Thank you for choosing Newair!

Written by a customer while visiting Newair

Customer Rating

5

Best built in wine fridge

on March 1, 2023

Posted by: sscress

from Corona, Ca

I bought this wine fridge a few years ago after researching what type to get. It has been great to hold all the wines i get from the multiple wine clubs my wife and I belong to. I will be purchasing another bigger New AIr wine fridge to accommodate our growing collection

I would recommend this to a friend!

Response from NewairBy newairpwr, newairpwr, October 7, 2025

Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!

Response from NewairBy newairpwr, newairpwr, September 10, 2025

Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!

Written by a customer while visiting Newair