Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
309
4 Stars
73
3 Stars
22
2 Stars
10
1 Star
26
94%of customers recommend this product.
(
170 out of
180)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Posted by: candlewoodbob
from Candlewood Lake Connecticut
Verified Purchase:Yes
We've had our dual zone unit for a year and it has been working flawlessly. We recently had a small hiccup with ice build-up, but a quick and precise response from their support team got us cleared up and working again in less than a day.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Excellent wine refrig
on August 19, 2021
Posted by: Red wine enthusiast
from Los Angeles
Verified Purchase:No
This was our first "real" wine refrigerator and given my husband enjoys white and I enjoy red, we needed a dual zone unit. plus we end up always buying more than we need so a nice sized cooler was helpful. Well, this one not only looked gorgeous but it was very trusty- keeping the white in the 40's and the red in the 50's. and the seal on the door was always tight too. plus I didn't really notice the compressor sound either. So it's definitely a good buy!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback and we are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
The unit looks great and operates quietly.
on January 26, 2022
Posted by: John
from Phoenix, Az
Verified Purchase:No
I had a question about the unit, so I called Newair at the number listed in the unit's owner manual and the person I spoke with (Liz) was extremely helpful and responsive. I am very satisfied with the customer service.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AWR-460DB. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: AYoung
from Maryland
Verified Purchase:Yes
Worked great until it didn't. The unit itself is nice, well built but the fact that just after a year of ownership I have the unit frosting up & then the temperature sensor also failed due to this frosting. Then getting into it with the online tech on paying for the part. Then to add insult to injury being held hostage for waiving the shipping fee for a good review. I think not. I'm not saying it's a bad unit, just be forewarned of what may happen & be prepared.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello,
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello,
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Best Regards
Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Love the unit, long-term reliability a concern
on August 14, 2020
Posted by: Loomis650
from Wake Forest, NC
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Very happy with this wine cooler, would highly recommend.
on March 2, 2018
Posted by: Winelover Al
from Miami, Fl
Big wine consumers. Mostly reds. Perfect temperature all the time.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Replaced my GE Monogram Cooler with This and ...
on January 22, 2019
Posted by: Momoffour
from Bethesda, MD
Gender:Female
I really like the dual zone and light up temperature reading that goes with it. It holds a lot of bottles and fits into my space nicely. The only down side I see is that the wood shelves feel like balsa wood, very dry, like it could snap if I shoved a bottle onto the shelf too hard. I am told that the shelves are replaceable but still, every time I pull out the drawer, I am waiting to hear it crack. I would give it five stars if they changed the shelves.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, January 23, 2019
Thank you for sharing your opinion about the unit. Your review helps us improve our units and service. If there is anything we can help please let us know.
Written by a customer while visiting Newair
Customer Rating
3
Sensor not working
on September 16, 2021
Posted by: Cindy
from Richfield, WI
Verified Purchase:No
The product looks great, but after two months the fridge is not cooling. It appears to be a bad sensor. They will provide the part but they want me to install it.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair