Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
309
4 Stars
73
3 Stars
22
2 Stars
10
1 Star
26
94%of customers recommend this product.
(
170 out of
180)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Customer Rating
3
Love the unit, long-term reliability a concern
on August 14, 2020
Posted by: Loomis650
from Wake Forest, NC
Verified Purchase:Yes
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy NewAir, Customer Service, August 17, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
OUTSTANDING Customer Support
on December 13, 2017
Posted by: Joe
from Fairlawn, Ohio
I am not in a position to evaluate the performance of the cooler at this time. I can say that I am extremely impressed with the 2 individuals I have worked with in getting my damaged unit replaced. Both Christine who I spoke with on 12/14 and Freda on 12/11were extremely helpful, and professional in resolving my issues. I had ordered and received my unit about 6 weeks ago and it remained boxed until Monday which exceeded the warranty period for reporting the damages. They understood my dilemma and immediately worked to resolve this to my satisfaction which was to have a a new one sent out today. I couldn't have asked for anything more.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Beautiful addition to our kitchen
on November 8, 2020
Posted by: CT sparks
from Sparks, NV
We just installed it last weekend and it’s looking beautiful we love the blue lights
Response from NewairBy NewAir, Customer Service, November 9, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Wine cooler
on August 12, 2019
Posted by: Tmstanley
from Naples,FL
No complaints. Works perfect and is very quiet. Very well packaged and performs as expected.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
1
Don't waste your money - compressor failed < 2 years in
on April 4, 2022
Posted by: Zach
from LA
Verified Purchase:No
Compressor failed in 2 years, Newair's customer support response was "you have to buy an entirely new fridge it is outside the 1 year warranty". Save yourself, buy a higher quality product!!!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Love the dual zone
on January 25, 2019
Posted by: Summer
from San Diego
Gender:Female
Loving this so far, the dual zone is great and love that there is a lock on it
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, January 28, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Customer Rating
4
quiet
on March 4, 2021
Posted by: blair
from Houston, TX
The unit is sleek looking, holds a number of bottles, and very quiet.
Response from NewairBy NewAir, Customer Service, March 4, 2021
Thank you for your wonderful review and for posting your comments in regards to this product AWR-460DB. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Greg R
from New Jersey
Verified Purchase:Yes
I own several of these units in a few houses in the stainless and the black. In my opinion, they are the most attractive units out there particularly with their interior lighting and wood racks. Further, the customer service has always been prompt, courteous and spot on with the remedy. I highly recommend this company and these units.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your AWR-460DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AWR-460DB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair