Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy NewAir, Customer Service, August 17, 2020
Hi There, Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy NewAir , Customer Service, August 17, 2020
Hi There, Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care
Had this been the first one of these I purchased this would be a five star review. The temperature holding is great, the unit is near silent, nicely made and nice looking, and just works perfectly. Unfortunately my last one failed after about 5 years. However I enjoyed it enough to replace it with the same thing.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There, Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There, Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution Best Regards, Customer Care
We've had our dual zone unit for a year and it has been working flawlessly. We recently had a small hiccup with ice build-up, but a quick and precise response from their support team got us cleared up and working again in less than a day.
Response from NewairBy NewAir, Customer Service, August 7, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!
We've had our dual zone unit for a year and it has been working flawlessly. We recently had a small hiccup with ice build-up, but a quick and precise response from their support team got us cleared up and working again in less than a day.
Response from NewairBy NewAir , Customer Service, August 7, 2020
Thank you for the 5-star review and for sharing your thoughts about the AWR-460DB.Thank you for choosing NewAir!