Customer reviews from Newair
NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Average customer rating
4.4
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
309
4 Stars
73
3 Stars
22
2 Stars
10
1 Star
26
94%of customers recommend this product.
(
170 out of
180)
Customer Reviews for NewAir - 24 46-Bottle Dual Zone Built-in Wine Fridge with Beech Wood Shelves and Recessed Kickplate - Stainless Steel
Customer Rating
4
Replaced my GE Monogram Cooler with This and ...
on January 22, 2019
Posted by: Momoffour
from Bethesda, MD
Gender:Female
I really like the dual zone and light up temperature reading that goes with it. It holds a lot of bottles and fits into my space nicely. The only down side I see is that the wood shelves feel like balsa wood, very dry, like it could snap if I shoved a bottle onto the shelf too hard. I am told that the shelves are replaceable but still, every time I pull out the drawer, I am waiting to hear it crack. I would give it five stars if they changed the shelves.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, January 23, 2019
Thank you for sharing your opinion about the unit. Your review helps us improve our units and service. If there is anything we can help please let us know.
Written by a customer while visiting Newair
Customer Rating
5
Best wine fridge ever!
on April 9, 2019
Posted by: Zeus
from Louisiana
Gender:Male
I purchased this wine fridge a while back after doing some extensive research. I found this unit had all the features that I wanted. I would highly recommend this to anyone looking for a wine fridge.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, April 10, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Customer Rating
1
Does not hold the temps
on June 20, 2019
Posted by: Kyle
from Minneapolis, MN
From the first time we plugged it in, it wouldn’t hold the temp that we would set it to.
Response from NewairBy NewAir, Customer Service, June 25, 2019
We apologize for the inconvenience you experience with the unit however we will be more than happy to provide you assistance regarding the issue. We will be reaching out to you via email so we can have the problem resolve quickly as possible.
Written by a customer while visiting Newair
Posted by: Anonymous
from San Dimas, CA
Verified Purchase:Yes
The Wine cooler itself is amazing! I’ve had it for about a week now and the temp is right on point. The only reason why I gave it 4 stars is when it arrived to my house the door had a dent on it.
Response from NewairBy NewAir, Customer Service, December 11, 2019
Thank you for taking the time to leave a review on your unit. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Durability is a fail
on December 19, 2019
Posted by: Wine enthusiast
from Marietta, GA
I purchased my NewAir built dual zone wine cooler a year and a half ago. Was very pleased with the functionality and performance until yesterday when the control panel went dark and it stopped cooling completely. I invested over $1,000 in this cooler as I expected it to last and be dependable. I am extremely disappointed that it has failed only after operating for 1 1/2 years.
Response from NewairBy NewAir, Customer Service, December 20, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair
Customer Rating
5
OUTSTANDING Customer Support
on December 14, 2017
Posted by: Joe
from Fairlawn, Ohio
I am not in a position to evaluate the performance of the cooler at this time. I can say that I am extremely impressed with the 2 individuals I have worked with in getting my damaged unit replaced. Both Christine who I spoke with on 12/14 and Freda on 12/11were extremely helpful, and professional in resolving my issues. I had ordered and received my unit about 6 weeks ago and it remained boxed until Monday which exceeded the warranty period for reporting the damages. They understood my dilemma and immediately worked to resolve this to my satisfaction which was to have a a new one sent out today. I couldn't have asked for anything more.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Tmstanley
from Naples,FL
Verified Purchase:Yes
No complaints. Works perfect and is very quiet. Very well packaged and performs as expected.
Response from NewairBy NewAir, Customer Service, August 13, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: Anonymous
from Cleveland Heights, OH
Verified Purchase:Yes
We recently moved into an older house that had a wet bar with an ancient, non-working ice maker. The space was perfectly filled by this wonderful wine cooler. Two zones for white & red wine. Couldn’t be happier.
Response from NewairBy NewAir, Customer Service, September 8, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair