Customer reviews from frigidaire.ca
Frigidaire - 17.4 Cu. Ft. Bottom-Freezer Refrigerator - Brushed Steel
Average customer rating
2.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
1
4 Stars
1
3 Stars
3
2 Stars
4
1 Star
7
8%of customers recommend this product.
(
1 out of
12)
Customer Reviews for Frigidaire - 17.4 Cu. Ft. Bottom-Freezer Refrigerator - Brushed Steel
Customer Rating
1
Too noisy
on January 11, 2021
Posted by: Farhan
The fridge I bought is Model FFBN1721TV is too noisy. Even my 15 years old fridge is mych quiter then this new one
Response from frigidaire.caBy Kiara, Online Outreach Specialist, January 12, 2021
Hey there Farhan! I’m sorry to hear you’re having this experience with your new refrigerator! I can understand your concerns and will do my best to help with a speedy resolution. Please view this video for some troubleshooting steps: https://youtu.be/Qbm-4N-T-YA. If this does not address your concern, please contact our customer service department reached at 800-265-8352, Monday through Friday 8:30am-8pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Noisy
on March 11, 2021
Posted by: Kim81
I bought this 6 months ago. It looks nice and sleek, fits perfect in my kitchen. Would be nice if the shelves were adjustable but ok. It’s very noisy, makes random concerning loud buzzing at least once a day for a while, some clanking and general functioning noise seems louder than average. Had trouble with the light turning off when the doors where open. Somewhat concerned it might have a problem less than a year after buying.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, March 15, 2021
Hey, Kim81! Thanks for sharing your experience. We're sorry to hear that your refrigerator hasn't performed as expected.
At your convenience, please take a moment to chat with us at frigidaire.com or contact us directly at 1-800-265-8352; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
At your convenience, please take a moment to chat with us at frigidaire.com or contact us directly at 1-800-265-8352; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Ice build up behind drawers in fridge
on February 8, 2022
Posted by: Edna
We bought this fridge in July ,2019 for our Motorhome.It was the only fridge that would fit in the space where our old one was. Anyway today ( Feb, 2022) found a lot of ice built up behind the 2 drawers on the back wall & in the vents. Any idea why this would happen?
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Freezer no longer working
on July 11, 2022
Posted by: Jo n Rolly
Purchase July 2018. Was very happy with all features until freezer stopped working July 2022. Expected at this price that refrigerator would last longer. Unfortunately we live in small town with nearest appliance repair service 300 km away.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, July 12, 2022
Hey there! We are sorry to learn about your recent experiences with the freezer. This is not the experience we want for any of our consumers. We’d like to learn more about this concern and see what options are available. Please be on the lookout for an email from us. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Horrible product
on July 28, 2022
Posted by: tazn
bought this fridge and a month later it was making noises that the repair person couldn't figure out - during pandemic they didnt want to come out unless it was an emergency and then the warranty period was over and so was my hopes of a working fridge - they wont do anything even though their website said not to bother them for NON ESSENTIAL / NOISE issues
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, July 29, 2022
Hi,
We're truly sorry to learn of your experience with the noise from your refrigerator. We have some awesome self help videos that can help you learn more about your appliance. Please check out this short clip https://www.youtube.com/watch?v=Qbm-4N-T-YA&list=PLnLZy4eZl2XRVwiixnD-f1rtKZSk-GmyN&index=5. Should you have additional questions, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
We're truly sorry to learn of your experience with the noise from your refrigerator. We have some awesome self help videos that can help you learn more about your appliance. Please check out this short clip https://www.youtube.com/watch?v=Qbm-4N-T-YA&list=PLnLZy4eZl2XRVwiixnD-f1rtKZSk-GmyN&index=5. Should you have additional questions, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Fridgeaire unit FFBN1721TV
on October 25, 2022
Posted by: Dano
Unit is broken after 2 years with no warranty...very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christy, Online Outreach Specialist, October 26, 2022
We are so sorry to hear that your refrigerator is not working properly! As we cannot allocate what issues will arise in the future, having an extended service agreement will help guard against any unusual problems that may occur outside of the 1-year manufacturer's warranty beyond usual wear and tear as well as alleviate any out-of-pocket expenses while protecting your investment. At your convenience, jump in a live chat with us. We'd be more than happy to see what options may be available to assist you. ~ Christy
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Don't Waste Your Money
on August 5, 2024
Posted by: Naoto Fujimoto
This unit failed 3 times in 5 short years. I left a review 2 years ago on the exact same product. We purchased this in 2019. The freezer failed working on the first Summer, which was covered by our manufacturing warrenty. Then the freezer failed again in 2 years in row, which was repaired again. This year in 2024, the BOTH freezer and fridge failed. I guess this fridge is bound to fail every year? What were the 2 prior repairs for? Bye Fridgidaire, we will never see you again.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, August 6, 2024
Thank you for providing us with your feedback and for bringing this to our attention.
It is so unfortunate that you have had this experience with your new 4-door refrigerator in such a short time, and we can understand your disappointment. It's important for us to hear if our products are meeting our consumers' expectations. We strive to produce quality products, and your feedback does not go unnoticed, in particular with the freezer compartment malfunctioning as well as the fridge section. Please know our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Customer care is a big deal, and it is important to me that you have access to the best available. For any help needed or assistance with the appliance, please feel free to call us by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
It is so unfortunate that you have had this experience with your new 4-door refrigerator in such a short time, and we can understand your disappointment. It's important for us to hear if our products are meeting our consumers' expectations. We strive to produce quality products, and your feedback does not go unnoticed, in particular with the freezer compartment malfunctioning as well as the fridge section. Please know our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Customer care is a big deal, and it is important to me that you have access to the best available. For any help needed or assistance with the appliance, please feel free to call us by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Not functional as a fridge
on July 5, 2025
Posted by: Rainyjays
Shelves are not adjustable and too low to hold a gallon jug or a brita. Freezer is too small to hold a frozen pizza due to the separation of the doors. Not functional as a fridge unless you plan to only chill a few beverage in small cans.
The home I purchased had the two missing door shelves that may have had the capacity to hold a gallon jug? Instead I’m left with too small for the gallon and then this weirdly small shelf that might fit a ketchup packet but is also too small for mustard or ranch dressing. It’s maybe a prop fridge? Everything is way too small to serve a practical purpose. I’ll likely have to buy a new fridge for this house.
The home I purchased had the two missing door shelves that may have had the capacity to hold a gallon jug? Instead I’m left with too small for the gallon and then this weirdly small shelf that might fit a ketchup packet but is also too small for mustard or ranch dressing. It’s maybe a prop fridge? Everything is way too small to serve a practical purpose. I’ll likely have to buy a new fridge for this house.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 8, 2025
Thanks for sharing your feedback. We're sorry to hear that the fridge design isn’t meeting your needs and understand how frustrating that can be, especially if shelves or storage space are not functional for your daily use.
For further assistance, we recommend reaching out to our team via live chat at Frigidaire.ca or by phone at 1 (800) 265-8352. They’ll be able to review your model details and explore possible solutions. - Reed
For further assistance, we recommend reaching out to our team via live chat at Frigidaire.ca or by phone at 1 (800) 265-8352. They’ll be able to review your model details and explore possible solutions. - Reed
Written by a customer while visiting frigidaire.ca