Customer reviews from frigidaire.ca
Frigidaire - 17.4 Cu. Ft. Bottom-Freezer Refrigerator - Brushed Steel
Average customer rating
2.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
1
4 Stars
1
3 Stars
3
2 Stars
4
1 Star
7
8%of customers recommend this product.
(
1 out of
12)
Customer Reviews for Frigidaire - 17.4 Cu. Ft. Bottom-Freezer Refrigerator - Brushed Steel
Customer Rating
3
Love the design and internal layout, but...
on June 26, 2018
Posted by: Buddy
from Pickering, ON, Canada
We just bought this fridge last weekend. It fits perfectly with our kitchen layout. However, we noticed how dangerously hot the outside walls were when the motor started running. It stayed that hot for about 4 hours until the inside temperature setting was reached. It has cooled down since, but it appears that every time the fan runs the wall heats up again. Is this normal or should we be concerned?
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Noisy
on May 11, 2019
Posted by: Steph0979
from Chilliwack
I’ve only had this fridge for 24 hours and it’s already making the loud grunting noises that I read on other people reviews. I thought I would get off lucky and maybe I would get a good fridge, but this will be going back. What is the problem with this Frigidaire? How can you possibly produce a fridge that is this noisy?
You also cannot put anything tall like a jug of milk in the fridge, it has to go in the doors. There’s not much flexibility for the shelf heights , couple Inches max. Only 2 crispers
PROS
very sleek looking
Roomy freezer
Nice lighting
Well priced
Roomy freezer
Nice lighting
Well priced
No, I would not recommend this to a friend.
Response from frigidaire.caBy Davis, Online Outreach Specialist, May 13, 2019
Hello, Steph0979.
Thank you for stopping by with your feedback.
Your comments are vital to us as we constantly strive to be the best home appliance company in North America.
I am sorry to learn your fridge is making loud sounds. Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
If you have not returned your unit and the sound becomes louder, please give us a call. Our Customer Care Department will be happy to assist you further. We can be reached by dialing 1-800-265-8352 and available Monday through Friday from 8:30 am-8 pm EST.
Regards-
Davis
Thank you for stopping by with your feedback.
Your comments are vital to us as we constantly strive to be the best home appliance company in North America.
I am sorry to learn your fridge is making loud sounds. Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
If you have not returned your unit and the sound becomes louder, please give us a call. Our Customer Care Department will be happy to assist you further. We can be reached by dialing 1-800-265-8352 and available Monday through Friday from 8:30 am-8 pm EST.
Regards-
Davis
Written by a customer while visiting frigidaire.ca
Customer Rating
1
great brand with a manufacture default
on March 3, 2021
Posted by: msra
I bought this refrigerator on April 18,2020 , it was great, but now it started yo make loud and weird noises, very disturbing, I hear it even in my bedroom and it is not a year yet since I bought it.
I hope that I will not have a problem returning or replacing it.
I hope that I will not have a problem returning or replacing it.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Kiara, Online Outreach Specialist, March 5, 2021
Hey there Msra! Thank you for reaching out to us. We are sorry to hear about the noise issue with your new refrigerator, but we would like to get this resolved as quickly as possible. Please reach out to us directly at 800-265-8352 Mon-Fri 8:30am – 8:00pm EST so we can reach a resolution. Best, Kiara
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Horrible groaning sputtering sound..
on December 24, 2018
Posted by: Fridge2018
Since day one, the unit makes a horrible groaning and boiling sound that can be heard in the other room when the compressor is active. One can accept minor noise, but this is over the top.
A manufacturers repairman who attended was shocked by how loud it was. It sounds like the manufacturer won’t replace the fridge, but instead wants to install some sound deadening material. You’d literally have to wrap the fridge in the material to deaden this sound.
A manufacturers repairman who attended was shocked by how loud it was. It sounds like the manufacturer won’t replace the fridge, but instead wants to install some sound deadening material. You’d literally have to wrap the fridge in the material to deaden this sound.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna, Online Outreach Specialist, December 27, 2018
Hi there. First, allow me to thank you for purchasing our appliances and becoming part of our extended Frigidaire family. We hear your voice and appreciate that you've taken your time to share your important concerns. Striving to be the best home appliance company in North America, we do value your opinion. We regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. If needed, our team can be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Sleek design
on April 15, 2020
Posted by: StephanieMarie
from Edmonton,AB
We purchased this fridge just over 6 months ago, after having it for a few months, it started making loud noises. We had a tech look at it but since it only makes the sounds tend only, there was nothing he could do.
It is a great design, and very unique. If it wasn’t for the loud noises, would give this fridge a 5 star.
It is a great design, and very unique. If it wasn’t for the loud noises, would give this fridge a 5 star.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna P. , Online Outreach Specialist, April 24, 2020
Hello StephanieMarie.
We are terribly sorry to learn that these sounds have caused this inconvenience for you and your home. Please check the Normal Operating Sights and Sounds section of the owner's manual for a brief explanation of the sounds you may be hearing.
If needed, please contact our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8:30am - 8pm (EST).
Kindly, Anna
We are terribly sorry to learn that these sounds have caused this inconvenience for you and your home. Please check the Normal Operating Sights and Sounds section of the owner's manual for a brief explanation of the sounds you may be hearing.
If needed, please contact our customer service team to discuss further by calling 1-800-265-8352 Mon-Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Very Noisy
on April 19, 2020
Posted by: Vanessa
from Collingwood
I bought this fridge a few months ago and have been noticing the loud noises. I have an open concept space with a common kitchen and living area, and I notice loud noises coming from the fridge when I'm trying to read or relax in my living area and this is very annoying. I do not recommend buying this fridge as it can really ruin your living space with the loud noises.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, April 24, 2020
Hello, Vanessa.
Thank you for taking the time to share your feedback. I apologize for your experience. I understand your concern regarding the noise you are experiencing. When the surrounding noise is low, you might hear the compressor running while it cools the interior. Some surfaces on floors, walls, and kitchen cabinets may possibly make sounds more noticeable. Feel free to reach out to us should you need assistance at 1-800-265-8352 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to share your feedback. I apologize for your experience. I understand your concern regarding the noise you are experiencing. When the surrounding noise is low, you might hear the compressor running while it cools the interior. Some surfaces on floors, walls, and kitchen cabinets may possibly make sounds more noticeable. Feel free to reach out to us should you need assistance at 1-800-265-8352 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Perfect design!
on April 20, 2020
Posted by: Deborah
from Edmonton
We love the design of this fridge - simple and elegant! It is the most practical fridge we've ever bought - finally a fridge that is easy to clean! Plenty of space, great arrangement of the shelves, and love that the freezer is 2 door and NOT a pull-out drawer like all the other fridges. We LOVE this fridge and just hope we never have mechanical/electrical problems with it. The BEST fridge out there in our opinion!
I would recommend this to a friend!
Response from frigidaire.caBy Briana, Online Outreach Specialist, May 19, 2020
Hello, Deborah! Thank you for your review. We are so happy to hear that this is the perfect design for you. Your feedback is important to us and has not gone unnoticed. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Looks great but too noisy - considering selling it
on May 18, 2020
Posted by: Exequiel
from Brossard, Qc
I've bought it around 5-6 months ago and I'm genuinely considering getting rid of it.
While it does look great, it's way to noisy. This fridge makes so much noise and is almost always making it that it's really annoying. The worst part is that it can be heard even from my living room. While that might seem trivial, imagine watching a movie/tv show/gaming and you reach and quiet moment, well that Fridge sure will remind you it's on and instantly take you of that moment in the scene.
While it does look great, it's way to noisy. This fridge makes so much noise and is almost always making it that it's really annoying. The worst part is that it can be heard even from my living room. While that might seem trivial, imagine watching a movie/tv show/gaming and you reach and quiet moment, well that Fridge sure will remind you it's on and instantly take you of that moment in the scene.
I've tried calling them only to get generic answers which lead absolutely nowhere and he didn't even seem to care. I actually felt like I was bothering him with my "issue".
I then tried their email support which required filling a lengthy questionnaire only to never receive a reply back. So much for their great support.
I then tried their email support which required filling a lengthy questionnaire only to never receive a reply back. So much for their great support.
At this rate, I'm pretty sure if things don't change I will simply sell it and buy another brand.
Response from frigidaire.caBy Briana, Online Outreach Specialist, May 19, 2020
Hello, Exequiel! Thank you for review. We are sorry to hear that you are not pleased with the sound your refrigerator makes. Your feedback is important to us and has not gone unnoticed. With your new appliance, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.ca