Customer reviews from lg.com
LG - Magic Remote for 2012 LG LCD and LED Smart TVs
Average customer rating
2.8
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
9
4 Stars
4
3 Stars
3
2 Stars
6
1 Star
11
37%of customers recommend this product.
(
11 out of
30)
Customer Reviews for LG - Magic Remote for 2012 LG LCD and LED Smart TVs
Customer Rating
1
Piece of junk
on May 13, 2019
Posted by: ppersch
from CT
[This review was collected as part of a promotion.] Lasted one year. Not abused. Cursor was all over the place.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, May 14, 2019
We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Great features!! Easy to use.
on December 8, 2017
Posted by: Leloni
[This review was collected as part of a promotion.] I bought this remote to replace the one my puppy had chewed, and was disappointed to find that it won’t operate the 3D section of my tv and did know this until I received it.
Pros: easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This remote is outta this world!
on January 7, 2018
Posted by: Bowserkpa
from Nampa, Idaho
[This review was collected as part of a promotion.] I had to order a replacement remote since my old one got damaged. It just took a second for it sinc up to my tv and it works like charm!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Not Practical
on January 28, 2018
Posted by: ijoerafa
from Camden SC
[This review was collected as part of a promotion.] Hard to hold it Not Practical at all very disappointed even I like LG products.
Pros: Style/Design, Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
3
Response from lg.comBy Amber, Customer Service, January 31, 2018
Hate to hear about your experience, but thank you so much for the feedback. We have sent it over to our R&D team for review. ^AC
Written by a customer while visiting lg.com
Posted by: mrbill25
from Kelso, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month or two ago and in no way could I be happier
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Lousy Controller
on March 18, 2020
Posted by: HFPun
from Malaysia
[This review was collected as part of a promotion.] Lasted one year. After that, the cursor seems to go crazy. Running around.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
An incredible remote served me well from 2012 ago.
on December 2, 2023
Posted by: Elias1979
[This review was collected as part of a promotion.] This 2012 LG remote had worked Very well on my 2012 3D tv....even though someone recently came into my home and stole it in the last week or so. Bummer Sigh...
Written by a customer while visiting lg.com
Customer Rating
1
on September 2, 2025
Posted by: Really Irate Consumer
from Seattle, WA
The product has been discontinued. The Smartphone app has been discontinued. This is an awful way to do business.
Pros: Features/Settings
Response from lg.comBy LG Digital Care Team, September 3, 2025
Hey there! We know the Magic Remote and smartphone app's importance to your experience. At LG, we constantly improve, refine, and update our products, so your feedback is greatly appreciated. Please know we're always here to assist you if you have questions or need assistance with anything. Just connect with us on social media @LGUSSupport. We'd be happy to lend a hand. ^Joslyn
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Features
5
Quality
5
Value
5