Customer reviews from jbl.com
JBL - TUNE 700BT Wireless Over-the-Ear Headphones - Blue
Average customer rating
3.7
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
31
4 Stars
12
3 Stars
9
2 Stars
5
1 Star
10
70%of customers recommend this product.
(
40 out of
57)
Customer Reviews for JBL - TUNE 700BT Wireless Over-the-Ear Headphones - Blue
Customer Rating
3
Sound cuts ?
on December 7, 2020
Posted by: JulienLO
from Lyon
Hey, just bought the headset, install was easy but the music is cut every few seconds when using my phone (trekker core M1). Works fine with old Samsung Tab A6... what can be done ?
Phone is up to date, codecs look compatible, other bluetooth audio devices work fine daily ? What else ?
Phone is up to date, codecs look compatible, other bluetooth audio devices work fine daily ? What else ?
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, March 11, 2021
We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Tune 700BT:
1. Please try removing the headphones to the Bluetooth settings of your phone and pair it again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please contact our local support in France for assistance: https://support.jbl.com/fr/fr/customer-service/#call
1. Please try removing the headphones to the Bluetooth settings of your phone and pair it again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please contact our local support in France for assistance: https://support.jbl.com/fr/fr/customer-service/#call
Written by a customer while visiting jbl.com
Customer Rating
1
Good Sound dont charge
on January 7, 2021
Posted by: Fred123
from Johannesburg ZA
Got these for a gift the sound is good but they dont charge regardless of cable used or charger only work with a auc cable
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 10, 2021
We appreciate the feedback you've provided to us. Our JBL Tune 700BT uses a regular micro USB cable. One end is a USB Type-A that goes to a USB power adapter, and the other end is a micro USB that goes to the headphones. You may use power adapters from devices like phones, tablets that have USB for charging. If you need more help, please contact our local distributor for South Africa, Connoisseur Electronics Pty Ltd. For assistance in checking your options: Contact number: 0860 100 551 Email: info@connoisseur.co.za
Written by a customer while visiting jbl.com
Customer Rating
2
A Very Average Headphones
on January 29, 2021
Posted by: Rocky494
from Cincinnati, OH
I own a Beats Solo2 which are wired headphones but I need a wireless one so I choose JBL TUNE 700BT. These are advertised as Pure BASS and blah blah but they're pretty average compared to my Beats Solo2. The sound quality, bass, treble, acoustics, all are pretty average and you won't be awestruck for sure.
However I love the design, the comfort, the quality of material, quality of construction and especially value for money.
However I love the design, the comfort, the quality of material, quality of construction and especially value for money.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, February 1, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 700BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Good battery, reasonable sound, very uncomfortable
on March 10, 2021
Posted by: didi01
I bought these JBL Headphones a couple of months, and so far, some things stand out: bass quality is great, lower sounds get a bit lost and not so detailed, the battery is amazing, and the controls on the headphones themselves are very practical and useful.
But then they are just super uncomfortable to use for several hours - the ear cover is too small, and so it keeps making a lot of pressure on your ears.
But then they are just super uncomfortable to use for several hours - the ear cover is too small, and so it keeps making a lot of pressure on your ears.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, March 11, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the comfort of our JBL Tune 700BT did not meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Value
on March 16, 2021
Posted by: Andrew819
from Chicago
Excellent sound quality for the price range. Comfortable.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Not happy
on March 22, 2021
Posted by: Havshsvehdb
from Australia
Only owned headset for 3-4 months, so its virtually brand new and it no longer works. The issue seems to be with the battery or charging port. Also, it has a terrible microphone for making phone calls with. Despite this, they are a very comfortable over-the-ear Bluetooth headset with great sound and battery life (when it was working).
FIX THE NICKNAME ENTRY ON THIS FORUM.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, March 23, 2021
Please try to use a different charging cable or power adapter to charge your JBL Tune 700BT. Our portable products come with a one-year limited coverage. If you need more help with our products, please reach out to our Customer Support in Australia here: https://support.jbl.com/au/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound, easy to use for music and calls.
on April 2, 2021
Posted by: Bob27123491
from Australia
Great, for all of the above mentioned. However, when I try to charge them, it charges for about a minute and then they stop charging. Not sure why. It clearly starts to charge and does charge but I doubt that it is fully charged in a minute. It also runs out of charge quickly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Price, Great Sound, Great Everything
on April 22, 2021
Posted by: ChavaRanks01
from Pacoima, CA
These headphones are so good, they got perfect base and sound terrific. If you don't have enough for other high cost headphones or don't want too then I recommend these right here.
I would recommend this to a friend!
Written by a customer while visiting jbl.com