Customer reviews from jbl.com
JBL - TUNE 700BT Wireless Over-the-Ear Headphones - Blue
Average customer rating
3.7
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
31
4 Stars
12
3 Stars
9
2 Stars
5
1 Star
10
70%of customers recommend this product.
(
40 out of
57)
Customer Reviews for JBL - TUNE 700BT Wireless Over-the-Ear Headphones - Blue
Customer Rating
1
Can't be recommended....
on January 5, 2021
Posted by: Tkbr
from Finland
I have recently bought a pair of JBL TUNE7000BT, used them with my laptop in a online meeting just to find out they totally switched off after some time, if this is a power saving feature it is a bad joke. Microphone does not work when using the audio cable, only with BT, which unfortunately turns off. Come on JBL, you can do better..... :-/
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 10, 2021
We appreciate the feedback you've provided to us. Our JBL Tune 700BT doesn't support MS Teams, Skype, or other similar services. If the product/headphones support the Bluetooth Profile HSP, most likely VOIP programs will work. We can, however, never guarantee this. For more information, please review this support link article: https://bit.ly/2xHKO5a
Written by a customer while visiting jbl.com
Customer Rating
1
Turns off in the middle of the calls
on February 23, 2021
Posted by: Fabio P
from Perth, Australia
I use Teams calls and bought this headset for my MS Teams calls, but it turn off all the time in the middle of calls
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 10, 2021
We appreciate the feedback you've provided to us. our JBL Tune 700BT doesn't support MS Teams, Skype, or other similar services. If the product/headphones support the Bluetooth Profile HSP, most likely VOIP programs will work. We can, however, never guarantee this. For more information, please review this support link article: https://bit.ly/2xHKO5a
Written by a customer while visiting jbl.com
Customer Rating
1
Turns off constantly
on December 1, 2020
Posted by: Everr
from Gauteng
When connected to a pc, switches off after 30 minutes.
Doesn't matter what you're watching or doing.
Doesn't matter what you're watching or doing.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 10, 2021
We appreciate the feedback you've provided to us. Our JBL Tune 700BT is compatible with mobile phones, tablets, and PCs, both Mac and Windows. If the product/headphones support the Bluetooth Profile HSP, most likely VOIP programs will work. We can, however, never guarantee this. You can connect using a 3.5 mm aux cable. If it's doesn't work, please contact our local distributor for South Africa, Connoisseur Electronics Pty Ltd. For assistance in checking your options: Contact number: 0860 100 551 Email: info@connoisseur.co.za
Written by a customer while visiting jbl.com
Customer Rating
3
Great headphone for music! Not that good for calls
on July 8, 2020
Posted by: Keerthana
from Hanover, NH
I bought this a week back to gift my boyfriend. The design is great and attractive. The sound quality is definitely worth the cost and it considerably isolates outside noise when you are using the headphones. But the mic isn't that good when you are on a call. The receiver hears almost all the noises around you when you use the headphones to speak on calls. Its a great one to buy if you are just going to use it to listen to music or watch videos. But if you'd like to stay on long calls, this might not be the best wireless headphones for that.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 12, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 700BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable
on August 14, 2020
Posted by: Bahozhogoo
from Colorado
It’s only being a few days but I’m truly relieved I made this purchase. I work a desk job where we are allowed to listen to music, this blocks out most office noise and is easy to use. Previously I had been using google pixel buds and those couldn’t hold a charge longer than 5 hours so it’s a relief to have something that can go for a few work days.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Not compatible with MS Teams (PC, Windows 10)
on November 26, 2020
Posted by: dUSk
from Pécs, Hungary
Not compatible with MS Teams (PC, Windows 10) - "robotic" sound, apparently no solution yet.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, March 11, 2021
We're sorry to hear about what happened. Please check our guide regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/us/en/search/?q=Bluetooth%20troubleshooting
Written by a customer while visiting jbl.com
Customer Rating
1
Not as sturdy as one would expect
on March 30, 2021
Posted by: fiver
from Slovenia
Pros:
- ease of use
- decent sound
- ease of use
- decent sound
Cons:
- build quality is poor. After a month of normal everyday use the left earpiece fell off it's metal shaft that allows the ear cup to rotate.
- regardless of how much you try and set these up to fit your head, they will always fall of if you look up or down. No need to shake your head, they just plop off
- the head strap adjustment is way too soft and you'll find your self accidentally pulling the strap loose.
- build quality is poor. After a month of normal everyday use the left earpiece fell off it's metal shaft that allows the ear cup to rotate.
- regardless of how much you try and set these up to fit your head, they will always fall of if you look up or down. No need to shake your head, they just plop off
- the head strap adjustment is way too soft and you'll find your self accidentally pulling the strap loose.
Response from jbl.comBy Kevin, Customer Service, April 1, 2021
We're sorry to hear about what happened. This isn't the experience we want our customers to have. Our products have a one-year limited coverage provided that it meets the terms and condition of our warranty. Please reach out to your support so they could help you with checking your options. Big Bang Smartinska 152, hala 6, 1000 Ljubljana, Slovenia. Telephone: +38 61 309 3700, + 386 1 309 37 61 Web: www.bigbang.si Info: vito.zgonc@bigbang.si After-Sales:Dora.Bozic@bigbang.si
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound, Bluetooth tech a let down
on August 6, 2022
Posted by: Welderr_o0o
from South Africa, Johannesburg
Very comfortable, excellent battery life, excellent sound when it works, works good on my smartphone but a struggle on my Laptop especially since Windows 11. Starts good on Zoom & Teams, but after 5-min into a call or meeting trouble with sound start up to completely broken.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, August 7, 2022
Thank you for your feedback. Our JBL TUNE 700BT shouldn't have any issues when used with third-party communications apps like Skype, Zoom, WhatsApp, or MS Teams. You may have to set your headphones as the ‘communication device’ within the app you are using. Always get the latest Bluetooth driver version available for your PC or Laptop.
Written by a customer while visiting jbl.com