Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
4
Good fit
on May 27, 2020
Posted by: ladyj
from New York
Only complaint I have is the battery life. Expected it to be more like me JBL Reflect Minis 2.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
on May 29, 2020
Posted by: Gabz
from Netherlands
I got it this month but the day before the left ear piece stopped working like none of my music was playing from that side and the right side works, what is the cause or the problem to it.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Great Potential
on June 14, 2020
Posted by: bad_black_bishop
from Sacramento, CA
Just like the Endurance line of earbuds these had so much potential. However they share the same problem which is the inability to consistently get a good seal in the ear canal. With earbuds getting a good seal is absolutely essential if you want to have good sound. With the Tune220TWS it takes around 5-10 minutes of manipulation to achieve this which is less then needed for the Endurance line of earbuds. However one fitted correctly I cannot move my head or move my mouth in any way. However just like with the Endurance once you do get a good seal the sound quality is astounding to say the least. The sound is a little too bass heavy for my tastes but that can easily be fixed with some minor equalization. The only other issue I have is the lack of support for any HD bluetooth codecs like AptX. Perhaps my ears are shaped in a strange way that makes it difficult to fit JBL's earbuds. In the past I have had nothing but great experiences with JBL products and have been completely satisfied with my purchases and I hope that will be the case in the future.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 17, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Great Sound, Poor Battery
on June 15, 2020
Posted by: msartt15
from Syracuse, NY
I've purchased these back in late March, and so far the sound quality and fit have been pretty good. However, when it comes to battery life these headphones suffer. At a full charge, while listening at full volume, the battery typically lasts just over an hour. If you like to listen to music at max volume when you workout/are doing computer work then I'd recommend you purchase something else.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, June 18, 2020
We appreciate the feedback you've provided to us. We understand that the battery life our JBL Tune 220TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor Battery Life
on June 17, 2020
Posted by: SailorJenny
from Denver, CO
The sound is great, bass is nice. I've had these for a little over a month, and very disappointed. Often times during phone calls, it cuts out and you can't here the other party. The biggest complaint is that the battery life is less than 3 hours total.
Response from jbl.comBy Homer at Customer Service, Customer Support, June 29, 2020
We appreciate the feedback. We're always looking for ways to improve. We'll make sure your feedback gets to the right team.
Written by a customer while visiting jbl.com
Customer Rating
2
Good sound but cheaply made and bad battery Life
on June 24, 2020
Posted by: Andy89
Bought a pair about 4 months ago and was quite happy at first and the sound quality has never disappointed. BUT the construction of the headphones feels cheap, the silicone covering the earpieces started to separate on mine after 3 months of daily use making them painful to wear for any period of time and the battery life at 3 hours (if you’re lucky) and the charge time of 1.5 hours has become far more frustrating than I ever thought possible.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, July 2, 2020
This isn't the experience we wanted our customers to have with our products. Please reach out to our Customer Support, we're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Surprised this is a JBL product!
on June 24, 2020
Posted by: Cinderella from New York
from New York
I purchased these headphone following the incredible quality of my flip speakers but they are nothing compared to them. They are cheap plastic, they hurt my ears and the sound quality is far from the JBL quality I am used to. Not recommended.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Service, Customer Support, July 2, 2020
Thanks for the feedback. We're always looking for ways to improve. We'll pass this along to our development team.
Written by a customer while visiting jbl.com
Customer Rating
2
Very bad battery.
on July 6, 2020
Posted by: Giova
The first pair I got was broken so I've had to send them back. The second one, after I've used them like 10 times,when I take them off of the case (so they're supposed to be fully charged) the battery lasts 20 minutes, and that makes them a total waste of money.
I give two stars just because the customer service has been nice and fast.
I give two stars just because the customer service has been nice and fast.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Service, Customer Support, July 9, 2020
We hear you. We're always looking for ways to improve and thanks for the feedback. We'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com