Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
1
Hate the wireless 220s
on June 6, 2020
Posted by: Shayna
from Fl
These headphones are trash, I can charge all night and barely last an hour.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220 TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
very bad experience
on April 22, 2020
Posted by: mflordp
from argentina
i bought it in january, and 3 months later the left ear bud doesn't work any more. i was searching in internet ways to understand waht could happen but i have no support. i was happy with them, but i don't recommend it
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, at JBL Customer Support, April 22, 2020
We're sorry to hear about what happened. We'd like to get more information from you so we can check your options. Kindly get in touch with our Customer Support team for further assistance. https://ar.jbl.com/support-product.html
Written by a customer while visiting jbl.com
Customer Rating
1
Earbuds disconnect
on June 18, 2020
Posted by: RSK5
from Summerville, SC
I’ve had these a few weeks now. They constantly disconnect from my phone and power off. The sound quality is good, but I thought they would be better. The volume could be slightly louder as well. Now I’ll await the standard reply I see they answer to so many others
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on May 21, 2020
Posted by: Rickel
from New Jersey
I got two pair of these earbuds for me and my wife after one week she could not hear me or anyone else on them she love the way they fit look an sounds but now she can't even connect to her one plus 8. I would recommend them if the durable can last but for now no. I have one pair left that she just open that are mine we will see how long these last
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBl Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Not good quality
on June 4, 2020
Posted by: Leticia31
from Queens
I bought this headphones 2 month ago and now it not working it won't charge im very disappointed
Response from jbl.comBy Mario at Customer Service, Customer Support, June 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Ear buds fallout easy!!!! Sound quality bad...
on May 18, 2020
Posted by: Richardsnow973
from Santafe, nm
I bought the jbl 200t Ear buds knowing the quality jbl has in its products. I'm very dissappointed in jbl im a long time fan of this company and in 45 yrs this is the first time im not happy with a product..and being poor i dont have money to make mistakes with stuff so this is extra disappointing.the ear buds fall out everyday and the sound isnt the quality jbl is known for....
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, May 20, 2020
We appreciate the feedback you've provided to us. We understand that our JBL tune 220TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
issues after 15-20 minutes of use.
on July 7, 2020
Posted by: Jordan1989
from scottsdale, AZ
Only had them for a month, and experience the left earbud shutting down or both shutting down after being fulling charged. They comeback on sometimes in seconds or 10minutes after turning off. I took another week before writing a review after reading of the the other issues, and making sure there wasn't an issue with how I was charging them or if the charging port on either earbud was obstructed or dirty that could cause an incomplete charge.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
A Bad Purchase
on September 11, 2020
Posted by: KamMcKammy
from Słupsk, Poland
A friend of mine recommended me these earbuds since she had gotten a pair for herself recently and I wanted a nice set of earbuds without the bothersome cables as well so I figured I might as well buy these. Bought one pair, upon opening them up when I got home I realized that the right earbud did not work at all. It didn't light up when I took it out of the case and then it stopped lighting up after being put into the case as well so I decided to get these back to the store I got them from to get a refund. Asked for a second pair and got it after a few days of a wait. I was super excited when the second pair started working after I opened it up and for a few days they worked perfectly fine. The voice quality is nice and they're convenient for someone who doesn't like being stuck with cables getting mangled up everywhere bc of earbuds with cables. The only problem is, after 2-4 days after picking them up, the same issue as with the og pair popped up. The left earbud turned off all of a sudden while i was listening to music and when I checked it I noticed that the light wasn't on. I tried anything, but it doesn't seem like this is an issue that can be fixed easily. Very disappointed by the fact that I paid a ton of money for earbuds that simply Do Not Work. Wouldn't recommend to anyone.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 12, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com