Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
3
Pretty good
on April 30, 2020
Posted by: 901Cent
from Memphis
I bought these for work and I work in a pretty loud place so sometimes they seem quiet but if you don’t have too much going on around you they sound great.
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, May 4, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
great sound not comfortable
on May 4, 2020
Posted by: MRXCTLY
from L.A.
The sound is excellent however they're not very comfortable in your ear it's hard plastic and there is no cushioning.. They're difficult to get out of the charging case because of the magnetics involved. Overall there the best for the price.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Super cute, horrible battery life
on May 4, 2020
Posted by: ashhamstengel
from California
I bought these brand new. Took them out of the box and let them charge for 2-3 hours before using them. I was super excited as they were super cute, compact, and essentially exactly what I wanted. After they were charged I wore them for maybe an hour and a half before they gave me the low battery warning. I was kind of bummed because my other wireless headphones (powerbeats) last me close to 6 hours without needing to recharge. So, I put them back in the case to let them charge and went to go use them again today to only have them work for maybe an hour before needing to charge again. At this point I wish I never would have bought them as they do not work or last long enough to even complete a workout or do anything that I would want to use my headphones for for longer than an hour. I do not understand how a company can make such good products but then turn around and make these headphones that can't even seem to hold a charge for an hour. Very disappointed. Save your money.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, May 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS didn't meet your expectations. You should get a maximum of 3 hours when playing on a normal volume. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
on May 4, 2020
Posted by: Aguilita
from Leander Texas
1/2 the sounds quality is great, the right ear bud piece came detached from the top and bottom which defeats the purpose of comfortable ear buds in the ear.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Could be better
on May 6, 2020
Posted by: Anonymous
from Phoenix, Arizona
I bought this a couple of weeks ago and I'm honestly not that impressed. I'm sad to report the sound quality just doesn't match up to the Apple Airpods.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, May 12, 2020
Thanks for your feedback. We're always looking for ways to improve. We'll make sure this gets to the right team. If you need help with our products, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
2
Pointless
on May 11, 2020
Posted by: Mandude
Very dumb that you can only use the right bud solo. You cannot use the left earbud without the right one being powered on and connected. I do not recommend them if you think you will want to run one ear bud and swap them as they die at work like I tried to
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, at JBL Customer Support, May 14, 2020
We’re sorry that your experience did not match your expectations. We're always looking for ways to improve. We'll share your feedback about our JBL Tune 220TWS to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
Skips
on May 18, 2020
Posted by: Makuu
from New York, NY
They’re good at first, but after like 45 minutes they start to skip. Is this normal?
No, I would not recommend this to a friend.
Response from jbl.comBy Homer, Customer Support, May 21, 2020
We'd like to work with you directly to assist with your concern. Please reach out to our Customer Support at https://support.jbl.com/us/en/customer-service/contact.html
Written by a customer while visiting jbl.com
Customer Rating
4
Love the audio, hate the battery life
on May 25, 2020
Posted by: JLiebrich
from Rhode Island, USA
The audio is not for bass heads. That’s good! I don’t like a lot of bass. The earpiece itself is the most comfortable out there by far. It rests so comfortably and securely that I forget I have them on! What irks me is the battery life and mic placement. Why just 3 hours when you have these huge stems to work with?! Why is the mic on top on my ear... when you have these huge stems to work with?!
Overall, my favorite TWS headphones but that battery life issue could potentially make me switch to something with better battery life. I’ll miss the comfort, though...
I would recommend this to a friend!
Written by a customer while visiting jbl.com