Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
2
Battery problem
on March 3, 2021
Posted by: Ttyw
I don't know why but my earbuds last only 45mins after a full charge please I need help on that.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, March 3, 2021
We are sorry to hear about what happened. Please contact our customer support for assistance in checking your options: https://bit.ly/3kKRd3P
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointing - Great headphones when they work
on March 9, 2021
Posted by: Steinthor
I bought the JBL Tune 220TWS last fall and from the start the battery live was very short. Far from the expected live based on what was advertised. After a couple of months the battery live got worse and worse until a got fed up and returned them to the store. They sent the pair to the repair shop and after about 4 weeks I finally got a replacement.
The new pair worked very well. Was really happy with them, battery live was as advertised and the sound was very good. This lasted for about 3 months until the right headphone stopped working and simply did not power up when it was removed from the charger box. I've returned the new headphones to the shop and I probably have to wait for 3-4 weeks for them to deem the headphones officially as unserviceable and provide a replacement. So waiting for my third pair in less then 6 months....yay!
The new pair worked very well. Was really happy with them, battery live was as advertised and the sound was very good. This lasted for about 3 months until the right headphone stopped working and simply did not power up when it was removed from the charger box. I've returned the new headphones to the shop and I probably have to wait for 3-4 weeks for them to deem the headphones officially as unserviceable and provide a replacement. So waiting for my third pair in less then 6 months....yay!
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, March 9, 2021
We appreciate it for taking the time to provide us with this review. We're sorry to hear about what happened. If you need more assistance, please contact us, we're here to help: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
1
Will not charge
on March 29, 2021
Posted by: MKNOX
from Dubai
I recieved these as a present around 5 moths ago. One of the earbuds will just not charge; I tried to clean it but to no avail. There is a reason these are cheaper than Bose and Apple Airpods. Disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 30, 2021
Thanks for bringing this to our attention. If you cleaned the battery contact points on the charging case and on the earbuds and the headphones are still not charging then the unit must be damaged internally. Get the serial number on the box that the headphones came with, contact our customer support for your region and request to have the unit replaced. Here's the link. https://bit.ly/3eUAnP9
Written by a customer while visiting jbl.com
Customer Rating
2
Sound is the ONLY redeeming quality
on April 7, 2021
Posted by: DChillin
from Washington, DC
These things have been plagued with problems. Weird connection issues, dreadful battery life. They will sometimes randomly not connect, or only one earpiece will connect.
The battery life is a straight up lie. I have yet to get over 5 hours of combined battery life, even including the “charging” case.
The sound quality is actually pretty good, when they want to work. It’s the only reason these don’t deserve zero stars, but still nowhere near worth the price.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, April 9, 2021
We appreciate your feedback. Our JBL Tune 225TWS has a maximum of 5 hours at a normal volume and a minimal bass content. While the charging case has an additional 20hrs of music playtime when you charge it from a low-battery state. Please try the troubleshooting steps on our support page article about "Battery and Charging" using the link provided. If you need more help, please reach out to us. https://bit.ly/3mqvyxZ
Written by a customer while visiting jbl.com
Customer Rating
1
Dies shortly
on April 8, 2021
Posted by: uncontentUser
I recently started using these about 2-3 weeks ago. Pretty decent quality, earbud controls are very easy to access. However, the right earbud no longer charges. The right earbud is also required to pair with Bluetooth.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 11, 2021
We're sorry to hear about what happened and we thank you for your feedback. Kindly check the charging ports for any dirt or debris.
You can also rest the earphones:
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again.
This restores to factory defaults.
If you need more help, please contact us so we can assist you: https://support.jbl.com/us/en/#contact
You can also rest the earphones:
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again.
This restores to factory defaults.
If you need more help, please contact us so we can assist you: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
super disappointed
on April 16, 2021
Posted by: Faborges
from Maryland
This does not work, I bought it for about 8 months. The headphones turn off by itself and the battery box is full and does not connect again. I was never able to enjoy this product.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, April 20, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL T220TWS. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Barely lasts 2 hours
on May 8, 2021
Posted by: EvieDonch
from Rome italy
Not sure why my wireless jbl buds last less than 2 hours. I’ve charged and recharged but when I go out running only 1 1/2 hours into my run they lose power.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, May 28, 2021
Thank you for bringing this to our attention. Please follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide using this link. https://bit.ly/3blwbWY
Written by a customer while visiting jbl.com
Customer Rating
5
The best alternative to a AirPods Pro!!
on January 24, 2020
Posted by: ericbumski
from Bellevue, WA
Just got them about 2 weeks ago, and I am really impressed with these earbuds. About the half the cost of Airpods Pros, you are getting just as good as Airpods. I have actually compared the both listening side to side. Acutally, jbl 220 tws sounded better in some classical and jazz music!! Bass is not thumping sound but true honest bass and mid and high tones are perfectly balanced. I highly recommend this product to anyone who is looking for a affordable, compact and high quality sound.
I would recommend this to a friend!
Written by a customer while visiting jbl.com