Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
1
Simply a bad product
on September 23, 2020
Posted by: Ema1
As for the most of the customers the left earbuds doesn't work after short time. It's a shame that JBL sells a product with an average life length of 2 weeks. STRONGLY NOT SUGGESTED it's a waste of money
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, September 23, 2020
The left earpod of our JBL Tune 220TWS is designed to automatically sync with the right bud. Please check if the left earbud is charging or if it has power. If you need more help, please reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
4
Good but not without it's flaws
on March 4, 2020
Posted by: Mathtime
from Waregem
It is a good pair of eurbuds and superior to airpods in sound quality but Ive been having a problem the leds keep blinking and i Cant activatie the right earbud so i Cant listen to music
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Save your $$ ! Dont purchase
on May 7, 2020
Posted by: Ash0427
from Mercedes,TX
Ive always liked this brand . I wanted some bluetooth earbuds and decided to purchase these. It states that they’re PURE BASS , but they really aren’t . Im disappointed with my purchase .
They aren’t that loud and no base .
They aren’t that loud and no base .
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, May 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Spend your money on a better pair
on May 9, 2020
Posted by: David323233
from Salt Lake City
Battery life is absolute garbage wouldn’t care if you could charge the main headphone while you listen to the other, absolute waste of money. Sound quality isn’t anywhere near what they advertise. You can’t turn the volume up or down and people can’t understand you when you talk on the phone.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon, Customer Service, May 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Our JBL Tune 220TWS's play time hours varies on the volume level and music content. Volume level can only be adjusted via source.
Our JBL Tune 220TWS's play time hours varies on the volume level and music content. Volume level can only be adjusted via source.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing!
on May 14, 2020
Posted by: Candy38
from Georgia
Love them wireless is the best! So convenient sound is impeccable! Highly recommend.
Written by a customer while visiting jbl.com
Customer Rating
1
Great sound but very poor battery life
on January 2, 2021
Posted by: Alex2021
from Canada
I bought a month and a half ago. at the beginning everything worked well, sound is really good as it says in the specifications. After using the earbuds for for a few weeks the batter didn't last for than 2 hours of play. Either the case doesn't fully charge or the issue with the batteries. Very disappointed it is not a cheap product. Going to contact customer service to issue the warranty, will how JBL customer service is, I read other reviews many people complain about play time. FYI according the spec it suppose to last up to 19 hours of music play I don't recommend this product for sure, try another brand
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy, Customer Support, January 6, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. To learn more about battery care and charging of our products you visit this link here: https://support.jbl.com/us/en/search/?q=Battery%20and%20Charging
Written by a customer while visiting jbl.com
Customer Rating
1
Not great.
on February 9, 2021
Posted by: VAMBI
from Champaign IL
Bought this, packing seemed as if it was returned and the volume on the ear pods aren't clear.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, February 11, 2021
We're sorry to hear about what happened. Please try using a different music player and if you're using an equalizer, turn it off. You can also rest the earphones:
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again.
This restores to factory defaults.
If you need more help, please contact us so we can assist you: https://support.jbl.com/us/en/#contact
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again.
This restores to factory defaults.
If you need more help, please contact us so we can assist you: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
on February 22, 2021
Posted by: bor32
they are horrible I do not like them I had them for a month and it already broke
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, February 23, 2021
This isn't the experience we'd like you to have with our JBL Tune 220TWS. Please contact our customer support for us to check on your options. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com