Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
2
Very Basic !!!
on June 5, 2021
Posted by: MalabarGun
from Saudi
I bought yesterday night, very basic didn’t watch reviews.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, June 6, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune220 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on June 24, 2021
Posted by: Mungatana
from Kenya
I happily bought these headphones less than 3 months ago and now they can't keep power even for 20min. Very disappointed
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, June 28, 2021
Please contact our support team for your region. See contact details below.
HARMAN MIDDLE EAST
P.O. Box: 17397, Jebel Ali Freezone
Dubai, UAE
Tel: +971 4 8873336
Fax: +971 4 8873319
Email: info@harmanme.com / sales@harmanme.com / servicecentre@harmanme.com
Contact form: http://www.harmanhouse.com/index.php?route=information/contact
HARMAN MIDDLE EAST
P.O. Box: 17397, Jebel Ali Freezone
Dubai, UAE
Tel: +971 4 8873336
Fax: +971 4 8873319
Email: info@harmanme.com / sales@harmanme.com / servicecentre@harmanme.com
Contact form: http://www.harmanhouse.com/index.php?route=information/contact
Written by a customer while visiting jbl.com
Customer Rating
1
Not worth it!
on August 19, 2021
Posted by: JBLTune2020TWSUser
from Ireland
The device worked fine for 2 months and suddenly stopped working. I didnt drop it nor is there any damage to the device. I tried to factory reset it couple of times and it doesn't help at all. It has issues connecting to phone. I wish this product was better tested by JBL I hear so many complaints from people using this. Totally not worth it!
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Support, Customer Support, August 20, 2021
We're sorry to hear about what happened. We appreciate it for taking the time in providing us with this review. Please our local support in Ireland for assistance in checking your options: https://eu.jbl.com/support-knowledgebase.html
Written by a customer while visiting jbl.com
Customer Rating
1
Super disappointing.
on October 20, 2021
Posted by: Niki d
from Philadelphia
My husband and I each bought a pair of these, I loved them at first but BOTH of ours have sooo many issues connecting. They never just work. Usually only one earphones works at a time Bc the headphones won’t pair to each other. The only thing JBL will do is a send a new pair but this is unhelpful Bc it seems like this is just a design issue on all of them.
By Customer Support, October 21, 2021
Thank you for bringing this to our attention. We are sorry to hear about the issues you are experiencing with our JBL Tune 220TWS. We'd like to know more information about the connectivity feature you've had problems with. Please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointing
on October 22, 2021
Posted by: CH27989
First time (after charging) the left earbud was not turning on/working. The shop then replaced them and (after charging the replacement) the right earbud was not turning on/working. Having read the reviews online, it seems that there are also other issues identified with this product e.g. most common are issues with connectivity. It has been a month since the purchase and (even though it was supposed to be delivered at my door and this is what has been paid for), I ended up having had to visit the retailer's shop 4 times and wait days for service to check in order confirm that the product is faulty. Total disappointment. Not worth it.
By Customer Support, October 22, 2021
If the left ear pod is silent, please perform a new pairing with the right pod as shown in the quick-start guide. Take them out of the charging case and click the center button on both the left and the right pod 3 times. This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case. If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. If the issue persists, contact JBL Customer Service for technical support and assistance. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Ear buds
on February 11, 2022
Posted by: Ryan P
from New York
Bought these few days ago can’t get a hold of anyone from JBL sent the emails brand new won’t connect to my iPhone Pro Max and the right ear bud doesn’t even work very disappointing. I have multiple speakers never had an issue but these aren’t impressive.
By Customer Support, March 1, 2022
We're sorry to hear about what happened to your JBL Tune 220TWS. Our Customer Support has taken care of your case and a replacement unit is shipped out for you.
Written by a customer while visiting jbl.com