Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
1
on December 1, 2020
Posted by: Sheann
My partner bought this jbl earphones for me in Amsterdam airport and because he's in a hurry, he doesn't have time to test it and sadly when he tries it, the left side is not functioning! Sucks!
Response from jbl.comBy Kat, at JBL Customer Service, December 1, 2020
We'd like to get more information to help you out with your JBL Tune 220TWS, please contact our JBL Customer Support team for assistance: https://support.jbl.com/us/en/.
Written by a customer while visiting jbl.com
Customer Rating
4
Best earbuds I ever had
on December 6, 2020
Posted by: JeeZee
from Noord-Holland Netherlands
Good sounds, the manual is easy to understand and the buds fit perfectly in my ears without falling out
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Connection
on December 10, 2020
Posted by: Liltbird
from Texas
Can't be use individually between left and right on a phone call. Just the right side or both. Also battery dies to quick. Maybe an hour of talk.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, December 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS didn't meet your expectations. The right earbud is the primary bud that only connects to your phone while the left earbud connects to the right to have sound. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Good sound, poor connectivity.
on December 15, 2020
Posted by: chooch77
from Poland
Got it as a gift and planned to use during MS Teams calls. Though sound quality is OK the headphones get disconnected after couple of minutes which makes them useless :-(((
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, December 17, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. If you need any assistance with our products, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
2
Turns off after 10/15 minutes use during PC calls
on December 17, 2020
Posted by: Elena 70
from Milan - Italy
After 10/15 minutes's use during zoom/Microsoft Teams calls through my PC, the earphones stop sending others' voices, though I can be heard from the other attendees. I have to disconnect and re-connect every time...it is really annoying. This happens only during PC calls not with phone calls. It has never happened with my previous earphones. Is there anything wrong in the setting? How can I sort out the problem?
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, December 17, 2020
Please make sure that you've selected the Tune 220TWS as the audio input and output on the app that you're using. If you need any help with our products, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
2
on December 19, 2020
Posted by: Jvokris
from Ghana
Bought this yesterday and the left earbuds keeps on going off with the indication it’s on low battery having been in its case for over 6 hours
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy, Customer Support, December 21, 2020
We appreciate the feedback you've provided to us. We understand that our Tune220TWS didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. For further assistance, you may contact our JBL Customer Support Team from the Philippines through this link: https://bit.ly/3rqHWBh
Written by a customer while visiting jbl.com
Customer Rating
1
Does not work for too long
on December 24, 2020
Posted by: Sts100
from Israel
From the beginning even when it was fully charged, the battery lasted up to an hour. The left earphone from the beginning the battery lasted up to half an hour and sometimes it didn't even work. (it's not getting charged), I send it to be checked and they said it has no problem at all. And it still doesn't work. But the sound is really good.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, December 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
No written user manual is disappointing
on December 25, 2020
Posted by: BJc1
from TX
Just received these as a Christmas gift. I have not used them much, just enough to determine that they work. What disappoints me is the lack of a written user manual. I know what they say about the worth of pictures, but in this case I do not think that statement is true. I would rather have the words that tell me what all of those symbols mean. I was not raised with the pictograph language, please consider written information as well as your pictures. Even if you only publish it on your website doing so would be better than the printed Quick Start Guide that comes in the box.
I would recommend this to a friend!
Written by a customer while visiting jbl.com