Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
1
A total disappointment
on September 29, 2020
Posted by: Joseph79
They’re not worth half the price. Total absence of bass, are easily disconnected, latency is equal to low-level headphones and to end the embarassing autonomy. If you listen to music at high volume, in an hour are completely empty, in call do not last even an hour and a half. The audio is low, you have to get up to maximum to feel good. A total disappointment from one of your ten-year-old client.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, September 30, 2020
Thanks for taking the time in providing your feedback with our JBL Tune 220TWS. We'd like to work with you directly and try some steps with your headphones. Kindly reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Sounds great, but everything else lets it down
on October 6, 2020
Posted by: hoops1108
from Melbourne, Australia
not multi-point, very disappointing (so need to disconnected from laptop so they'll reconnect to phone) and vice versa. Also keep dropping connection from phone for audio, even though the controls still work, so Spotify will suddenly come out of the phone speaker
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, October 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Goes bad quickly
on October 12, 2020
Posted by: Ewout
from Netherlands
I bought these a few months ago and have not subjected them to heavy use. But still, the batteries last for only an hour max now, the same is with the case which has can still only charge them twice if lucky. In addition, the bluetooth connection drops every 30m or so during videocalls.
This is a shame as the sound quality and comfort of wearing are good.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, October 13, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Constantly switching off
on October 26, 2020
Posted by: Ryan_ZA
from ZA
After a whole night of charge the headphones switch off after a few minutes of use. They are fairly new too.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymond S, Customer Support, October 27, 2020
Thank you for your review
I'm sorry to hear that you are having charging issues with your Tune 220 TWS headphones.
We would like you to contact our Harman Customer Support team by , email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html for further details.
Thank you.
I'm sorry to hear that you are having charging issues with your Tune 220 TWS headphones.
We would like you to contact our Harman Customer Support team by , email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html for further details.
Thank you.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor battery life and minimal features
on November 13, 2020
Posted by: monkey601
I only get about an hour of talk time out of each charge and the battery drains quickly. Save your money. It would be nice if these had volume adjustment too, but there's basically just play and stop assuming you can get enough battery life out of these to need to stop what you're listening to.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, November 16, 2020
We appreciate the feedback you've provided to us. We understand that our JBLTune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Overrated
on November 18, 2020
Posted by: PacQ
from Slovenia, EU
They sit quite well in my ears. The sound is nothing but average. They stay connected to android phone better then PC, but also if you have them connected and not paying any sound they will self disconnect after 10min. So it's not possible to have them on standby whilst driving your car, you'd have to release the steering wheel with both hands for more than 3 seconds for you to reconnect them to the phone and do that every 10min if you don't get any calls meanwhile. I don't know, they are ok, but I can't say that I'm happy with the product.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, November 20, 2020
We appreciate your review of our JBL Tune 220TWS. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Sounds great battery sucks
on November 22, 2020
Posted by: Refund
from Howe indiana
I bought a pair then left ear bud wouldnt keep charge so i returned them for new pair and now same thing battery in left ear bud has 5minute use time then dead
Response from jbl.comBy Kat, Customer Support, November 24, 2020
We'd like to get more information to help you out further. Please reach out to our Customer Support by going to this link: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
2
Poor Battery life and disconnects
on November 30, 2020
Posted by: Jbll_101
Hello,
even if I had used them 10/12 times from June when I got them, battery life is now around 1 hour or less. How?
Moreover, when I'm on a call on the phone, after a while the earpods disconnect and I need to go back to the phone, loose track of the conversation and if I'm driving I can't get back to it.
even if I had used them 10/12 times from June when I got them, battery life is now around 1 hour or less. How?
Moreover, when I'm on a call on the phone, after a while the earpods disconnect and I need to go back to the phone, loose track of the conversation and if I'm driving I can't get back to it.
Can you help?
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, December 2, 2020
We'd like to work with you directly about your JBL Tune 220TWS. Please try the troubleshooting steps on our support page article about "Battery and Charging" using the link provided. If you need more help, please reach out to us. https://bit.ly/3mqvyxZ
Written by a customer while visiting jbl.com