Customer reviews from jbl.com
JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Average customer rating
2.5
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
20
4 Stars
14
3 Stars
8
2 Stars
29
1 Star
39
35%of customers recommend this product.
(
33 out of
95)
Customer Reviews for JBL - TUNE 220TWS True Wireless In-Ear Headphones - Blue
Customer Rating
2
Charging case
on July 12, 2020
Posted by: Sanso
from Washington
Sound is good but thats worthless if the sound only lasts 3 hours. Why does the case keep charging the headphones even after theyre fully charged? All the battery of the case drains and leaves me with 3-5 hours of use.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 13, 2020
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Tune 220TWS. Please reach out to our Customer Support through here: https://bit.ly/2Jc8wJp
Written by a customer while visiting jbl.com
Customer Rating
4
Wonderful clarity
on July 15, 2020
Posted by: KES1
from Fargo
These JBL wireless earbuds work wonderful. People can hear me loud and clear. I can hear them loud and clear.
However I am disappointed with battery life. By 1:30-2:00 O'clock I have to charge them. I don't listen to music during the work day. Strictly standby or talking on the phone.
However I am disappointed with battery life. By 1:30-2:00 O'clock I have to charge them. I don't listen to music during the work day. Strictly standby or talking on the phone.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
on July 16, 2020
Posted by: Eslyd
from Hungary
The souds are amazing! It would be more comfortable if I could put a silicone corver on the buds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
on August 1, 2020
Posted by: Sunilkumar
from Dubai
What if someone lost the warranty card. Is there any solution to claim the warranty?
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 16, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
on August 15, 2020
Posted by: João H
from Portugal
O som é muito bom mas os fones têm muitos problemas os meus foram usados no máximo 7 vezes e não aguentam nem metade do tempo de bateria que está referido e agora ao fim de 20 segundos ligados desligam se sozinhos e volto a referir que estão novos.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 16, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
on August 27, 2020
Posted by: SaintVirginGucci
from Latvia
Bought this exact model about 3 months ago at first everything was OK, audio quality is very good, great for intense every day use,month and a half in started experiencing problems with battery life from 3 hours it has decreased to 1.5 hours in a good day
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Support, Customer Service, August 29, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
3
right earphone will not charge
on September 5, 2020
Posted by: brookie21
from Texas
I bought this in May, and I tried to email the company for a fix, because when I received the product, the right earphone would not charge.
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Support, Customer Service, September 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
2
Really disappointing
on September 8, 2020
Posted by: Dggmn
You'd expect a JBL product to be good quality. You'd be wrong.
The sound quality is okay, and in calls the person on the other side of the call hears you well. And those are the only positive things I can think of.
For starters, you can't use the left earbud alone. Literally every other tws set, including cheap Chinese ones that cost 5 dollars, you can use either earbud on its own. Not these. Either both, or only the right.
Second, the battery life on the budscis awful. No more than two hours of music play time.
Third, the battery on the case is awful. It holds enough to recharge your buds about one and a half times. Any other set comes with at least three charges in the case.
Second, the battery life on the budscis awful. No more than two hours of music play time.
Third, the battery on the case is awful. It holds enough to recharge your buds about one and a half times. Any other set comes with at least three charges in the case.
After less than one month of use, the left earbud stops holding a charge. I've heard this complaint from several people with these earbuds, so it's not just mine.
After having the left earbud in the case, with the case charging, for several hours- it gives the 'battery low' tone after two minutes of use.
And the case itself has similar problems. Charged overnight, more than 7 hours, using the original cable provided, and it still isn't full. It'll deplete by noon.
After having the left earbud in the case, with the case charging, for several hours- it gives the 'battery low' tone after two minutes of use.
And the case itself has similar problems. Charged overnight, more than 7 hours, using the original cable provided, and it still isn't full. It'll deplete by noon.
Awful set, complete waste of money. Avoid buying.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 220TWS did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com