Customer reviews from frigidaire.com
Frigidaire - Energy Star 550 sq ft Window-Mounted Compact Air Conditioner - White
Average customer rating
4.5
(739 Reviews)
Rating breakdown 739 reviews
5 Stars
517
4 Stars
158
3 Stars
25
2 Stars
5
1 Star
34
92%of customers recommend this product.
(
343 out of
372)
Customer Reviews for Frigidaire - Energy Star 550 sq ft Window-Mounted Compact Air Conditioner - White
Customer Rating
3
Replacement Model Cooling Nicely -- For Now
on July 25, 2017
Posted by: Arel
from New York, New York
[This review was collected as part of a promotion.] The original machine's keypad died three weeks into use, the remote was useless -- and it took the retailer (granted, not Frigidaire) a week during some oppressively hot July days to replace it. The new machine is working well... after two days' use. Am keeping fingers crossed regarding the keypad -- hope this is not a systemic problem. Perhaps I was sold a refurbished machine initially? Paid for it as though it were new, certainly...
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, July 27, 2017
Arel, thank you for taking the time to share your recent experience with us. We are excited to have you as part of our Frigidaire family. Please do not hesitate to reconnect with us directly. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Bang for the Buck!
on July 26, 2017
Posted by: hlloyd
from Brooklyn, NY, United States
[This review was collected as part of a promotion.] I bought this air conditioner approximately two months ago just prior to the NY summer. My previous a/c was a floor unit that struggled to cool my apartment. This unit does so with ease! In fact it stays on energy saver 90% of the time. Importantly while cooling my apartment better my energy bills have decreased. Great Job Frigidaire!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 26, 2017
Posted by: Nomi808
from Honolulu, HI, United States
[This review was collected as part of a promotion.] I HAD been a loyal to Panasonic appliances must of my adult life. I reluctantly purchased this unit based on the measurement of our window in our new home. But I'm sold for now.
We're in Hawaii and when the humidity is high with no cool tradewinds we wilt in the heat. I thought we would need two units, one for the kitchen and one for the living room but started with one unit in the kitchen. It's been over a month since installation and 24 hour use. The single 12K BTU unit is enough for the kitchen and living room! We have a smaller unit installed in or master BR and used only at night.
We're in Hawaii and when the humidity is high with no cool tradewinds we wilt in the heat. I thought we would need two units, one for the kitchen and one for the living room but started with one unit in the kitchen. It's been over a month since installation and 24 hour use. The single 12K BTU unit is enough for the kitchen and living room! We have a smaller unit installed in or master BR and used only at night.
Family is settling in cool comfort and dogs are snoozing contentedly. It's energy efficient and not pulling much power especially on economy mode. It's loud when fan is on high, but it is a window unit and to be expected. I'm curious to see the electric bill, but not worried.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great.
on July 27, 2017
Posted by: Pd863
from Harrison, NJ, United States
[This review was collected as part of a promotion.] I purchased this airconditioner about two months ago. Very happy with the way it works.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Noisy
on July 29, 2017
Posted by: BMH228
from Little Falls NJ
[This review was collected as part of a promotion.] Cools off the room well but extremely noisy on all fan speeds.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 31, 2017
Oh no! I am dismayed to hear of your room air conditioner experience, BMH228. It is normal to hear ‘high pitch chatter’ a sound of rushing air, gurgle/hiss, pinging or swishing and vibration. These are all normal. For more information of normal sounds during operation, please refer to page 4 in your Owner’s Manual. Verify that the original installation procedures have been followed properly. Pay special attention to any gaskets. If improperly installed, even a high quality, low-noise unit can rattle mercilessly. If what you are hearing is not addressed, or you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on September 6, 2017
Posted by: David 12
from Boston, MA, United States
Just bought this and installed it. It doesn't blow cold air. Brand New !! Read the guide and trouble shooting nothing resolved it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 7, 2017
Gosh David! I hate that you experienced any hiccups with your purchase. Some tips that can assist with your matter is to change the temperature setting to a lower temperature. Also, turning the fan speed can help. If this does not resolve your matter, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Best-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good buy
on April 1, 2018
Posted by: Adalisa
[This review was collected as part of a promotion.] Nice features for the price. Easy to install. Good performance.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dead out of the Box
on July 2, 2018
Posted by: harryd1955
from Upper Darby PA
This is the second of these models I purchased. It did not work out of the box. Powers on, fan on, compressor on but no cold air. This one was replacing a previous purchase of the same model that was also dead out of the box. Frigidaire did offer to refund the first one so we ordered a replacement but it had the same problem. It doesn't work.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, July 6, 2018
Hi, harryd1955.
I appreciate you taking the time to make us aware of recent experience. I can understand your frustration and the inconvenience this poses.
We value our consumers and never condone service that is a substandard performance with one of our authorized dealers. I will gladly forward this information on to our leadership team, for further investigation about the two units you received.
I know no amount of words can change your views and experience at this time. I wish I could erase your experiences, however, I can work hard to improve your future exposure to our brand and products based on your experience.
Please contact us directly with any further questions via phone at 888 203 1389 or email at socialcare@frigidaire.com. Our Customer Care phone line is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
I appreciate you taking the time to make us aware of recent experience. I can understand your frustration and the inconvenience this poses.
We value our consumers and never condone service that is a substandard performance with one of our authorized dealers. I will gladly forward this information on to our leadership team, for further investigation about the two units you received.
I know no amount of words can change your views and experience at this time. I wish I could erase your experiences, however, I can work hard to improve your future exposure to our brand and products based on your experience.
Please contact us directly with any further questions via phone at 888 203 1389 or email at socialcare@frigidaire.com. Our Customer Care phone line is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com