Customer reviews from oklahomajoes.com
Char-Broil - Oklahoma Joe's Rider DLX Outdoor Pellet Grill - Black
Average customer rating
4.3
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
128
4 Stars
19
3 Stars
6
2 Stars
7
1 Star
20
84%of customers recommend this product.
(
145 out of
173)
Customer Reviews for Char-Broil - Oklahoma Joe's Rider DLX Outdoor Pellet Grill - Black
Customer Rating
1
Junk so far
on October 10, 2021
Posted by: 22lee
from Velva, ND
Gender:Male
Length of ownership:1 week
First it starts with the sticker under the lid, it peels off like a pop label. Then you learn you have to empty the pellet hopper after every use. Finally you go and plug it in and it comes up and error for the igniter.
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Dustin, SME, October 11, 2021
We're very sorry to hear of the frustrations. We value you as an Oklahoma Joe's customer and want you to enjoy using your pellet grill. Please follow this link (bit.ly/2VQqS7p) or give us a call at 1-800-318-7744 and we will be able to best investigate and assist.
Written by a customer while visiting oklahomajoes.com
Customer Rating
1
Hopper Malfunctioned after 2 Weeks!
on October 20, 2021
Posted by: Isk88
from Singapore
Gender:Male
Length of ownership:1 week
Loved this grill. Easy to use, however the draw hopper drain malfunctioned after 2 weeks of use. Whenever I try to drain the pellets, only 1 drain door opens, therefore there is no way to drain the hopper completely. I only managed to use the grill three times before the drain malfunctioned. Followed every step in the manual. I ensured I cleared the hopper after every use, but still faced this problem. Disappointed the equipment malfunctioned just after three use, considering the price I paid for this.
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Dustin, SME, October 21, 2021
We're very sorry to hear of the frustrations. We value you as an Oklahoma Joe's customer and want you to enjoy using your pellet grill. Please follow this link (bit.ly/2VQqS7p) or give us a call at 1-800-318-7744 and we will be able to best investigate and assist.
Written by a customer while visiting oklahomajoes.com
Customer Rating
3
Great grill except for one thing
on October 20, 2021
Posted by: Finchmerino3
from Algonquin IL
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I bought this grill back in January of this year. Since that time I have had two igniters go bad. Kind of disappointing that I have to take the grill apart every time this happens. Other than that I like the grill. Good strong solid construction.
I would recommend this to a friend!
Response from oklahomajoes.comBy Dustin, SME, October 21, 2021
We're very sorry to hear of the frustrations. We value you as an Oklahoma Joe's customer and want you to enjoy using your pellet grill. Please follow this link (bit.ly/2VQqS7p) or give us a call at 1-800-318-7744 and we will be able to best investigate and assist.
Written by a customer while visiting oklahomajoes.com
Posted by: Coles
from Omro, WI
Gender:Female
Length of ownership:3 months
Verified Purchase:Yes
I bought this Memorial day weekend and just LOVE grilling and smoking on it! I haven't baked on it yet but I will for Thanksgiving!
I would recommend this to a friend!
Response from oklahomajoes.comBy SME, January 15, 2024
Thank you for your review.
Written by a customer while visiting oklahomajoes.com
Customer Rating
5
My First Pellet Grill
on November 2, 2021
Posted by: darth_sparky
from San Jose, CA
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
I bought this grill 2 weeks ago and have loved ever use since my purchase. I spent a few hours getting to know my grill, and getting the temperature close from left to right. When messing with the chimney cap I was able to get the temperature with 5° from left to right. I love the sear capability of this grill and all the ample cooking surfaces. Looking forward to cooking this year's turkey on it!
I would recommend this to a friend!
Response from oklahomajoes.comBy SME, January 15, 2024
Thank you for your review.
Written by a customer while visiting oklahomajoes.com
Customer Rating
1
Utter Disappoiintment
on November 14, 2021
Posted by: renna
Gender:Female
Level of expertise:Intermediate
We had this for 6 weeks before it quit working in the middle of a smoke. 3+ months later, it is STILL in pieces waiting for parts. I expected more with the price.
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Dustin, SME, November 15, 2021
We're very sorry to hear of the frustrations. We value you as an Oklahoma Joe's customer and want you to enjoy using your pellet grill. Whenever an issue is encountered please follow this link (bit.ly/2VQqS7p) or give us a call at 1-800-318-7744 and we will be happy to help.
Written by a customer while visiting oklahomajoes.com
Customer Rating
1
JUNK
on November 17, 2021
Posted by: BBQKen
from Wisconsin
Gender:Male
Length of ownership:1 month
When it worked it worked good. For 2 months. I have now replaced the motor 2 times. After changing the motor I got 1 use each time. Biggest piece of junk ever. I will not spend anymore money or time on the phone with another Char-Broil product. I now use it as a charcoal grill.
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Dustin, SME, November 18, 2021
We're very sorry to hear of the frustrations. We value you as an Oklahoma Joe's customer and want you to enjoy using your pellet grill. Whenever an issue is encountered please follow this link (bit.ly/2VQqS7p) or give us a call at 1-800-318-7744 and we will be able to best investigate and assist.
Written by a customer while visiting oklahomajoes.com
Customer Rating
1
Good when it worked
on November 18, 2021
Posted by: jpitner
from Washington State
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I purchased the grill in August of 2020. In early 2021 started getting an error code, forget which one. In April 2021 I was sent a new control panel, did not fix the issue. In May of 2021 I was sent an igniter that did fix the problem. When replacing the igniter I found that the old one was not properly secured or positioned correctly. Now we are here 6 months later, 15 months after initial purchase, and the grill powers off shortly after preheat is complete, totally unusable. I replaced a 9 year old gas grill that cost half as much with this unit that lasted only a little more than a year. Not very cost effective. The grill was great when it worked.
No, I would not recommend this to a friend.
Response from oklahomajoes.comBy Dustin, SME, November 19, 2021
We're very sorry to hear of the continued frustrations. We value you as an Oklahoma Joe's customer and want you to enjoy using your pellet grill. If you are still experiencing an issue with your pellet grill please follow this link (bit.ly/2VQqS7p) or give us a call at 1-800-318-7744 and we will be able to best investigate and assist.
Written by a customer while visiting oklahomajoes.com