Customer reviews from lg.com
LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Average customer rating
3.7
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
28
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
11
77%of customers recommend this product.
(
36 out of
47)
Customer Reviews for LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Customer Rating
1
Worst LG I've owned
on September 16, 2021
Posted by: TruckStop89
from Florida
[This review was collected as part of a promotion.] I couldn't even begin to list all the issues with this phone. I've only used lg since the G2 came out if they weren't leaving the mobile phone business is switch anyways after this phone
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Cydnee Black
on May 6, 2020
Posted by: Country85
from Dallas, tx
Gender:Female
After watching her sponsored YouTube video for this phone... I really need it in my life! That video was the best and funniest video I saw for advertising..
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great camera but will destroy your texts
on February 11, 2021
Posted by: DallasLouise
from Dallas, TX
Gender:Female
The default setting is to delete any texts after 200 msgs in a thread - if you use your phone for work that means anything that happened say 3 weeks ago gets deleted. I found this out by accident a month after I got the phone. Turned off that seriously unhelpful "default setting" and today found the phone had reset to seek and destroy. Now I know I have to check that setting EVERY DAY!
The 2nd screen works for very few things and you can't do something simple like have a google search on one screen and do another search on the other screen. Nope you have to open chrome or another browser on the other screen if you want to have 2 search results showing at the same time.
The hinge on the dual screen is weak, on one of our phones it broke within 2 months, it's now very shaky on the other phone. Not worth the money
The 2nd screen works for very few things and you can't do something simple like have a google search on one screen and do another search on the other screen. Nope you have to open chrome or another browser on the other screen if you want to have 2 search results showing at the same time.
The hinge on the dual screen is weak, on one of our phones it broke within 2 months, it's now very shaky on the other phone. Not worth the money
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
the most unhappy I have ever been with a phone
on February 12, 2022
Posted by: kitTEN1536
from kitTEN1536
Gender:Female
I've loved LG phones in the past: the LG Shine and recently I had the LG V30. I hate that you can only use wideview and keyboard on dual screen with Chrome. When you buy the phone it makes it seem like dual screen keyboard is available in any app. The battery is horrible because it is powering two screens. The gamepad isn't compatible with most games. I'm just trying to pay this phone off so I can get something else. it makes sense why LG decided to stop making phones. Probably a prudent choice because this is not your strong point.
Quality
2
Value
1
Response from lg.comBy Jennifer, Social Media, February 14, 2022
We are sorry to see that our phone did not meet your expectations and appreciate you taking the time to share your feedback with us today. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
One of the best LG PHONES YET
on March 24, 2020
Posted by: wsxyz
from Chicago
1st day with the phone loving it. I Cant complain.
Big screen with a big battery best of both worlds!
Big screen with a big battery best of both worlds!
Pros: ease of use, battery, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
So far, awesome!
on March 28, 2020
Posted by: Wildfire44601
from Ohio
[This review was collected as part of a promotion.] I just got this phone yesterday and so far, it's impressive! The battery charges quickly, seems to be lasting quite well, and everything is zipping along. I'm coming from an LG Bro and the antenna seems to work better on the V60. I have almost a full signal where I only had maybe 2 bars on the V30. I haven't made any calls yet, so I can't comment on clarity, but I'll update my review after a week or 2 when I've had a chance to put it through its paces.
Pros: ease of use, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
not bad but
on April 21, 2020
Posted by: zman69
from california
phone is nice, still need more time to see if it was worth it. dual screen was easy to to get and (unlike what some negative reviews said) only took a week to arrive. i really don't know how much i'm going to like the second screen, as it's not as functional as i expected. with dual screen, it is heavy and bulky, and unprotected, there is no protective cases out there for dual screen set up. the "case" that is part of dual screen looks useless, as i feel if i dropped this thing it would shatter. also, with dual screen it is really difficult to handle, accidentally hitting volume buttons or something on the main screen...really not sure it was worth it at this point, i hope my mind is changed with time
Quality
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2020
We are sorry to hear your appliances were not delivered. We apologize for the delay and lack of communication. Please follow-up with Best Buy regarding your order. If you have further questions or concerns, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Good phone
on September 9, 2020
Posted by: Supabill36
from New Philadelphia ohio
Gender:Male
I bought this phone a few weeks ago and its a good phone over all but my only issue is I cant keep my Bluetooth devices hooked up
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting lg.com