Customer reviews from lg.com
LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Average customer rating
3.7
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
28
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
11
77%of customers recommend this product.
(
36 out of
47)
Customer Reviews for LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Customer Rating
5
Lo deseaba
on October 12, 2022
Posted by: Ri91An
[This review was collected as part of a promotion.] Me enamore de este telefono al verlo, lastima que ya no se consigue.
Written by a customer while visiting lg.com
Customer Rating
5
love the dual screens
on August 28, 2020
Posted by: eviesue
from denver
Gender:Female
I enjoy all the perks of this phone my only suggestion would be for the screen shot button - lower volume button-to be put on the lower part of the phone or on the the same side as the power button literally takes 2 hand to awkwardly take a screen shot
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Doesn't support Volte!
on March 8, 2022
Posted by: Onewilly
from Floriday
Gender:Male
Was pleased when I opened up the box! However, it went down hill from there. Using an AT&T unlocked phone on Consumer Cellular, I was advised that per mu IMIE number, it doesn't support Volte! However, with the installed Android 10, it immediately worked on WIFI phone. But within a few days it upgraded to Android 11 and I immediately lost the use of WIFI phone. This is an important feature as I live in a area with poor cell coverage. I am currently working with LG Tech Support who is researching the Volte and WIFI issues. If this can be resolved I will be very happy with this phone.
No, I would not recommend this to a friend.
Design
4
Display
5
Camera
4
Battery Life
5
Performance
5
Quality
4
Written by a customer while visiting lg.com
Customer Rating
1
Ugh
on November 20, 2020
Posted by: Throwaway111
from Salt Lake City, UT
Gender:Female
I absolutely hate this phone. Not user friendly at all, extremely frustrating. There are multiple phone, camera, messaging, etc apps on the device which are very confusing. My screenshots save to a different place than the pictures I take. I have to download multiple apps for my email accounts.
Apps like Snapchat, Facebook, Instagram, etc lag. And picture quality of uploads is just awful. Pics/videos are always slow, the sound is off, and they're grayish and pixelated.
Interface sucks, took me a month to fully figure out how swipe, tap, go back, etc. Even writing this review has been a pain. I still dont understand how to change settings on autocorrect, and the keyboard is a pain to type with.
I wish id never bought this phone. I havent even bothered using the dual screen because I dont want to deal with the inevitable frustration. Zero stars.
Apps like Snapchat, Facebook, Instagram, etc lag. And picture quality of uploads is just awful. Pics/videos are always slow, the sound is off, and they're grayish and pixelated.
Interface sucks, took me a month to fully figure out how swipe, tap, go back, etc. Even writing this review has been a pain. I still dont understand how to change settings on autocorrect, and the keyboard is a pain to type with.
I wish id never bought this phone. I havent even bothered using the dual screen because I dont want to deal with the inevitable frustration. Zero stars.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 23, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Dual Screen
on April 15, 2020
Posted by: Screen prob
from Utah
Gender:Male
WARNING: PHONE DOES NOT ARRIVE WITH THE DUAL SCREEN CASE (From Verizon). AFTER YOU PURCHASE THE PHONE YOU WILL HAVE TO JUMP THROUGH HOOPS WITH LG TO REQUEST THE DUAL SCREEN CASE AND IT WILL THEN TAKE SIX WEEKS TO ARRIVE FROM LG.
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2020
The marketing of the phone states the dual screen is sold separately. We apologize for the delay in getting this unit to you. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Great...but not that great!
on April 29, 2021
Posted by: Coco515
Gender:Female
I've had the LG Dual Screen V60 Thin Q for more than 6 months. The battery is not that great. The phone gets hot at time, make sure you don't have any applications opened. I've exchanged it also...still the same. The battery goes fast as well. However, I love the multi function of it.
Quality
2
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed
on July 6, 2020
Posted by: Jeff858
from New York
Gender:Male
No HD watching Netflix. Battery Life is quite good
Quality
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2020
We are sorry to hear that your purchase did not meet your expectations. We are continuously working to improve the quality of our products. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Dual screen
on April 7, 2021
Posted by: Zips
from Fl.
Gender:Male
I like phone, dual screen i can do with out tried it today and took right back off what a waste.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 12, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com