Customer reviews from lg.com
LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Average customer rating
3.7
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
28
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
11
77%of customers recommend this product.
(
36 out of
47)
Customer Reviews for LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Customer Rating
4
Great features and durable
on May 11, 2021
Posted by: Ttgalways
from Morristown TN
Gender:Male
I have had this phone for a while now and I really like it! And it is really durable too! I've dropped it a few times and thought I had broke it for sure but the OtterBox and screen protectors have done there job
I would recommend this to a friend!
Design
4
Display
4
Camera
4
Battery Life
4
Performance
3
Quality
3
Written by a customer while visiting lg.com
Customer Rating
2
Great...but not that great!
on April 29, 2021
Posted by: Coco515
Gender:Female
I've had the LG Dual Screen V60 Thin Q for more than 6 months. The battery is not that great. The phone gets hot at time, make sure you don't have any applications opened. I've exchanged it also...still the same. The battery goes fast as well. However, I love the multi function of it.
Quality
2
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Too much bloatware but the last good LG Smartphone
on April 27, 2021
Posted by: Anonymous Engineer
from Lexington Park, MD
Gender:Male
I bought the LG V60 (AT&T ver.) on April 5, 2021 when LG officially announced its decision to withdraw from the smartphone market. My previous phone was the LG V30 (unlocked) and had already decided to upgrade to another LG phone. The LG V60 (model LMV600AMAATTCB) is an excellent phone for my purposes but compared to others, it is lacking in some departments. Let's start off with the pros:
With the continuing lost of the 3.5mm headphone jack, it is refreshing to see LG commit to its headphone jack + 32-bit Quad DAC setup which enhances the audio coming from the music player and from videos and is my main niche reason of why I chose the V60 over other phones. The battery life is excellent with its 5000mAh that can be wirelessly charged or quick charged with the proper equipment. The external buttons for the volume and power have a satisfying click and the overall build quality of the phone is great as well. The large screen is also great for videos and the overall performance of the V60 is smooth and snappy. The V60 is also capable of WiFi 6 and 5G mobile data speeds with a SD card slot for expandable memory. The now-standard USB-C should still be mentioned due to its universal compatibility among newer Android phones and other electronic equipment. It is IP68 rated and is compliant with MIL-STD-810G which should not surprise anyone who previously owned a LG smartphone. Software updates are provided by the cell carrier that you are using which can be seen as a benefit given my lack of software updates on my V30 that should have come directly from LG. Currently, I have the latest security update and on Android 11.
Now for the cons:
The V60 has some downgrades compared to my V30. For one, the pixel density and the resolution of the display are much lower than my V30; about 395ppi vs. about 537ppi and 1080x2460 vs. 1440 x 2880. While not noticable from daily use, it becomes obvious when looking at pictures or setting said pictures as the background wallpaper. The V60 doesn't have high refresh rate display settings like its competitors who have 120Hz screens with variable refersh rates to improve battery life. The camera setup is decent with your traditional front-facing camera, main rear camera, a telephoto camera, and a wide-angle camera but the camera software is not amazing and the picture quality is alright at best. The camera app UI feels more restrictive than the V30 and pictures are slow to load in the gallary when HDR processing is turned on. The design of the V60 is plain and simple with everything unique about it being in the inside of the phone and the V60's sheer size being a decisive factor that can turn people away (increased size also means increased weight). The dedicated voice assistant button was not useful for me and cannot be reprogrammed so, at least for me, it became a useless dead button that does nothing when pressed. The under-display fingerprint sensor is a nice showcase of new technology but it is not located in a good spot. It is hard to get the exact location of the fingerprint sensor every time even with the light-up icon guide on the dipslay. It is slower than its competitors as it takes 1-2 seconds to register and then unlock the phone. The fingerprint recognition needs work since it complains that it is reading only a partial fingerprint despite majority of the fingerprint being on said location. Lastly, like any carrier-locked phone, there is a ton of bloatware that most people will not use like the CW app, Game of Thrones game app, etc. You can disable it but it is better to fully uninstall them with proper Android tools.
The V60 has some downgrades compared to my V30. For one, the pixel density and the resolution of the display are much lower than my V30; about 395ppi vs. about 537ppi and 1080x2460 vs. 1440 x 2880. While not noticable from daily use, it becomes obvious when looking at pictures or setting said pictures as the background wallpaper. The V60 doesn't have high refresh rate display settings like its competitors who have 120Hz screens with variable refersh rates to improve battery life. The camera setup is decent with your traditional front-facing camera, main rear camera, a telephoto camera, and a wide-angle camera but the camera software is not amazing and the picture quality is alright at best. The camera app UI feels more restrictive than the V30 and pictures are slow to load in the gallary when HDR processing is turned on. The design of the V60 is plain and simple with everything unique about it being in the inside of the phone and the V60's sheer size being a decisive factor that can turn people away (increased size also means increased weight). The dedicated voice assistant button was not useful for me and cannot be reprogrammed so, at least for me, it became a useless dead button that does nothing when pressed. The under-display fingerprint sensor is a nice showcase of new technology but it is not located in a good spot. It is hard to get the exact location of the fingerprint sensor every time even with the light-up icon guide on the dipslay. It is slower than its competitors as it takes 1-2 seconds to register and then unlock the phone. The fingerprint recognition needs work since it complains that it is reading only a partial fingerprint despite majority of the fingerprint being on said location. Lastly, like any carrier-locked phone, there is a ton of bloatware that most people will not use like the CW app, Game of Thrones game app, etc. You can disable it but it is better to fully uninstall them with proper Android tools.
I only had a few weeks with the phone but overall, I am enjoying it so far - maybe because I am simply a fan of LG phones. The LG V60 is a good upgrade to my V30 despite all the compromises made. Given its relative flagship specs and model year, the market price of these phones are very appealing. I would like to include that a second display case is available for the phone but I had no reason to buy it. It adds bulk and of course, more weight to the phone so it is definitely not an add-on for everyone.
I would recommend this to a friend!
Design
3
Display
3
Camera
3
Battery Life
5
Performance
5
Quality
5
Written by a customer while visiting lg.com
Customer Rating
5
Great Phone!!!
on April 22, 2021
Posted by: christopherr2000
from North Carolina
Gender:Male
As of Feb 2021, i have had this phone for almost a yr now. I haven't had any issues with it.Service is great with verizon, terrible with t-mobile. The dual screen is a great attachment, although i never use it. No issues with the dual screen either. Speaker is great, takes great pics. I am very happy with this phone.
Quality
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Excellent device
on April 11, 2021
Posted by: Poorman73
from Home
Gender:Male
This is one of the most underrated and overlooked phones. So what it does not have the 120 refresh rate you can’t tell the difference because this phone is super fast. The camera takes better pictures than Apple and Samsung and the other's there more natural. The fact that it has a headphone jack and quaddac hifi makes it the top winner. It does everything the others do and a whole lot more. Bottom line is this is a great device that deserves way more credit than it gets.
I would recommend this to a friend!
Design
5
Display
5
Camera
5
Battery Life
5
Performance
5
Quality
5
Written by a customer while visiting lg.com
Customer Rating
1
Dual screen
on April 7, 2021
Posted by: Zips
from Fl.
Gender:Male
I like phone, dual screen i can do with out tried it today and took right back off what a waste.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 12, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
THREE Replacements in 9 Months...
on April 5, 2021
Posted by: Barb2001
from Arkansas
Gender:Female
If I could give a 0-star rating, I would. This phone is GREAT! All except the charging port... I am on my 3rd warranty replacement after having this phone for only 9 months... That's only about 3 months of decent use until I get so frustrated I want to smash it to pieces. The charging part starts getting finicky, then it stops working altogether. I am careful with the cord, I don't use a case that gets in the way, and my phones last (usually). I have been a loyal LG customer for quite some time. I will not be going back to this phone again.
No, I would not recommend this to a friend.
Design
4
Display
4
Camera
3
Battery Life
3
Performance
2
Quality
1
Response from lg.comBy ^DLI, LGE Social Media, April 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Worth it
on March 17, 2021
Posted by: U1rich
from Flint, MI
Gender:Male
Just got mine today, and while it is a bit larger than my G8X, I absolutely love it. I'd definitely recommend, since the amazing camera and 5G are both positives for the phone, among other, more important things like the 5000 mAh battery.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting lg.com