Customer reviews from lg.com
LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Average customer rating
3.7
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
28
4 Stars
13
3 Stars
3
2 Stars
4
1 Star
11
77%of customers recommend this product.
(
36 out of
47)
Customer Reviews for LG - V60 ThinQ 5G Enabled - Classy Blue (AT&T)
Customer Rating
3
Speakerphone issues
on April 22, 2020
Posted by: Dre1980
from Baltimore Maryland
[This review was collected as part of a promotion.] Great fone, cool features, however it has speakerphone issues. I have been with LG since the G2 and never experienced this issue. Call participants can't hear me during some calls which results in them terminating the call despite me hearing them. LG, help!
Pros: Style/Design
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, October 9, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
From S8 to the V60
on July 9, 2020
Posted by: Wick369
from Garnett, KS
Gender:Male
My wife just picked this phone out for me a few daya ago and to say I'm impressed would be an understatement. I've never owned an LG phone in my life but I could get used to how well it competes with some of the top brands out there.
My favorite thing about the V60 Thin Q is the battery life! I could use this phone all day and come home at 5 after work with the battery still above 50%.
The thickness and weight of this phone is a little different and I'm sure adding an Ottorbox case would bulk it up even MORE! Overall a great phone, with AMAZING battery life, and a large but manageable sized screen.
I would recommend this to a friend!
Quality
2
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Worth it
on March 17, 2021
Posted by: U1rich
from Flint, MI
Gender:Male
Just got mine today, and while it is a bit larger than my G8X, I absolutely love it. I'd definitely recommend, since the amazing camera and 5G are both positives for the phone, among other, more important things like the 5000 mAh battery.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Excellent device
on April 11, 2021
Posted by: Poorman73
from Home
Gender:Male
This is one of the most underrated and overlooked phones. So what it does not have the 120 refresh rate you can’t tell the difference because this phone is super fast. The camera takes better pictures than Apple and Samsung and the other's there more natural. The fact that it has a headphone jack and quaddac hifi makes it the top winner. It does everything the others do and a whole lot more. Bottom line is this is a great device that deserves way more credit than it gets.
I would recommend this to a friend!
Design
5
Display
5
Camera
5
Battery Life
5
Performance
5
Quality
5
Written by a customer while visiting lg.com
Customer Rating
4
Too much bloatware but the last good LG Smartphone
on April 27, 2021
Posted by: Anonymous Engineer
from Lexington Park, MD
Gender:Male
I bought the LG V60 (AT&T ver.) on April 5, 2021 when LG officially announced its decision to withdraw from the smartphone market. My previous phone was the LG V30 (unlocked) and had already decided to upgrade to another LG phone. The LG V60 (model LMV600AMAATTCB) is an excellent phone for my purposes but compared to others, it is lacking in some departments. Let's start off with the pros:
With the continuing lost of the 3.5mm headphone jack, it is refreshing to see LG commit to its headphone jack + 32-bit Quad DAC setup which enhances the audio coming from the music player and from videos and is my main niche reason of why I chose the V60 over other phones. The battery life is excellent with its 5000mAh that can be wirelessly charged or quick charged with the proper equipment. The external buttons for the volume and power have a satisfying click and the overall build quality of the phone is great as well. The large screen is also great for videos and the overall performance of the V60 is smooth and snappy. The V60 is also capable of WiFi 6 and 5G mobile data speeds with a SD card slot for expandable memory. The now-standard USB-C should still be mentioned due to its universal compatibility among newer Android phones and other electronic equipment. It is IP68 rated and is compliant with MIL-STD-810G which should not surprise anyone who previously owned a LG smartphone. Software updates are provided by the cell carrier that you are using which can be seen as a benefit given my lack of software updates on my V30 that should have come directly from LG. Currently, I have the latest security update and on Android 11.
Now for the cons:
The V60 has some downgrades compared to my V30. For one, the pixel density and the resolution of the display are much lower than my V30; about 395ppi vs. about 537ppi and 1080x2460 vs. 1440 x 2880. While not noticable from daily use, it becomes obvious when looking at pictures or setting said pictures as the background wallpaper. The V60 doesn't have high refresh rate display settings like its competitors who have 120Hz screens with variable refersh rates to improve battery life. The camera setup is decent with your traditional front-facing camera, main rear camera, a telephoto camera, and a wide-angle camera but the camera software is not amazing and the picture quality is alright at best. The camera app UI feels more restrictive than the V30 and pictures are slow to load in the gallary when HDR processing is turned on. The design of the V60 is plain and simple with everything unique about it being in the inside of the phone and the V60's sheer size being a decisive factor that can turn people away (increased size also means increased weight). The dedicated voice assistant button was not useful for me and cannot be reprogrammed so, at least for me, it became a useless dead button that does nothing when pressed. The under-display fingerprint sensor is a nice showcase of new technology but it is not located in a good spot. It is hard to get the exact location of the fingerprint sensor every time even with the light-up icon guide on the dipslay. It is slower than its competitors as it takes 1-2 seconds to register and then unlock the phone. The fingerprint recognition needs work since it complains that it is reading only a partial fingerprint despite majority of the fingerprint being on said location. Lastly, like any carrier-locked phone, there is a ton of bloatware that most people will not use like the CW app, Game of Thrones game app, etc. You can disable it but it is better to fully uninstall them with proper Android tools.
The V60 has some downgrades compared to my V30. For one, the pixel density and the resolution of the display are much lower than my V30; about 395ppi vs. about 537ppi and 1080x2460 vs. 1440 x 2880. While not noticable from daily use, it becomes obvious when looking at pictures or setting said pictures as the background wallpaper. The V60 doesn't have high refresh rate display settings like its competitors who have 120Hz screens with variable refersh rates to improve battery life. The camera setup is decent with your traditional front-facing camera, main rear camera, a telephoto camera, and a wide-angle camera but the camera software is not amazing and the picture quality is alright at best. The camera app UI feels more restrictive than the V30 and pictures are slow to load in the gallary when HDR processing is turned on. The design of the V60 is plain and simple with everything unique about it being in the inside of the phone and the V60's sheer size being a decisive factor that can turn people away (increased size also means increased weight). The dedicated voice assistant button was not useful for me and cannot be reprogrammed so, at least for me, it became a useless dead button that does nothing when pressed. The under-display fingerprint sensor is a nice showcase of new technology but it is not located in a good spot. It is hard to get the exact location of the fingerprint sensor every time even with the light-up icon guide on the dipslay. It is slower than its competitors as it takes 1-2 seconds to register and then unlock the phone. The fingerprint recognition needs work since it complains that it is reading only a partial fingerprint despite majority of the fingerprint being on said location. Lastly, like any carrier-locked phone, there is a ton of bloatware that most people will not use like the CW app, Game of Thrones game app, etc. You can disable it but it is better to fully uninstall them with proper Android tools.
I only had a few weeks with the phone but overall, I am enjoying it so far - maybe because I am simply a fan of LG phones. The LG V60 is a good upgrade to my V30 despite all the compromises made. Given its relative flagship specs and model year, the market price of these phones are very appealing. I would like to include that a second display case is available for the phone but I had no reason to buy it. It adds bulk and of course, more weight to the phone so it is definitely not an add-on for everyone.
I would recommend this to a friend!
Design
3
Display
3
Camera
3
Battery Life
5
Performance
5
Quality
5
Written by a customer while visiting lg.com
Customer Rating
5
Best phone I ever owned so far
on November 14, 2021
Posted by: Seondra27
from Snow Hill,NC
Gender:Female
I used this phone for about 3 weeks now and I have this say this v60 is amazing. I had to upgrade from v40 because of the 3g shutdown but I'm happy I chose the v60. Good battery. Good Picture quality. Amazing sound. It even more amazing with the dual screen. The features are dope. I'm definitely buying the active pen to get full use.
I would recommend this to a friend!
Design
5
Display
5
Camera
5
Battery Life
5
Performance
5
Quality
5
Written by a customer while visiting lg.com
Customer Rating
2
Wish some features were easier to use!
on April 28, 2020
Posted by: Tanille
from Utah
Gender:Female
I love the battery life, i've been getting 3 days out of a one charge. But underestimated the size of the overall phone. Some of the features that would make the size of the phone more manageable to use are hard to enable. For example the half screen option. You can only enable it by (gesture) swiping and holding mid screen. Well in a lot of apps swiping across the screen has other functions so 95% of the time i get a different result then the desired half screen and left frustrated. At this point i've only been able to enable the half screen by accident and usually not when i want it. I really wish LG would make the half screen option a (optional) button feature on their navigation bar in their next system update.
Design
2
Display
3
Camera
4
Battery Life
5
Performance
3
Quality
3
Response from lg.comBy ^DLI, LGE Social Media, October 8, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Love the LG V60 but always room for improvement
on June 29, 2020
Posted by: Dezzrend
from Dallas, TX
Gender:Male
I upgraded from the LG V30 to the V60 last week. So far, I'm loving the phone and there are so many incredible positives about it. *I am only using the V60, not the dual screen attachment.*
1. The display is beautiful. Even at the 1080p resolution, everything looks very sharp and the colors really pop on this screen. Don't get too caught up in thinking this 1080p OLED display is "behind the times."
2. The camera's take vivid and clear pictures and the 4k video recording is great. There are a ton of features and filters on the camera as well to create some very artistic expressions.
3. This. Phone. Is. Huge. Going from a 6" screen on the V30 to the 6.8" on the V60 is a huge leap, but I'm already getting used to it, although I do recommend getting a pop-socket or something to help hold it when laying down.
4. There are so many different options to customize this phone to your liking. I personally really like the implementation of the gestures instead of buttons. It makes for a very fluid experience when scrolling/browsing.
5. The 5000mAh battery makes the battery life on this phone incredible. The first full day of using this phone after I had re-downloaded all apps and such from my previous phone, I only went through 50% of the battery from 8am to 10pm.
2. The camera's take vivid and clear pictures and the 4k video recording is great. There are a ton of features and filters on the camera as well to create some very artistic expressions.
3. This. Phone. Is. Huge. Going from a 6" screen on the V30 to the 6.8" on the V60 is a huge leap, but I'm already getting used to it, although I do recommend getting a pop-socket or something to help hold it when laying down.
4. There are so many different options to customize this phone to your liking. I personally really like the implementation of the gestures instead of buttons. It makes for a very fluid experience when scrolling/browsing.
5. The 5000mAh battery makes the battery life on this phone incredible. The first full day of using this phone after I had re-downloaded all apps and such from my previous phone, I only went through 50% of the battery from 8am to 10pm.
So far, there are only two things that I think could have been improved on the V60.
1. The fingerprint scanner. I loved the back fingerprint scanner on the V30 and the new fingerprint scanner built into the display on the V60 is just okay. It isn't as fast or accurate as the dedicated scanner on the V30. With that said, it does work, there are just times where I have to place my thumb two or three times to unlock the phone. On another note, there is no face recognition biometric on the V60. This is odd to me because even my V30 had this. Personally, I have never been a fan of using face recognition to unlock my phone, but it would have been nice for LG to have kept this feature for people that like to use it.
2. Using this phone on Snapchat is a bit frustrating. I know this falls on Snapchat to correct the issue, but the front facing camera when used on Snapchat is extremely zoomed in. Even holding the phone at arms length for a selfie, my face takes up the entire screen. Hoping that this can be improved with a software patch from them. (Not holding LG responsible for this, just including it for reference)
Overall, the LG V60 is a beast of a phone that, in my opinion, holds it's own against the Galaxy (S20/S20+/S20Ultra) and at a much lower cost. Even with the faults in the fingerprint scanner, I am giving it a 5-star review because this phone deserves it. I hope, in writing this review, that LG will improve on the fingerprint scanner and bring back the facial recognition to help appeal to a wider audience of preference when it comes to biometric locks.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting lg.com