Customer reviews from lenovo.com
Lenovo - Flex 5 13IML05 2-in-1 13.3" Touch-Screen Chromebook - Intel Celeron - 4GB Memory - 32GB eMMC Flash Memory - Graphite Gray
Average customer rating
4.4
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
71
4 Stars
23
3 Stars
2
2 Stars
4
1 Star
5
92%of customers recommend this product.
(
73 out of
79)
Customer Reviews for Lenovo - Flex 5 13IML05 2-in-1 13.3" Touch-Screen Chromebook - Intel Celeron - 4GB Memory - 32GB eMMC Flash Memory - Graphite Gray
Posted by: Nick 235
from ok im done with surveys
Verified Purchase:Yes
this was a surprisingly easy order thanks to the thorough detail posted on the page. impressive fast delivery and was glad they had this in stock.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Hinge slowly causing a crack under light usage
on June 13, 2022
Posted by: Hank07
from S.E. U.S.
I bought my Lenovo Chromebook less than 7 months ago. Guess what? The right hinge is failing. Unfortunately, I failed to do adequate research which otherwise would have show this as a major product defect. I emailed Lenovo Warranty only to learn they view this as "Physical Damage" and not covered under their 1-year warranty. As an aside, Lenovo recommended I contact one of their "authorized" repairs shops and pay out of pocket. Guess what the repair shop recommendation was? It was too expensive to repair and they recommended I just leave the screen open. So I know have an underpowered desktop with no flexibility.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 14, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for any inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
3
Great laptop but no accessories
on October 26, 2020
Posted by: Mokool
from San Jose, ca
I have been impressed with this laptop so far. It was bought for my kids as a birthday gift. I have trying to find Outside cases, glass screen protectors, and keyboard covers. It is like this laptop doesn’t exists! This site is useless too. The chat option is only about a purchase or tech issues. So far 3 stars because the pic quality, speed I all great for my middle school kids. I am just not sure how long they will last if I can’t protect it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jeremymo
from Salt Lake City
Verified Purchase:Yes
Very disappointed in my new Chromebook, I opted for the more cost efficient option with the 5205 U processor hoping that Lenovo's reputation for making quality machines would come through, unfortunately this machine runs very slowly even with only a couple of tabs open and frequently freezes when performing simple tasks like scrolling through photos in the photo viewer. Not worth the money that I saved will be looking into returning this labtop.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 20, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Mr Kevin
from Youngsville, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had a couple of Chromebooks, mostly on the lower tier. This is my first "mid-grade" Chromebook. I can't justify spending laptop money on a Chromebook, and after experiencing this device for a few weeks, you don't need to. This is a quality entry, great screen, solid keyboard and plenty of memory.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Danny84
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm actually really disappointed. This is my first Chromebook. A big part of what I needed for was hooking it up to my TV to play video files (mkv, Avi, mp4). I have just come across problem after problem and I think a lot of it is due to the fact that these things aren't powerful enough and don't support the full versions of video playing apps.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, June 14, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Also, please check out more options on our website at https://www.lenovo.com/us/en/pc and contact our sales team for assistance at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Also, please check out more options on our website at https://www.lenovo.com/us/en/pc and contact our sales team for assistance at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Lilymer
from Miami
Verified Purchase:Yes
[This review was collected as part of a promotion.] I prefer not to review it. I am going to change it, it does not apply to my needs. I think that a young person or student or also if you want to have an app ... I am going to change it to adapt it to my needs .. thanks
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 8, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Also, in looking to accommodate your needs, please check out more options on our website at https://www.lenovo.com/us/en/pc and contact our sales team for assistance at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: PVU7
Verified Purchase:Yes
The Chromebook has too many restrictions and will not work with any software other than Google's. I want to return the computer. Please email me a return slip. Thank you.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 14, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com